1 2 Previous Next 20 Replies Latest reply on Jul 21, 2016 8:10 AM by MRR

    Custom resolution > maximum bandwidth

    ajp_anton

      I have a laptop with an Intel HD 4400 and I'm trying out custom resolutions for the internal display (1920x1080). Don't know what it supports, but I'd like to find out.

       

      The default display modes already include 60Hz and 40Hz. I want to try 48Hz and 50Hz to make movie watching smoother, but whatever I choose, I get "The custom resolution exceeds the maximum bandwidth capacity.". This is obviously not true, as I'm already using 60Hz. I'm only trying modes that are between the already existing and working modes.

       

      What to do?

        • 1. Re: Custom resolution > maximum bandwidth

          Hi ajp_anton,

           

          The graphics controller in your computer supports higher resolutions than the one you are trying to achieve. As an example, it can go up to 2560x 1600 when using Display port but this depends on the monitor supported resolutions and the limitations set by the computer manufacturer.

           

          Even though the monitor supports resolutions at 60 Hz or 40Hz it does not mean that can support 50Hz. You can check what resolutions can support the internal monitor on your system by doing the following steps:

          1. Open Intel Graphics and Control panel.
          2. Go to Options and select Information Center under the drop down menu.
          3. Click Save.

           

          By doing this, you will have a document with the supported resolutions by your monitor and so you will know what resolutions and hertz can be used with your system. It is also important to mention that we as Intel® provide the hardware to the computer manufacturers and they will design and create their systems with their specifications meaning that they can also set limitations such as the supported resolutions.

          • 2. Re: Custom resolution > maximum bandwidth
            ajp_anton

            The Information Center doesn't give reliable information for adventurous users. I have two other monitors - laptop and external - that only list 60Hz, but they work fine with both 50 and 48Hz if you "force" it. The monitor manufacturers have no reason to list or officially support "exotic" display modes, they just sometimes work with certain models.

            I want to see what this one's capable of. If 50Hz doesn't work, I'd expect a blank screen because of limitations in the display, but "exceeds the maximum bandwidth" is simply wrong.

            • 3. Re: Custom resolution > maximum bandwidth

              Hello ajp_anton,

               

              Can you please post your Graphics report here? Go to Intel® Graphics and Control Panel > Options > information Center > Save.

              • 5. Re: Custom resolution > maximum bandwidth

                Hi ajp_anton,

                 

                I am afraid I do not have access to that link. Please post your graphics report here.

                • 6. Re: Custom resolution > maximum bandwidth
                  ajp_anton

                  Intel(R) HD Graphics 4400

                   

                   

                   

                   

                  Report Date:            10/16/2013

                  Report Time[hh:mm:ss]:        22:56:47

                  Driver Version:            9.18.10.3257

                  Operating System:        Windows 7  Service Pack 1(6.1.7601)

                  Default Language:        Swedish (Sweden)

                  Installed DirectX* Version:    11.0

                  Supported DirectX* Version:    11.0

                  Shader Version:            5.0

                  OpenGL* Version:            4.0

                  Physical Memory:        8105 MB

                  Processor:            Intel(R) Core(TM) i5-4200U CPU @ 1.60GHz

                  Processor Speed:        2294 MHz

                  Vendor ID:            8086

                  Device ID:            0A16

                  Device Revision:        09

                   

                   

                   

                   

                  *   Processor Graphics Information   *

                   

                   

                  Processor Graphics in Use:        Intel(R) HD Graphics 4400

                  Video BIOS:            2171.1

                  Current Graphics Mode:        1920 by 1080

                   

                   

                   

                   

                  *   Devices Connected to the Graphics Accelerator   *

                   

                   

                  Active Notebook Displays: 1

                      *    Built-in Display    *

                   

                   

                  Monitor Name:            Generic PnP Monitor

                  Display Type:            Digital

                  Connector Type:            Embedded DisplayPort

                  Serial Number:            MEI96A2

                  Gamma:            2.2

                  DDC2 Protocol:            Supported

                  Device Type:            Built-in Display

                   

                   

                  Maximum Image Size:

                  Horizontal:            11.42 inches

                  Vertical:            06.69 inches

                   

                   

                  Monitor Supported Modes:

                  1920 by 1080 (40 Hz)

                  1920 by 1080 (60 Hz)

                   

                   

                   

                  Display Power Management Support:

                  Standby Mode:            Not Supported

                  Suspend Mode:            Not Supported

                  Active Off Mode:        Not Supported

                   

                   

                  Raw EDID:

                  00 FF FF FF FF FF FF 00 34 A9 A2 96 00 00 00 00

                  FF 17 01 04 A5 1D 11 78 02 95 21 A6 53 53 98 25

                  0B 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01

                  01 01 01 01 01 01 02 3A 80 58 71 38 0D 40 2C 06

                  92 00 58 C1 10 00 00 1E 02 3A 80 58 71 38 30 42

                  2C 06 92 00 58 C1 10 00 00 1E 00 00 00 FD 00 26

                  3E 40 43 0F 01 0A 20 20 20 20 20 20 00 00 00 FC

                  00 56 56 58 31 33 46 30 30 39 47 30 30 0A 00 0A

                   

                   

                  * Other names and brands are the property of their respective owners. *

                  • 7. Re: Custom resolution > maximum bandwidth

                    Hi ajp_anton,

                     

                    Thanks for the information.


                    Based on the graphics report you posted, these are the Monitor Supported Modes:

                     

                    1920 by 1080 (40 Hz)

                    1920 by 1080 (60 Hz)

                     

                    Using a different mode than the ones above, may not work as expected or in the worst case the monitor can be damaged.

                    • 8. Re: Custom resolution > maximum bandwidth
                      ajp_anton

                      Yes, that doesn't really do me anything, as I already know 40Hz and 60Hz are the officially supported modes, and I can read those from the report myself.

                      I have an external screen that is supposed to work only in 60Hz according to that same report, but it does in fact support 48Hz and 50Hz just fine if you force them and movies look smoother than ever. Another laptop also works in 24,25,48,50Hz in addition to the lonely officially supported 60Hz.

                       

                      I'm obviously willing to take the "risk" of using 48 and 50Hz on my display. Why do the drivers not let me, and why do I get an incorrect error message?

                      • 9. Re: Custom resolution > maximum bandwidth

                        Hello ajp_anton,

                         

                        I understand the fact that the monitor can support a different resolution if it is forced to but the driver will provide the supported monitor resolutions only as we cannot guarantee the correct functionality if the hardware is forced.

                         

                        My Best recommendation is to use the default settings the system provides you to void damaging the hardware.

                        • 10. Re: Custom resolution > maximum bandwidth
                          mhirsch

                          I'm also running into this problem. The custom resolution dialog only allows me to enter display modes that the display already reports to the graphics chip. Anything else and I get the message about "exceeds bandwidth". The above interaction was one of the most infuriating things I've read - kevin_intel couldn't be more obtuse. Hello! If I can only use the modes reported by the display why is there a custom mode dialog? There's clearly a bug in the code that adds custom modes, or at least the wrong error is reported. It's plainly clear that the mode I am entering does not exceed the bandwidth of anything -- it uses less bandwidth than a supported (working) mode!

                          • 11. Re: Custom resolution > maximum bandwidth
                            gmygmy

                            Did anybody manage to bypass the "exceed bandwidths" problem somehow? I totally agree that "custom resolution utility" which supports only standard modes is ... well, I do not want to be insulting...

                             

                            I have 4k TV which works fine with integrated HD 4600 at 3840x2160x30 resolution using default Microsoft "Standard VGA driver"  but I can not make Intel driver to do it. This situation should be really embarrassing for Intel driver programmers.

                            • 12. Re: Custom resolution > maximum bandwidth

                              Guys,

                               

                              Try the steps mentioned above and include as part of the troubleshooting steps using an HDMI 1.4a cable. This should do the trick.

                               

                              Kevin M

                              • 13. Re: Custom resolution > maximum bandwidth
                                dandv

                                Hey Kevin,

                                 

                                There's definitely a bug in the Intel HD Graphics Control Panel. Here are the reproduction steps:

                                 

                                1. Dell E7450 laptop with Intel HD Graphics 5500 (Graphics report below)
                                2. DELL UP3214Q monitor.
                                3. HDMI cable (don't know the version, but probably 1.3)
                                4. In Ubuntu 14.10 this combo runs at 3840x2160 @ 30Hz.
                                5. In Windows 7 64-bit, try to add the above as a custom resolution in the Intel HD Graphics Control Panel.

                                 

                                The error is:

                                The custom resolution exceeds the maximum bandwidth capacity

                                This is obviously bogus because the very same hardware does output that resolution in Ubuntu.

                                More interestingly, after using Ubuntu for a few days, when I booted back to Windows, the 4K resolution was available. Unfortunately that only lasted until the next reboot, after which the "boot in Ubuntu" trick no longer worked - super, super frustrating. I've also asked on StackExchange, but nobody had a solution.

                                 

                                I paid almost $2000 for this monitor so I really hope that you guys push out a fix as soon as possible.

                                 

                                Graphics report below.

                                Intel(R) HD Graphics 5500

                                 


                                Report Date: Friday, August 14, 2015
                                Report Time [hh:mm:ss]: 00:04:37
                                Driver Version: 10.18.14.4099
                                Operating System: Windows* 7 Professional (6.1.7601)
                                Default Language: English (United States)
                                Physical Memory: 16290 MB
                                Vendor ID: 8086
                                Device ID: 1616
                                Device Revision: 09
                                Video BIOS: 1032.15
                                Current Resolution: 1920 x 1080

                                 


                                Processor: Intel(R) Core(TM) i5-5200U CPU @ 2.20GHz
                                Processor Speed: 2194 MHz
                                Processor Graphics in Use: Intel(R) HD Graphics 5500
                                Shader Version: 5.0
                                OpenGL* Version: 4.3
                                OpenCL* Version: 2.0


                                * Microsoft DirectX* *
                                Runtime Version: 11.0
                                Hardware-Supported Version: 11.0

                                 


                                * Devices connected to the Graphics Accelerator *


                                Active Displays: 2

                                 


                                * Built-in Display *


                                Display Type: Digital
                                DDC2 Protocol: Supported
                                Gamma: 2.2
                                Connector Type: Embedded DisplayPort
                                Device Type: Built-in Display


                                Maximum Image Size
                                Horizontal Size: 12.2 inches
                                Vertical Size: 6.69 inches


                                Supported Modes
                                1920 x 1080 (60p Hz)
                                1920 x 1080 (48p Hz)

                                 

                                 

                                Raw EDID:
                                00 FF FF FF FF FF FF 00 06 AF 3D 13 00 00 00 00
                                22 17 01 04 95 1F 11 78 02 87 E5 A4 56 50 9E 26
                                0D 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01
                                01 01 01 01 01 01 14 37 80 B8 70 38 24 40 10 10
                                3E 00 35 AD 10 00 00 1A 10 2C 80 B8 70 38 24 40
                                10 10 3E 00 35 AD 10 00 00 1A 00 00 00 FE 00 4D
                                31 57 48 56 81 42 31 34 30 48 41 4E 00 00 00 00
                                00 00 41 21 9E 00 00 00 00 0A 01 0A 20 20 00 71

                                 

                                * Digital Television *


                                Display Type: Digital
                                Serial Number: [redacted]

                                DDC2 Protocol: Supported
                                Gamma: 2.2
                                Connector Type: DisplayPort
                                Device Type: Digital Television


                                Maximum Image Size
                                Horizontal Size: 27.56 inches
                                Vertical Size: 15.35 inches


                                Supported Modes
                                640 x 480 (60p Hz)
                                640 x 480 (75p Hz)
                                720 x 400 (70p Hz)
                                720 x 480 (60p Hz)
                                720 x 480 (60i Hz)
                                720 x 576 (50p Hz)
                                720 x 576 (50i Hz)
                                800 x 600 (60p Hz)
                                800 x 600 (75p Hz)
                                1024 x 768 (60p Hz)
                                1024 x 768 (75p Hz)
                                1152 x 864 (75p Hz)
                                1280 x 1024 (60p Hz)
                                1280 x 800 (60p Hz)
                                1280 x 1024 (75p Hz)
                                1280 x 720 (50p Hz)
                                1280 x 720 (60p Hz)
                                1600 x 1200 (60p Hz)
                                1680 x 1050 (60p Hz)
                                1920 x 1080 (60p Hz)
                                1920 x 1200 (60p Hz)
                                1920 x 1080 (50i Hz)
                                1920 x 1080 (50p Hz)
                                1920 x 1080 (24p Hz)
                                1920 x 1080 (60i Hz)
                                3840 x 2160 (24p Hz)
                                3840 x 2160 (30p Hz)
                                3840 x 2160 (25p Hz)

                                 

                                Power Management Support
                                Standby Mode: Supported
                                Suspend Mode: Supported
                                Active Off Mode: Supported


                                Raw EDID:
                                00 FF FF FF FF FF FF 00 10 AC 92 40 50 39 39 32
                                14 18 01 03 80 46 27 78 EA 73 E0 A3 53 36 B6 26
                                0D 51 53 A5 4B 00 81 00 B3 00 D1 00 71 4F A9 40
                                81 80 D1 C0 01 01 04 74 00 30 F2 70 5A 80 B0 58
                                8A 00 BA 88 21 00 00 1E 00 00 00 FF 00 4B 33 52
                                39 30 34 35 43 32 39 39 50 0A 00 00 00 FC 00 44
                                45 4C 4C 20 55 50 33 32 31 34 51 0A 00 00 00 FD
                                00 1D 4B 1F 8C 1E 00 0A 20 20 20 20 20 20 01 EE

                                02 03 23 B1 50 90 05 04 03 02 07 16 01 06 11 12
                                15 13 14 1F 20 6D 03 0C 00 10 00 00 3C 20 00 60
                                03 02 01 04 74 00 30 F2 70 5A 80 B0 58 8A 00 BA
                                88 21 00 00 1E 02 3A 80 18 71 38 2D 40 58 2C 25
                                00 BA 88 21 00 00 1E 01 1D 80 18 71 1C 16 20 58
                                2C 25 00 BA 88 21 00 00 9E 01 1D 00 72 51 D0 1E
                                20 6E 28 55 00 BA 88 21 00 00 1E 8C 0A D0 8A 20
                                E0 2D 10 10 3E 96 00 BA 88 21 00 00 18 00 00 14

                                 

                                * Other names and brands are the property of their respective owners.

                                • 14. Re: Custom resolution > maximum bandwidth
                                  mikec_intel

                                  Hi Dandv,

                                   

                                  The latest graphics driver for Intel® HD Graphics 5500 for 5th gen processors is version 15.36.24.64.4264.
                                  Intel® Download Center

                                   

                                  Now, the graphics application provides with the official resolution of the monitor according to the Extended display identification data (EDID). High resolutions need high quality video cables.

                                  HDMI 1.4a and Displayport 1.2

                                   

                                  Regards,
                                  Miguel C

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