DX9 dark overlay issue on Iris Pro 6200

[VNagy]

Description

Provide a detailed description of the issue

All of the DX9 games have black overlays with MSI Afterburner, no matter what I do. DX11 overlays are fine. AMD & NVIDIA cards have working (colored) overlay on any DX version.

Tested games:

Counter-Strike Global Offensive

Rocket League

Call of Duty 4

Mirror's Edge

Always (100%): X

Often (51-99%):

Sporadic (20-50%):

Very Sporadic (<20%):

Hardware (HW)

Brand and Model of the system.

Intel 5675C Iris Pro 6200

Hybrid or switchable graphics system?

ie Does it have AMD or NV graphics too?

No

Make and model of any Displays that are used to see the issue (see note2 below). 

LFP = Local Flat Panel (Laptop panel)EFP = External Flat Panel (Monitor you plug in)

EFP

Dell U2312HM

How much memory [RAM] in the system (<span style="font-style: inherit; font-size: 13.3333px; font-family: ...

[idata]

Hi Viktor_,

I suggest you to update the graphics driver to the latest version 4474. https://downloadcenter.intel.com/download/26099/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=89174 Let me know how it works. Regards,Mike C

[VNagy]

Hey Mike,

The issue is still present sadly.

Best,

Viktor

[idata]

Hi Viktor_,

I am sorry for the inconvenience. Could you please send me pictures (screenshots) with the current settings of our graphics control panel. I would like to replicate the issue. Did you test your games with MSI Afterburner and Rivatunner off? Let me know the name and version of each game. Regards,Mike C

[VNagy]

Hey Mike,

# 1: I can't send screenshots right now, but all of the settings are default, nothing's changed after the driver was installed. Clean Win 10 x 64 Pro, clean Intel driver install, clean game install from steam. Everything is at it's default.

# 2: Yes, I did, but I don't really see what's the point here. If I turn off the overlay of course it won't be dark because it's not there anymore. Any DX9 game does this. Couple of examples:

Counter-Strike Global Offensive

Rocket League

Call of Duty 4

Mirror's Edge

I have these games purchased on steam, all of their latest version produce this bug.

Thank you for your effort, let me know if I can help in anything else.

Best,

Viktor

[idata]

Hi Viktor_,

I am going to start working on your issue right now. I would give you a update as soon as possible. Regards,Mike C

[idata]

Hi Viktor_,

We are working in your issue. MSI Afterburner is primarily used to overclock GPUs, therefore we cannot guarantee functionality if the GPU is indeed overclocked. Could you please perform a test using only Rivatuner and let us know the results? Also, if it is possible make a test using similar apps such as Fraps.http://www.fraps.com/ http://www.fraps.com/ Regards,Mike C

[VNagy]

Hi Mike,

I don't overclock my system. I use Afterburner because it's pretty much the only tool to check temperatures, fps, frametime, RAM, CPU, GPU usage real-time, in-game. Afterburner feeds this data from the sensors to Rivatuner. Without MSI AB, Rivatuner has nothing to display, these two can only be tested together.

I will test with Fraps in the next couple of days. Let me know if there is anything I can help with.

Best regards,

Viktor

[idata]

Hi Viktor_,

The graphics specialist is handling your case. The graphics already support DirectX12, so we are verifying the compatibility with older games. Regards,Mike C

[idata]

Hello Viktor_,

I was reviewing this thread and I was wondering if you were able to resolve the issue.Please don't hesitate in replying to this post if you need further assistance.Regards,Juan Carlos

[TWhit6]

I searched for others with this issue and only found this thread, which is exactly the problem I am having. I am using the latest drivers as of 3/8/2017. Still getting black overlay with DX9 and below. Only DX10 and above show it properly.

[idata]

Hello KuraiShidosha,

Can you please provide the information as requested in the following post?/thread/77761 Default level information for reporting Graphics issuesIt is important to provide each piece of information so we can further investigate.Hope to hear from you soon.Regards,Juan Carlos

[TWhit6]

Category

Questions

Answers (N/A if not applicable)

Description

Provide a detailed description of the issue

DX9 and lower overlays are improperly drawn on the screen, and appear pitch black at all times.

Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")<p> 

Always (100%): X

Often (51-99%):

Sporadic (20-50%):

Very Sporadic (<20%):

Hardware (HW)

Brand and Model of the system.

Personal

Hybrid or switchable graphics system?

ie Does it have AMD or NV graphics too?

No

Make and model of any Displays that are used to see the issue (see note2 below). 

LFP = Local Flat Panel (Laptop panel)<strong style="font-style: inherit; font...

[idata]

Hello KuraiShidosha,

Thank you for the information.

I am still missing the following from the report:

Note 1 & Note 2.

I hope to hear from you soon.

Regards,

Juan Carlos

[TWhit6]

Yes mastuh here you go.

[idata]

Hello KuraiShidosha,

Thank you for the information.The last required report from the post shared before is the DxDiag, as you can see in the image shared before:

DispDiag Instructions:

1. Click on the "Start Menu" -> Type "cmd" -> Then a command shell window will open
2. In the command shell, type "dispdiag -out %homepath%\Desktop\DispDiag-Intel-Issue.dat" -> The command shell will output something similar to "Dump File: C:\Users\[username]\DispDiag-# -# -# -# .dat"
3. Locate the .dat file on your desktop and include DispDiag-Intel-Issue.dat in the Intel Community Forum

Regards,Juan Carlos

[TWhit6]

Last one.

[idata]

Hello KuraiShidosha,

Thank you for the information.I have forwarded this to the corresponding team and will get back to you once I have additional information.Regards,Juan Carlos

[TWhit6]

Pass this along to your engineers please.

http://i.imgur.com/Z5MksNY.png http://i.imgur.com/Z5MksNY.png

Font is drawn properly when using Vector 2D rendering, but turns pitch black when using Vector 3D. All other GPU manufacturers render correctly on either setting. Something is wrong with the Intel driver.

As a temporary workaround, Vector 2D gets the job done but is worse performance than 3D.

[idata]

Hello KuraiShidosha,

Can you please install the following driver and let me know how it goes?https://downloadcenter.intel.com/download/26563/Graphics-Intel-Graphics-Driver-for-Windows-15-45-?product=97129 Intel® Graphics Driver for Windows* [15.45] Version: 15.45.14.4590 (Latest) Date: 2/3/2017Regards,Juan Carlos

[TWhit6]

Same results. I was on newer drivers anyway, 15.45.4614.