Provide a detailed description of the issue
Always (100%): X
Brand and Model of the system.
Intel 5675C Iris Pro 6200
Hybrid or switchable graphics system?
Make and model of any Displays that are used to see the issue (see note2 below).
How much memory [RAM] in the system (see note2 below).
Provide any other hardware needed to replicate the issue.
Hardware Stepping (see note1 below).
Operating System version (see note2 below).
Windows 10 Pro 10.0.10586
VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.
Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).
SW or Apps version used to replicate the issue.
Single display, clone, or extended (see note2 below).
Display resolution & refresh rate setting of each display (see note2 below).
AC or DC mode, i.e. is power cable plugged in or not?
How to repro
Please provide steps to replicate the issue. Thesesteps are very crucial to finding the root cause and fix.
I suggest you to install the latest graphics driver 4474 available in the link below:
Use the manual option.
1-Download the zip file of the driver from downloadcenter, unzip and keep file in the desktop.
2-Turn Internet connection off
3-Go to device manager>Display Adapter, right click Intel HD graphics and select uninstall driver (check delete box)
4-Restart the computer
5-Go to device manager>Display Adapter, right click over Microsoft generic driver select Update driver, browse search for graphics folder at desktop (step 1)
6-Restart system and review graphics driver version installed from device manager or Graphics control Panel.
Let me know how it goes.
I've followed the insructions but no luck. The issue is still present.
I am sorry for the inconvenience. Could you please send me pictures (screenshots) with the current settings of our graphics control panel? I would like to replicate the issue.
All I can say is the same from the other issue. I can't send screenshots right now, but all of the settings are default, nothing's changed after the driver was installed. Clean Win 10 x 64 Pro, clean Intel driver install, clean game install from steam. Everything is at it's default.
Thank you for your effort, let me know if I can help in anything else.
Thank you for your update. I am going to test these games in our lab. Please bringing to me 2 or 3 days for an update.
You created 2 threads for this issue. Let’s keep using only the thread: https://communities.intel.com/thread/104092
I may had poor choice of words but please keep in mind that these are completely different bugs. This one only affects CS:GO, and it affects the gameplay! The other issue affects all DX9 games but it doesn't interfere with the gameplay. Please update this issue as well.
Intel is still working on your case. In regards to the issue with Counterstrike: Global Offensive, could you please verify if the settings of the game are set as Intel is recommending at gameplay.intel.com
Counterstrike: Global Offensive
The compatibility issues with DX9 games are still under investigation.