Graphics Driver crash and recover repeatedly frequently

[KKevi5]

I have just bought a laptop (Thinkpad yoga 460) a few weeks ago and this problem has bothered me til now.

I've had this message saying "display driver stopped responding and has recovered" and the screen started working abnormal. I have been looking for and tried many solutions (from Lenovo Forum, Microsoft Support Site, Youtube, and Intel) as listed below:

1. uninstall and update the drive from Intel (even the beta driver provided by Intel 15.40.23.64.4444) .

2. Uninstall and update the drive from Lenovo Support Site

3. Set TdrDelay to value 8 / 10

4. reset the whole pc

However, all methods above failed.

Could you please suggest a method to solve this critical issue?

My GPU is Intel HD Graphics 520, and current driver version is 20.19.15.4424, which was installed from Intel Support Site.

Enclosed please find my MSINFO32 report and photo showing the crash.

[idata]

Hello, KevinPo:

Thank you for contacting the Intel Communities.This is a known situation and Intel is currently working on that, in order to assist us to better provide you with support, I would like to request some information from your end.1. Please fill out this form /thread/77761 https://communities.intel.com/thread/777612. Provide me with the Intel® System Support Utility report.How can I get that report?-Access: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-Download the utility-Scan your system with the utility-Export the report and attach it to your answer with the advanced editor optionHope I can hear from you soon.Regards,Esteban C

[KKevi5]

Dear Esteban C

Many thanks to your response. Recently, I have got my laptop to fix this issue, and it seems the problem has been solved.

If there is any further crashes again, I will let you know and give all necessary information for your further investigation.

Thanks & Regards

Kevin

[idata]

It is good to know that this driver is working fine now KevinPo, for sure if you encounter with that crash let us know.

Thank you for informing us about that getting fixed, I will go ahead and select your last reply as "Correct answer" to close this up, hope you don't mind.In case you require any further information or support, feel free to contact the Intel Communities back.Regards,Esteban C