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    Right Click Freeze Problem

    coolrecep

      Hi,

       

      as people with Intel + NVIDIA laptops, we are having a very frustrating issue where our devices get locked for about a second when we right click on desktop or click on the battery icon on system tray.

       

      This video here demonstrates the problem perfectly:

       

       

      This was recored on a Razer laptop. But the issue can be seen on all brands including ASUS, Acer, Clevo, Dell, Gigabyte, HP, Lenovo, MSI and Razer.

       

      We have tried updating every software possible, but no luck.

      • Intel driver
      • NVIDIA driver
      • Chipset driver
      • BIOS
      • Firmware

       

      The problem can be solved by either disabling Intel GPU or disabling NVIDIA GPU. Both of them is not an option though, as if you disable Intel, not only you will drain the battery faster, but also some games will stop working. If you disable NVIDIA, then what is the point of buying a laptop with a discrete GPU?

       

      There is a also a workaround: configuring a software to always work with NVIDIA in the backgound. This keeps the GTX 1060 alive but also drains battery faster. And there is no poaint in that as it renders Optimus useless!

       

      I have created the same topic on Microsoft forums back in June 30! And so far, Microsoft did nothing about the issue: Intel + NVIDIA Laptop Freeze Problem - Microsoft Community

       

      They also have a support article for an issue like this: https://support.microsoft.com/en-ph/help/4033498/brief-black-screen-at-uac-or-wake-up-on-computers-that-have-two-video

       

      • 1607, problem.
      • 1703, problem.
      • 1709, problem...
      • RS4, problem goes on...

       

      But today, we have found a solution for the right click issue! It turns out that removing those two entries from the regedit context menu prevents system freeze!

       

      • HKEY_CLASSES_ROOT\Directory\Background\shellex\ContextMenuHandlers\igfxcui
      • HKEY_CLASSES_ROOT\Directory\Background\shellex\ContextMenuHandlers\igfxDTCM

       

      So, I believe that the battery icon freeze issue is also related to Intel driver.

       

      Please take a look at this problem and provide a solution.

       

      Regards

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