9 Replies Latest reply on Apr 19, 2018 10:19 AM by Intel Corporation

    Why does gaming on integrated graphics stutter?

    ONEoo7

      Problem:

      - stuttering in games (with any driver) on intel hd graphics 620

      - stuttering in desktop also (with latest 15.65 and 15.60) on intel hd graphics 620

       

      Machine specs:

      - Lenovo y720, intel 7700hq, nvidia gtx 1060

      Software

      - windows 10 64bit build 1709

      - intel hd graphics 620 (15.65.5.4982) driver

      - nvidia 23.21.13.9135 driver

       

      This test reproduces systematically:

      - start unigine heaven running in windowed mode set on integrated graphics from nvidia control panel

      - start task manager and select intel gpu (gpu usage is ~80%)

      - watch the benchmark stutter like hell (framerate jumping up and down)

      - open nvidia control panel

      - switch to adjust image settings with preview (the nvidia 3d logo will start to rotate)

      - now the intel gpu in task manager will show ~100% usage)

      - stutter is gone, framerate is completely smooth

       

      Last:

      - the stutter reproduces also in games (tested with crysis from 2007)

      - tested also different drivers from nvidia and/or intel in different combinations and result is the same.

      - also using drivers provided by the notebook manufacturer(lenovo in my case) didn't fix the issue

        • 1. Re: Why does gaming on integrated graphics stutter?
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello ONEoo7
           
          Thank you for joining the community.
           
          To better assist you with your request, I will need to check some information on your computer.  Please follow these steps:

          1. On the keyboard, press WinLogo key + R.
          2. In the Run box please type dxdiag and hit Enter.
          3. Click on Save All Information (save it to your desktop).
          4. Attach the .TXT file to the thread.
           
          You mentioned that the problem happens with Crisis 2007, are there more games that are presenting the same situation? If yes let me know which ones?
           
          Regards,        
          Leonardo C.
          • 2. Re: Why does gaming on integrated graphics stutter?
            ONEoo7

            Apps I tried that have the stutter issue

            - Stacraft 2

            - Deus Ex Human Revolution

            - Crysis

            - Unigine Heaven

            - Unigine Valley

             

            Apps that do not have the stutter issue

            - GRID 2

            - Unigine Superposition

             

            I have attached the dxdiag information as requested.

            • 3. Re: Why does gaming on integrated graphics stutter?
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello ONEoo7

              Thank you for your response.
               
              Could you complete the Intel® Processor Diagnostic Tool and attach the .txt file with the result?
               
              https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool
               
              Once the diagnose is complete go to file> view result file> save the file to your desktop.
               
              Allow me to share with you that Intel does not support benchmarks. To investigate further in your case, please help us fill up the information on the following link https://communities.intel.com/thread/77761.
               
              For testing proposes, can you configure the setting on starcraft as shown on the following link:
               
              https://gameplay.intel.com/en-us/CPUAndGameSelected/Index/97185/636769/0
               
               
              Regards,
              Leonardo C.
               

              • 4. Re: Why does gaming on integrated graphics stutter?
                ONEoo7

                Category

                Questions

                Answers (N/A if not applicable)

                Description

                Provide a detailed description of the issue

                Starcraft 2 always stutters if integrated graphics is selected in nvidia control panel. Also with settings from this link (Gameplay )

                Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")

                Always (100%):X

                Often (51-99%):

                Sporadic (20-50%):

                Very Sporadic (<20%):

                Hardware (HW)

                Brand and Model of the system.

                Lenovo Y720-15IKB

                Hybrid or switchable graphics system?
                ie Does it have AMD or NV graphics too?

                NV graphics too (gtx 1060 6GB)

                Make and model of any Displays that are used to see the issue (see note2 below).
                LFP
                = Local Flat Panel (Laptop panel)
                EFP = External Flat Panel (Monitor you plug in)

                LFP = CMN N156HCE-EAA

                How much memory [RAM] in the system (see note2 below).

                16GB

                Provide any other hardware needed to replicate the issue.
                ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

                N/A

                Hardware Stepping (see note1 below).

                PCI\VEN_8086&DEV_591B&SUBSYS_38E117AA&REV_04

                PCI\VEN_8086&DEV_591B&SUBSYS_38E117AA

                PCI\VEN_8086&DEV_591B&CC_030000

                PCI\VEN_8086&DEV_591B&CC_0300

                Software (SW)

                Operating System version (see note2 below).

                Microsoft windows 10 64-bit Version 1709 (OS Build 16299.371)

                VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

                9.0.1066

                Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

                intel igpu: 23.20.16.4982

                nv dgpu: 23.21.13.9135

                SW or Apps version used to replicate the issue.

                Starcraft 2 Version 4.2.3.63785

                Configurations

                Single display, clone, or extended (see note2 below).

                Single display

                Display resolution & refresh rate setting of each display (see note2 below).

                1920x1080 60hz

                AC or DC mode, i.e. is power cable plugged in or not?

                power cable plugged

                How to repro

                Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
                A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

                1. Open nvidia control panel
                2. Click manage 3d settings
                3. Program settings
                4. Select a program to customize (StarCraft II)
                5. Select the preferred graphics processor for this program (Integrated graphics)
                6. Start a game and enjoy stuttering

                ...

                • 5. Re: Why does gaming on integrated graphics stutter?
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hello ONEoo7

                  Thank you for your response and for the information provided.
                   
                  Cloud you provide us with a video of the problem that you are having?
                   
                  On the first post you mentioned that you have tested drives 15.65 and 15.60 could you let us know which versions specifically?
                    
                  Thank you for the information.
                   
                  Regards,
                  Leonardo C.
                   

                  • 6. Re: Why does gaming on integrated graphics stutter?
                    ONEoo7

                    I managed to make a recording, but the equipment I have does not offer good quality. I hope it's still visible since I included the fps counter from fraps tool.

                     

                    Youtube link:

                         Starcraft 2 stutter on Intel HD Graphics 630 - YouTube

                     

                    You can see in the video the frame-rate jumping up and down without me doing much of anything.

                     

                    Driver packages used:

                    win64_15.65.5.4982.exe

                     

                    Last:

                    I only tested SC2 with this driver version.

                    • 7. Re: Why does gaming on integrated graphics stutter?
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      Hello ONEoo7

                      Thank you for your response.
                       
                      Allow me to investigate the case. To make sure I have all the information correct in the driver 15.60 version .4901 you have the same output?
                       
                      For testing proposes could you try the drivers provided form Lenovo for your system on the following link? 
                       
                      https://pcsupport.lenovo.com/cr/en/products/laptops-and-netbooks/legion-series/legion-y720-15ikb/downloads
                       
                      Please let us know the output of the test.    
                       
                      Regards,
                      Leonardo C.
                       

                      • 8. Re: Why does gaming on integrated graphics stutter?
                        ONEoo7

                        15.60 (win64_15.60.2.4901.exe) + latest nvidia (391.35) == not ok (stuttery)

                        lenovo (22.20.16.4749) + latest nvidia (391.35) == not ok (stuttery)

                        lenovo (22.20.16.4749) + lenovo nvidia (385.54) == not ok (stuttery)

                         

                        No combination of drivers produces smooth framerate. Most probably the bug is not from intel or intel alone. Maybe a combination of intel + microsoft + nvidia. But since intel graphics is stuttering, one cannot complain to other parties about such a behavior.

                        • 9. Re: Why does gaming on integrated graphics stutter?
                          Intel Corporation
                          This message was posted on behalf of Intel Corporation

                          Hello ONEoo7

                          Thank you for your response.
                           
                          Allow me to investigate the case I will be posting back as soon as news become available.
                           
                          Regards,
                          Leonardo C.