6 Replies Latest reply on Nov 24, 2017 4:57 PM by Intel Corporation

HDMI Audio works for some games, not for others

hz Nov 17, 2017 5:37 AM

Hi there,

my computer is a NUC NUC6i5SYH with integrated IRIS 540 graphics.

Windows 10 has been updated, as well as the BIOS and all the drivers. Intel graphics drivers are at .4849.

Audio is connected to the monitor through HDMI.

Games are installed via Steam and are kept up to date to their latest version.

Most games installed will work just fine with this, but some do not.

Here's a small selection of games that work:

ibb & obb
mini metro
Kerbal Space Program
Owlboy

Here's a small selection of games that DO NOT WORK with HDMI, but with the analogue audio output only:

Little Racers Street
Lego Star Wars The Complete Saga
Lego Star Wars The Force Awakens

This could be somehow related to this: No Audio over HDMI in _some_ games with HD 530 (i5 6500) - the issue reported there is over a year ago and the working older driver that this user refers to isn't available anymore.

1. Re: HDMI Audio works for some games, not for others

Nov 17, 2017 11:55 AM (in response to hz)

This message was posted on behalf of Intel Corporation

Hi hz: Thank you very much for contacting the Intel® Graphics communities. We will do our best in order to try to fix this problem.

Just to let you know, there are some graphics drivers that contain different audio versions, so, what we can do next will be to un-install the current graphics driver from device manager and then install version 4821. After that, please get into device manager again, look for “Sound, video and game controllers” right click on it and test both audio versions to confirm if the games work fine that way:
https://downloadcenter.intel.com/download/27227/Graphics-Intel-Graphics-Driver-for-Windows-15-45-?product=88358

Additionally, Steam has its own forum support, we recommend to submit your inquiry on their forums as well in order to get further technical assistance and suggestions on this subject:
https://steamcommunity.com/discussions/

Any further questions, please let me know.

Regards,
Alberto R
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2. Re: HDMI Audio works for some games, not for others

hz Nov 19, 2017 12:29 PM (in response to Intel Corporation)

Hi, thanks for your response!

Okay, I compared the current driver with the older driver and can now confirm that the problem occurs with graphics driver package 23.20.16.4849 (win64_15600.4849.exe), which contains Intel Display Audio driver 10.24.0.1.

But it turned out that the HDMI audio works fine with graphics driver package 21.20.16.4821 (win64_154521.4821.exe), which contains Intel Display Audio driver 10.22.1.100.

I also tried the newer graphics driver 23.20.16.4849 and then downgraded only the HDMI Intel Display Audio driver to 10.22.1.100, but even that combination still didn't work.

Something must have been broken with the new graphics driver package. It is odd that this affects only some games and not all programs using HDMI audio.

Hope you can fix this for the next upgrade!
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3. Re: HDMI Audio works for some games, not for others

Nov 20, 2017 4:29 PM (in response to hz)

This message was posted on behalf of Intel Corporation

hz: You are very welcome. Thank you very much for providing those results we really appreciate your feedback. In order for us to do further research on this matter, please provide the information requested on the link below:
https://communities.intel.com/message/319025

Any questions, please let me know.

Regards,
Alberto R
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4. Re: HDMI Audio works for some games, not for others

hz Nov 21, 2017 8:22 AM (in response to Intel Corporation)
I have attached the requested diagnostics files for a working (older driver) and not-working (current driver) system. Hope this helps.

HDMI Audio problem - Intel Community Thread 508786.zip 100.7 K
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5. Re: HDMI Audio works for some games, not for others

Nov 22, 2017 11:26 AM (in response to hz)

This message was posted on behalf of Intel Corporation

hz: Thank you very much for providing those files. We will do further research on this matter, as soon as I get any updates I will post all the details on this thread.

Any questions, please let me know.

Regards,
Alberto R
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6. Re: HDMI Audio works for some games, not for others

Nov 24, 2017 4:57 PM (in response to hz)

This message was posted on behalf of Intel Corporation

hz: I just received an update on the research we are doing on this matter, please keep checking the following thread, as soon as there is a possible solution it will be posted there:
https://communities.intel.com/thread/116636

Any questions, please let me know.

Regards,
Alberto R
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