Here's the requested information. Sorry about the format.
Answers (N/A if not applicable)
Provide a detailed description of the issue
Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")
Often (51-99%): X
Very Sporadic (<20%):
Brand and Model of the system.
Windows 10, Intel x64 based PC
Hybrid or switchable graphics system?
ie Does it have AMD or NV graphics too?
Built-in Intel HD4000 Graphic chipset
Make and model of any Displays that are used to see the issue (see note2 below).
LFP = Local Flat Panel (Laptop panel)
EFP = External Flat Panel (Monitor you plug in)
How much memory [RAM] in the system (see note2 below).
Provide any other hardware needed to replicate the issue.
ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc
Hardware Stepping (see note1 below).
Operating System version (see note2 below).
Windows 10 Pro (10.0.14393
VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.
Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).
SW or Apps version used to replicate the issue.
Sketchup 2015 - 2017
Single display, clone, or extended (see note2 below).
Display resolution & refresh rate setting of each display (see note2 below).
AC or DC mode, i.e. is power cable plugged in or not?
How to repro
Please provide steps to replicate the issue. These steps are very crucial to finding the root cause and fix.
A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.
- Down load copies of Sketchup 2014 and 2015 Make. Create a simple drawing, a single line will do. Then try to select it. Sketchup 2014 will work and Sketchup 2015 won’t.
- Not all systems are affected. Intel HD 4000 graphics seems to be more susceptible
Here's the screen shot of my system's Graphics setup
A customer of mine is having the same problem with his new i3-based laptop.
Intel driver version 18.104.22.16871 (installer version 15.46.05.4771) dated 2017-08-13 which is the latest at time of writing, straight from Intel’s support site.
OS : Win 10 Pro x64, version 1703, build 15063.0
GPU : Intel HD Graphics 620 (integrated on i3-7100U)
GPU driver : version 22.214.171.12471
SketchUp : 17.2.2555 (x64)
This issue is not new and seems to be specific to Intel GPU drivers. Has Intel investigated this?
I am sorry to hear you are still having OpenGL* issues.
It looks like there is some type of compatibility issues between SketchUp and our graphics controllers. The following link will provide more information about it https://help.sketchup.com/pl/article/36208
I recommend running the “SketchUp 2017 Checkup application” that is on that link so the utility can let you know if the application will run or not with the hardware you have in your computer.
We also recommend contacting SketchUp in order to check with them if there is any workaround available for it. This link will give you their contact information https://help.sketchup.com/en/contact