20.19.15.4531

[TTomT1]

I have a problems that I've seen posted already regarding an updated graphics driver for Intel - 20.19.15.4531. In at least one post it is suggested that everyone with the same or similar problem open a new thread to allow Intel to troubleshoot because each case is considered a unique occurrence.

Win 10 automatically pushed this out and it changed everything about my display, especially the way I define and use multiple monitors. I have my laptop (# 1) and 2 extra desktop monitors, but after the updated driver I see up to 7 monitors in the settings. I originally had # 1 duplicated to # 2 and extended to # 3 and that was great. Now I cannot do the same thing in the same way. I have tried disabling and removing the extra monitors but they continue to reappear. I rolled back to a prior driver which solved the problem but then Windows pushed out the update again and it all went bad. I cannot shut off Windows updates as this is a work laptop.

I am running on:

Dell Precision M3800

Originally WIn 7 - upgraded to Win 10 V1607 Build 14393.447

Intel i7-4702 HQ CPU @ 2.20 GHZ

16 GB memory

64 Bit (x64) processor.

Intel HD Graphics 4600

NVIDIA Quadro K1100M

I also use a USB dock - Dell D3100 which used DisplayLink. After the video driver updated, as part of troubleshooting, I tried uninstalling and re-installing the latest DisplayLink software (V8.0.923.0)

My device manager currently lists 4 Generic Non-PnP and 3 Generic PnP monitors even though I don't actually have all of them.

[idata]

Hello tthrone,

Thank you for contacting the Intel community. The best option here is to contact Microsoft for them to stop pushing out the update in your system; however, you can try installing the latest generic driver provided by Intel. In this case, I recommend uninstalling the old driver first; please see http://www.intel.com/content/www/us/en/support/graphics-drivers/000005598.html Uninstalling the Intel® Graphics Driver and Intel® Display HDMI/Audio Driver, once the driver is uninstalled, restart your system and then install the generic driver manually, please see http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html How to Manually Install an Intel® Graphics Driver in Windows® 10 & Windows 8* or Windows 8.1* The latest driver you can download it here:https://downloadcenter.intel.com/download/26229/Intel-Graphics-Driver-for-Windows-10-15-40-4th-Gen-?product=81496 https://downloadcenter.intel.com/download/26229/Intel-Graphics-Driver-for-Windows-10-15-40-4th-Gen-?product=81496 Note: Intel provides http://downloadcenter.intel.com/ generic versions of drivers for general purposes. Your http://www.intel.com/content/www/us/en/support/topics/oems.html computer manufacturer may have altered the features, incorporated customization, or made other changes to your driver. Intel recommends you contact your computer manufacturer for the latest system specific updates and technical support information. Best wishes, Ivan.

[idata]

Hello ,I'm following on this post to ask you if your issue has been resolved or if you need further assistance.Regards,Ivan.

[TTomT1]

No, I have not resolved the problem. I followed Intel's advice and contacted Microsoft, explained the problem to them and tried some troubleshooting steps that they recommended, but nothing has changed. At this point, I have just set up my multiple monitors as best I can using the newest driver and I've basically given up! It is functional although not in the way that it had been prior to the driver upgrade and not in the way I'd prefer to have it.

[idata]

Being that the case, try the resolution at the following link:

https://support.microsoft.com/en-us/kb/3073930# bookmark-1607 https://support.microsoft.com/en-us/kb/3073930# bookmark-1607 At that website you can see how to prevent drivers to be installed in your system that causes system crashes or instability. I hope that can help. Best wishes, Ivan.

[idata]

Hello ,I'm following on this post to ask you if your issue has been resolved or if you need further assistance.Regards,Ivan.

[TTomT1]

Ivan,

No, I have not resolved the problem. The only thing that ever fixed it was initially when I tried to roll back the driver. But at the time, Windows just reloaded the new one.

I tried many suggestions that I found posted on the internet, as well as those that Microsoft suggested, but none of them restored function to what was previously "normal" or to the extent that I'd like. It still thinks there are 7 monitors (Really there are three), I found that I cannot connect to an overhead projected using the HDMI port (I Could before), and the functionality using the extended and/or duplicated monitors that I connect to through a USB dock are functional but not optimal.

But at this point, I burned enough time that I gave up. I got the display working as well as possible with the new driver and although I am still unhappy with it, I simply cannot spend more time troubleshooting this.

Guess I'll just wait until Microsoft pushes out a newer driver that fixes these problems.

[idata]

At this point, that will be my suggestion as well, let's wait until Microsoft releases a new update. Please let me know if the problem persists after a new update.

Just checking – Did you report this issue to Dell by any chance? Did they mention anything about it? Thanks, Ivan.

[TTomT1]

I did not report this to Dell, however, I used an application that they supply to check hardware drivers for upgrades and it thinks this is the best driver to use for my laptop.

[idata]

Thanks for the information tthrone!

It seems that the driver you are using or the driver Dell provides to your system has been customized to work for your computer and that's the one you need. I hope you can have a better experience with your unit from now on. Best wishes, Ivan.

[RonaldM_Intel]

Hello tthrone,

I would like to let you know that the following issues show as fixed in our latest 15.40 internal build:

1. Multiple non-existing monitors show up when Hyper-V is enabled.

2. Graphics Control Panel is not available when Hyper-V is enabled.

We appreciate your patience while we post this new driver on DownloadCenter.intel.com.

I'll update the following thread once the driver is officially released:

https://communities.intel.com/thread/110642 https://communities.intel.com/thread/110642

Kindest Regards,