Stretched graphics in one particular game - Intel HD Graphics 530 (i7 6700k)

[GGeoT]

Hello guys,

I have a problem with one particular game - Guild Wars, not Guild Wars 2. The original one.

Here's the screenshot for those who can't see the attachment.

http://postimg.org/image/f2kfu7zcp/ http://postimg.org/image/f2kfu7zcp/

I've attached a screenshot from the game. It's disgusting. I'm pretty sure it's a driver/software issue since everything else is fine with the iGPU. Can't reproduce in any other environment.

Troubleshooting I did:

1. Tested with 4 other games - no issues

2. Tried all of the available drivers3. Tested on both Windows 7 SP1 Windows 104. Changed various settings in the game

Motherboard - ASRock Z170 PRO4

CPU - INTEL I7 6700KGPU - INTEL HD GRAPHICS 530SSD - SAMSUNG 850 EVO 250GB

RAM - 16GB KINGSTON HYPER X

If Intel could roll out an updated driver for this, it would be heaven for me.

Waiting for suggestions and input!

Thanks in advance to everybody!

[Kevin_M_Intel]

Hi geoto,

Let's start by providing your system information so we can take a look at this situation. Please provide us with all details requested here:

Thanks,

Kevin M

[GGeoT]

Category

Questions

Answers (N/A if not applicable)

Description

Provide a detailed description of the issue

Colorful graphical glitch/stretch lines in Guild Wars.

The only thing that "fixes" it, is running the game with a "-dx8" command in the shortcut. That removes the "color stretching". BUT, the game looks severed in DirectX8. While the glitch is not there, everything else is degraded (effects, shadows, etc). It's meant to be played in DirectX9. This command is there for troubleshooting. I haven't experienced this problem prior to using Intel's iGPU.

Have tried 5 other games, all from different years - no issues.

CPU is cold, no overheating problems.

Does it fail every single time, or only sometimes?

If you can offer a % rate please do.

It does it every time.

Hardware (HW)

Brand and Model of the system.

List of parts:

1. MOBO - ASRock Z170 Pro4 (BIOS straight from the factory, haven't updated and all else is running fine).

2. CPU - Intel Core i7 6700K + CM 412S (cooler)3. iGPU - Intel HD Graphics 530 (LATEST DRIVERS FROM YOUR WEBSITE)4. SSD - SAMSUNG 850 EVO 250GB

5. RAM - 16GB KINGSTON HYPER X FURY

6. PSU - Corsair RM650X7. MONITOR - IIYAMA PROLITE XB2483HSU-B2

Hybrid or switchable graphics system?

ie Does it have AMD or NV graphics too?

Using exclusively the Intel HD Graphics 530. There are no discrete graphics cards in my configuration.

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[GGeoT]

Bump

[idata]

Hi geoto,

We need to narrow down the issue. The processor supports memories of DDR4 at 1866 and 2133MHz at 1.2v. Memories with higher speed overclock the processor and they will affect the graphics performance. It is necessary to change the speed of the RAM manually in the BIOS. I suggest you, update the BIOS of the motherboard first. The latest version is 3.20.http://www.asrock.com/mb/Intel/Z170%20Pro4/index.us.asp?cat=Download&os=BIOS http://www.asrock.com/mb/Intel/Z170%20Pro4/index.us.asp?cat=Download&os=BIOS Continue with the latest motherboard drivers. Main drivers are INF and Management Engine drivershttp://www.asrock.com/mb/Intel/Z170%20Pro4/index.us.asp?cat=Download&os=Win764 http://www.asrock.com/mb/Intel/Z170%20Pro4/index.us.asp?cat=Download&os=Win764 Then, continue with the latest version of the graphics driver 15.40.18.64.4380https://downloadcenter.intel.com/download/25818/Intel-Graphics-Driver-for-Windows-7-8-1-10-15-40- https://downloadcenter.intel.com/download/25818/Intel-Graphics-Driver-for-Windows-7-8-1-10-15-40- Let me know how it goes. Regards,Miguel

[GGeoT]

Hello Miguel,

I have all the latest drivers that you've listed. My memory sticks are factory clocked at 2400Mhz, I haven't overclocked them. All other games/applications and Windows as a whole are running perfectly.

The only thing I haven't done is updating my BIOS. Might as well do that, but I doubt that it will fix anything.

[GGeoT]

I updated the BIOS to the latest version - no change. Changed the RAM frequency to 2133Mhz - no change.

Just so you know. It must be a driver issue. I've tried all of them - same thing. ONLY when I run the game in DirectX8 mode - those glitches disappear.

[idata]

Hi geoto,

Intel released a new graphics driver version 15.40.20.4404. Please run it in your system and let me know the results.https://downloadcenter.intel.com/download/25848/Intel-Beta-Graphics-Driver-for-Windows-7-8-1-10-15-40-?product=88195 https://downloadcenter.intel.com/download/25848/Intel-Beta-Graphics-Driver-for-Windows-7-8-1-10-15-40-?product=88195 Regards,Miguel

[idata]

Hi geoto,

I have been checking this thread and I was wondering if the latest graphics driver solves the issue. Regards,Miguel