I understand the game Muonline does not display healthy globes, the skill bar and the inventory.
I would like to replicate this issue but I will need additional information about this matter, please fill out the following form as complete as possible.
Looking forward to hearing from you.
Hi Allan! Please refer to the following and attachments for more info. Thank you!
Answers (N/A if not applicable)
Provide a detailed description of the issue
Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")
Always (100%): X
Very Sporadic (<20%):
Brand and Model of the system.
Acer Aspire E5-575-359T
Hybrid or switchable graphics system?
ie Does it have AMD or NV graphics too?
Make and model of any Displays that are used to see the issue (see note2 below).
LFP = Local Flat Panel (Laptop panel)
EFP = External Flat Panel (Monitor you plug in)
How much memory [RAM] in the system (see note2 below).
Provide any other hardware needed to replicate the issue.
ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc
Hardware Stepping (see note1 below).
Operating System version (see note2 below).
Windows 10 Enterprise 2016 64-bit (10.0, Build 14393.1198)
VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.
Intel Video BIOS
Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).
SW or Apps version used to replicate the issue.
Mu online Season 12 - Main.exe (file version 220.127.116.11)
Single display, clone, or extended (see note2 below).
Display resolution & refresh rate setting of each display (see note2 below).
1920 x 1080 (32 bit) (60Hz)
AC or DC mode, i.e. is power cable plugged in or not?
AC power plugged in
How to repro
Please provide steps to replicate the issue. These steps are very crucial to finding the root cause and fix.
A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.
1 of 1 people found this helpful
Excellent information, thank you for taking the time and send the report. I will work on this matter and update this thread as soon as I get more information about it.
Thank you for reporting this matter. I am currently reviewing this issue. This thread will be updated as news become available.
Solved the problem?
i have this problem too
please help me
The problem hasn't been solved yet.
and i think never be solved.
if u solved this problem another way plz post .
hi taidoan i have the same processor as you and the same problem. ¿They solved your problem?
no man, not solved
the better way its buy a offborad video .
the intel and webzen never will solved this.
Yes friend; I'm already thinking of investing in an external video card unfortunately. they will not give us any solution.
good luck for you too
I would like to confirm that Intel is investigating this issue, and an internal bug has been filed [Bug ID 1406478036]
This issue is currently under debugging, thus as soon as I have more information I'll post it here.
Thank you for your patience.
many thanks Ronald; surely we will be attentive to a possible solution.
I appreciate your response.
2 of 2 people found this helpful
I got results back from our debugging team. They did some debug tracing and noticed that the game is not loading methods (highlighted in red) that are required to set transparency, which suggest the issue is coming from the game itself and not from the graphics driver:
00000114 160.67968750  _level0.scene.onLoad()
00000115 160.69337463  Error: Can't find method '_level0._root.scene.SetScale' to invoke.
00000116 160.70703125  Error: Can't find method '_level0._root.scene.SetVisible' to invoke.
00000117 160.72071838  g_mcRuudShopFrame
00000144 161.29759216  g_mcRoundCount
00000145 161.30567932  gProgressFrame
00000146 161.31597900  Scale9Grid has negative width -0.100000
00000147 161.38458252  Error: Can't find method '_level0._root.scene.SetScale' to invoke.
00000148 161.38708496  Error: Can't find method '_level0._root.scene.SetAlign' to invoke.
00000149 161.57159424  [MakePII] Acquire alternative PII(1)
00000150 161.57170105 
00000151 346.47653198  _level0.g_mcHeroPosition._helpBox.setCharLevel(3)
00000152 348.13128662  _level0.g_mcHeroPosition._helpBox.setCharLevel(3)
00000171 349.87506104  create.. icon_portal- : Devias Entrance
00000172 349.87521362  create.. icon_portal- : Noria Entrance
00000173 349.87539673  create.. icon_portal- : Valley of Loren Entrance
00000174 377.80490112  Error: GetVariable failed: can't resolve the path "_level9999.RemoveInputWindow"
00000175 377.80490112  Error: Can't find method '_level0._level9999.RemoveInputWindow' to invoke.
Before sending the debug info to the game developer, can someone using 6th Generation Graphics (also known as Skylake) confirm if the issue occurs on Windows 7 or Windows 8.1?