Could you please let us know the driver version you are running? Please go to Device Manger> Display adapters> Intel(R) HD Graphics right click on Properties and then go to Driver, you will be able to see the version installed.
Check my screen shot. It says version 22.214.171.12449.
So sorry, I focused on the control panel.
Let's try the following, uninstall the current version using these steps;
- Open the Device Manager.
- Expand the Display Adapters section.
- Find the Intel Graphics Driver.
- Right click Intel Graphics Driver and select Uninstall.
- Select the check box Delete the driver software for this device.
- Reboot the computer after uninstall process has finished.
- Once done, install the following driver version; Download Intel® Beta Graphics Driver for Windows® 10 and Windows 7*/8.1* [15.40]
Let me know how it goes.
jmadeja, if the issue persists after the installation of the driver mentioned above please provide your DxDiag report, you will find the instructions below. There is one more thing I would like to check; are currently using Hyper-V?
Click on the “Start Menu” -> Type “DxDiag” -> Press “Enter” -> Wait for the DirectX Diagnostic Tool to finish loading.
In the DirectX Diagnostic Tool, click “Save All Information” -> Save the file DxDiag.txt
Include DxDiag.txt as an attachment, to attach a file, you must click "Use Advanced Editor" in the top right corner of the response box, then the "attach" option will appear in the bottom right corner of the response box.
I have tried do install this driver version but with no success.
After short installation I got the message that this is wrong driver for my computer or something like that. Unfortunately I was not able to read the whole message or copy it for you, as all my monitors went black couple seconds later. I waited for couple minutes, but nothing happened.
After force reboot of my computer I checked the driver – same as before vers: 126.96.36.19949 and my computer is still insisting that I have 7 monitors attached. :-D
I apologize for jumping in all of a sudden. I would like to get a better picture of this issue, so could you please answer the following questions for me?
While using driver 188.8.131.5249:
1. Can you configure your external monitor(s) using the Intel Graphics Control Panel?
- Is Extended display working?
- Is Clone display working?
2. How many monitors you see in the Intel Graphics Control Panel? (feel free to provide screen shots)
3. Do you have Hyper-V enabled?
- If Hyper-V is enabled, can you re-test by disabling it?
Many thanks for reporting this issue to us, you've been a tremendous help.
Thank you for your response.
1) I do not have Intel Graphic Control Panel. I am configuring my monitors with Windows Display Settings. I have tried to install Intel Graphic Control Panel, but all I get is “The driver is now being installed is not validated for this computer. Obtain the correct driver from the computer manufacturer.”
Extend display is working. You can see that on my screen shot on the top of this thread. I am extending my primary desktop 1 to 2 and 3 external monitors.
Clone display is also working, but I am don’t use it.
2) I see 7 monitors in display settings. (Screen shot on the start of the thread.)
3) I turned off Hyper-V, and after restart all looks correct. Now I only have 3 monitors. So the problem must be some kind of new conflict between Hyper-V and Intel drivers. My Hyper-V was enabled for a year or so, but my problems started a week ago.
I can add that I have the same problem. On an Asus UX501 here too. Display Settings lists monitors 1|2, 5, 6 and 7 (I have two monitors attached to my laptop, so it should be 1,2,3). Disabling Hyper-V (by stopping and disabling the service) did not help. I had to perform a system restore. Sad.
2 of 2 people found this helpful
I would like to let you know that the following issues show as fixed in our latest 15.40 [Haswell/Broadwell] internal build:
1. Multiple non-existing monitors show up when Hyper-V is enabled.
2. Graphics Control Panel is not available when Hyper-V is enabled.
We appreciate your patience while we post this new driver on DownloadCenter.intel.com.
I'll update this thread once the driver is officially released.
Any update on when the new driver will be released??
I am also interested hearing when new driver will be released. I am experiencing this issue with Dell Latitude E6440 which has Intel HD Graphics 4600.
And I want to use Device Guard and Credential Guard so I am really in need of the virtualization so switching it off is not an option.
I'm also interested in when an official update will be released. It's been over a month since the last post from Intel to this thread? Any ETA? Also, I'm curious why the new driver version number is jumping back from 20.19.15.x to 15.40.x.x (if I'm reading the above correctly). If the new-and-improved driver has a lower version number how do we keep Microsoft from repeatedly installing the defective version over it?
Yes, it has been a long time since the problem was found, they also said that the problem was solved with the internal drivers, that it was just a matter of time for the driver to be released.......but there haven't been news about it.
Also I'm surprised that they released a new driver (in January) for the 4th generation of the intel processors for windows 7 and 8.1, but not for windows 10.