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    False multiple monitors with intel drivers

    jmadeja

      I have an Asus UX501J that use Intel HD Graphics 4600. Usually I connect 2 extra monitors. Today I came back to my computer and all displays was in chaos. My main screen was in 4K duplicated with some other screen that do not exist. In total my driver is telling me I have 7 monitors. See my screen dump. No use to update the driver. This is the latest. 2017-01-26 (2).png

        • 1. Re: False multiple monitors with intel drivers
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello jmadeja,

           

          Could you please let us know the driver version you are running? Please go to Device Manger> Display adapters> Intel(R) HD Graphics right click on Properties and then go to Driver, you will be able to see the version installed.

           

          Regards,

          Amy.

          • 2. Re: False multiple monitors with intel drivers
            jmadeja

            Hi Amy.

            Check my screen shot. It says version 20.19.15.4549.

             

            Regards

            /Jack

            • 3. Re: False multiple monitors with intel drivers
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              So sorry, I focused on the control panel.

               

              Let's try the following, uninstall the current version using these steps;

              1. Open the Device Manager.
              2. Expand the Display Adapters section.
              3. Find the Intel Graphics Driver.
              4. Right click Intel Graphics Driver and select Uninstall.
              5. Select the check box Delete the driver software for this device.
              6. Reboot the computer after uninstall process has finished.
              7. Once done, install the following driver version; Download Intel® Beta Graphics Driver for Windows® 10 and Windows 7*/8.1* [15.40] 

               

              Let me know how it goes.

               

              Regards,

              Amy.

              • 4. Re: False multiple monitors with intel drivers
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                jmadeja, if the issue persists after the installation of the driver mentioned above please provide your DxDiag report, you will find the instructions below. There is one more thing I would like to check; are currently using Hyper-V?

                 

                DxDiag Instructions:

                Click on the “Start Menu” -> Type “DxDiag” -> Press “Enter” -> Wait for the DirectX Diagnostic Tool to finish loading.

                In the DirectX Diagnostic Tool, click “Save All Information” -> Save the file DxDiag.txt

                Include DxDiag.txt as an attachment, to attach a file, you must click "Use Advanced Editor" in the top right corner of the response box, then the "attach" option will appear in the bottom right corner of the response box.

                 

                Regards,

                Amy.

                • 5. Re: False multiple monitors with intel drivers
                  jmadeja

                  Thanx. Here is my DxDiag.txt

                  • 6. Re: False multiple monitors with intel drivers
                    jmadeja

                    I have tried do install this driver version but with no success.

                    After short installation I got the message that this is wrong driver for my computer or something like that. Unfortunately I was not able to read the whole message or copy it for you, as all my monitors went black couple seconds later. I waited for couple minutes, but nothing happened.

                    After force reboot of my computer I checked the driver – same as before vers: 20.19.15.4549 and my computer is still insisting that I have 7 monitors attached. :-D

                    • 7. Re: False multiple monitors with intel drivers
                      Ronald_Intel

                      Hello Jack,

                       

                      I apologize for jumping in all of a sudden. I would like to get a better picture of this issue, so could you please answer the following questions for me?

                       

                      While using driver 20.19.15.4549:

                       

                      1. Can you configure your external monitor(s) using the Intel Graphics Control Panel?

                           - Is Extended display working?

                           - Is Clone display working?

                       

                      2. How many monitors you see in the Intel Graphics Control Panel? (feel free to provide screen shots)

                       

                      3. Do you have Hyper-V enabled?

                           - If Hyper-V is enabled, can you re-test by disabling it?

                       

                      Many thanks for reporting this issue to us, you've been a tremendous help.

                       

                      Kindest Regards,

                      • 8. Re: False multiple monitors with intel drivers
                        jmadeja

                        Thank you for your response.

                                  1) I do not have Intel Graphic Control Panel. I am configuring my monitors with Windows Display Settings. I have tried to install Intel Graphic Control Panel, but all I get is “The driver is now being installed is not validated for this computer. Obtain the correct driver from the computer manufacturer.”

                        Extend display is working. You can see that on my screen shot on the top of this thread. I am extending my primary desktop 1 to 2 and 3 external monitors.

                        Clone display is also working, but I am don’t use it.

                        2)  I see 7 monitors in display settings. (Screen shot on the start of the thread.)

                        3) I turned off Hyper-V, and after restart all looks correct. Now I only have 3 monitors. So the problem must be some kind of new conflict between Hyper-V and Intel drivers. My Hyper-V was enabled for a year or so, but my problems started a week ago.

                        • 9. Re: False multiple monitors with intel drivers
                          gliljas

                          I can add that I have the same problem. On an Asus UX501 here too. Display Settings lists monitors 1|2, 5, 6 and 7 (I have two monitors attached to my laptop, so it should be 1,2,3). Disabling Hyper-V (by stopping and disabling the service) did not help. I had to perform a system restore. Sad.

                          • 10. Re: False multiple monitors with intel drivers
                            Ronald_Intel

                            Hello Everyone,

                             

                            I would like to let you know that the following issues show as fixed in our latest 15.40 [Haswell/Broadwell] internal build:

                             

                                 1. Multiple non-existing monitors show up when Hyper-V is enabled.

                                 2. Graphics Control Panel is not available when Hyper-V is enabled.

                             

                            We appreciate your patience while we post this new driver on DownloadCenter.intel.com.

                             

                            I'll update this thread once the driver is officially released.

                             

                            Kindest Regards,

                            2 of 2 people found this helpful
                            • 11. Re: False multiple monitors with intel drivers
                              Adam_G

                              Any update on when the new driver will be released??

                              • 12. Re: False multiple monitors with intel drivers
                                DGKarper

                                I am also interested hearing when new driver will be released. I am experiencing this issue with Dell Latitude E6440 which has Intel HD Graphics 4600.
                                And I want to use Device Guard and Credential Guard so I am really in need of the virtualization so switching it off is not an option.

                                • 13. Re: False multiple monitors with intel drivers
                                  scoett

                                  I'm also interested in when an official update will be released. It's been over a month since the last post from Intel to this thread? Any ETA? Also, I'm curious why the new driver version number is jumping back from 20.19.15.x to 15.40.x.x (if I'm reading the above correctly). If the new-and-improved driver has a lower version number how do we keep Microsoft from repeatedly installing the defective version over it?

                                  • 14. Re: False multiple monitors with intel drivers
                                    julious

                                    Yes, it has been a long time since the problem was found, they also said that the problem was solved with the internal drivers, that it was just a matter of time for the driver to be released.......but there haven't been news about it.

                                    Also I'm surprised that they released a new driver (in January) for the 4th generation of the intel processors for windows 7 and 8.1, but not for windows 10.

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