5 Replies Latest reply on Jul 3, 2017 7:12 AM by taidoan

    Intel HD Graphics 620 Driver - transparency bug in Muonline game

    taidoan

      Hi! when I run Muonline seems to run fine but doesn't display health globes or skill bar and inventory windows are transparent is this.

      Screen_11_27-03_04_-0000.jpg

       

      I downgraded graphics driver to all older versions and still same problem. What happening? How to solve?

       

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      Laptop - Core i3-7100U with Intel HD Graphics 620 only and windows 10 64 bit

        • 1. Re: Intel HD Graphics 620 Driver - transparency bug in Muonline game
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hi taidoan,

          I understand the game Muonline does not display healthy globes, the skill bar and the inventory.

          I would like to replicate this issue but I will need additional information about this matter, please fill out the following form as complete as possible.

          https://communities.intel.com/thread/77761

          Looking forward to hearing from you.

          Allan J.

          • 2. Re: Intel HD Graphics 620 Driver - transparency bug in Muonline game
            taidoan

            Hi Allan! Please refer to the following and attachments for more info. Thank you!

                                                   

            Category

            Questions

            Answers (N/A if not applicable)

            Description

            Provide a detailed description of   the issue

             

            Please place an X to the right of   the option showing how often you see this issue using specific steps. (Ex:   'Every few times a game is started it flickers.' <- This would be   "Often")

            Always (100%): X

            Often (51-99%):

            Sporadic (20-50%):

            Very Sporadic (<20%):

            Hardware (HW)

            Brand and Model of the system.

            Acer Aspire E5-575-359T

            Hybrid or switchable graphics   system?
              ie Does it have AMD or NV graphics too?

            N/A

            Make and model of any Displays that   are used to see the issue (see   note2 below).
              LFP
            =   Local Flat Panel (Laptop panel)
              EFP =   External Flat Panel (Monitor you plug in)

            LFP

            How much memory [RAM] in the system   (see note2 below).

            4 GB

            Provide any other hardware needed to   replicate the issue.
              ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock,   dongles/adapters, etc

            N/A

            Hardware Stepping (see note1 below).

            see   attachment

            Software (SW)

            Operating System version (see note2 below).

            Windows   10 Enterprise 2016 64-bit (10.0, Build 14393.1198)

            VBIOS (video BIOS) version. This can   be found in “information page” of CUI (right click on Desktop and select   “Graphics Properties”.

            Intel Video BIOS

            Graphics Driver version; for both   integrated Intel and 3rd party vendors (see note2 below).

            21.20.16.4678

            SW or Apps version used to replicate   the issue.

            Mu online Season 12 - Main.exe (file version   1.6.24.0)

            Configurations

            Single display, clone, or extended (see note2 below).

            Single   display

            Display resolution & refresh   rate setting of each display (see   note2 below).

            1920   x 1080 (32 bit) (60Hz)

            AC or DC mode, i.e. is power cable   plugged in or not?

            AC power plugged in

            How to repro

            Please provide steps to replicate   the issue.  These steps  are very crucial to finding the root cause and   fix.
              A screenshot to illustrate the issue is a huge plus. A video of the failure   is even better! Attach to the post or provide the YouTube link.

               
            1. https://youtu.be/fTwOfDNIT8E
            2.  
            3.  
            4.  
            5.  

            ...

            • 3. Re: Intel HD Graphics 620 Driver - transparency bug in Muonline game
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hi taidoan,

              Excellent information, thank you for taking the time and send the report. I will work on this matter and update this thread as soon as I get more information about it.

              Allan J.

              • 4. Re: Intel HD Graphics 620 Driver - transparency bug in Muonline game
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hi taidoan,

                Thank you for reporting this matter. I am currently reviewing this issue. This thread will be updated as news become available.

                Allan J.