I have the same problem in MSI GP62MVR 7RF.
Fix it please.
Come on Intel! This is a serious problem!
Thank you for reaching the Intel Communities.
I understand you would like to get this fixed on your system and we can certainly check on it to look for a possible solution.
In this case, some data would of great help to get this handled properly, please follow the instructions from the next post and then add it here as an answer.
Answers (N/A if not applicable)
Provide a detailed description of the issue
System freezes for a second when we right click on desktop or when we click on battery icon.
Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")
Always (100%): X
Very Sporadic (<20%):
Brand and Model of the system.
MSI GS43VR 7RE
Hybrid or switchable graphics system?
ie Does it have AMD or NV graphics too?
Intel HD 630 + NVIDIA GTX 1060
Make and model of any Displays that are used to see the issue (see note2 below).
LFP = Local Flat Panel (Laptop panel)
EFP = External Flat Panel (Monitor you plug in)
How much memory [RAM] in the system (see note2 below).
Provide any other hardware needed to replicate the issue.
ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc
Hardware Stepping (see note1 below).
Operating System version (see note2 below).
Microsoft Windows 10 Pro Insider Preview(10.0.17025 Build 17025)
VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.
Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).
Driver Version 18.104.22.16842
Driver Version 22.214.171.12400
SW or Apps version used to replicate the issue.
Single display, clone, or extended (see note2 below).
Display resolution & refresh rate setting of each display (see note2 below).
AC or DC mode, i.e. is power cable plugged in or not?
How to repro
Please provide steps to replicate the issue. These steps are very crucial to finding the root cause and fix.
A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.
- Right Click on desktop
- System freezes for a second
- Click on battery icon
- System freezes for a second
We need a fix guys.
Dell Inspiron 7567. I have the same problem.
This problem is not present when there is simply an intel driver, it appears only when you install the nvidia. Maybe intel driver conflict with nvidia driver.
Sorry but I did not get the point of those videos you have posted.
There are no problem in the videos you have attached.
Our problem is:
You have Intel HD 630 + NVIDIA GTX 1060 laptop. You right click on desktop and the system freezes for a second. You click on battery icon, system freezes again. I saw no freeze and NVIDIA GPU in your videos...
But I really aprreciate Intel's approach to the topic. Al least you are trying to help unlike Microsoft.
This is a better video showing the problem: Windows 10 and NVIDIA Optimus issue — Freezing/Stuttering UI - YouTube
Right click -> display settings -> mouse freeze
Click on Battery tray icon -> mouse freeze
Open a PowerPoint file -> start slide show -> mouse freeze
Plus too many others to list.
All the above are one to two second freezes or stutters.
So far the only workaround (not solution) for me has been TrayPwrD3. Still waiting for some permanent fix. I'm starting to think this is a hardware problem on all laptops with this architecture.
Unfortunately, mee too. Will be returning my laptop for a Coffee Lake model if this is not fixed...
Problem still not solved.