Original post date on replacement NUC6i5SY........
Received new NUC6i5SY two days ago. It's been running since then on the bench in my HTPC* configuration. No hiccups yet
The only BIOS change I made was to go from the 0033 to 0036.
* Win 10, PlayOn, NextPVR, HDHomeRun, VideoLAN, Chrome Browser, and Chrome Remote Desktop. I have yet to load Argus TV, Kodi, and MCEBuddy.
* Hardware is 250GB m.2 Samsung 850 SSD, 4X2GB DDR4, NAS RAID, wired mouse, KB, network cable and HDMI to HP w2338h monitor.
Thank you for joining the Intel communities.
I’m sorry for any inconvenience you all have had with your unit.
At this moment I still don’t know the issues you are experiencing and I will appreciate if you let us know to better assist you.
H2ooh is your replacement still working fine or do you still have problem?
Please be aware that if you are experiencing problems with the unit I’m in my best position to help you as much as I can and also be aware that Intel provides three years warranty for any defective unit from the moment you make the purchase.
We appreciate you have had the time to POST this information.
I know that maybe you are tired of doing troubleshooting especially with a new unit that you purchased expecting to be working as it is suppose to, but have you tried or do you have the latest BIOS version installed? If not, I suggest downloading and update your BIOS, please see F7 BIOS Update Instructions for Intel® NUC
Also, I recommend having Windows up to date and to update the graphics driver, you can download the latest Beta driver here:
Intel® Beta Graphics Driver for Windows® 7/8.1/10* [15.40]
I'm just following on this thread to ask you if our recommendations solved your problem, so we can either close this thread or to continue with further assistance.
HDMI sound problem fixed with Intel® Beta Graphics Driver for Windows® 7/8.1/10* [15.40] ... thanks.
But.... I put the unit into service today and switched from a wired keyboard and mouse to a LogiTech K270 keyboard and mouse. The K270 keyboard is one that operates flawlessly on two other windows machines and the NUC 6i5 that I RMA's earlier. I noticed a little hesitation in both keyboard and mouse operation when using it on the bench at less than 12" from the USB button on the current NUC.
In service when the keyboard is more than 2 feet from the NUC CPU the keyboard and mouse is very flaky and unusable. The same thing happens with a new Logitech MK360 set.
Both the K270 and the MK360 wireless setups work flawlessly at 20 feet with three other Windows computers.
I have tried all four ports on the NUC6i5... no joy, all are unusable at over 2-3 feet distance. Distance between the plasma TV set and the NUC CPU doesn't make a difference either.
I was testing the unit with a wireless keyboard but I did not experience any issues.
The model that I use is Logitech K270 which is the one you have and mouse Logitech M185 they worked fine.
I have installed the BIOS version 0042, try to update it to this version, you can download it here:
Please see F7 BIOS Update Instructions for Intel® NUC
I had an old USB-2.0 1-ft extension cable on hand.... I tried it and it cured the problem. Keyboard and mouse operate reliably at 25-foot range.
I think the wireless USB button is probably too close to the goings-on in the NUC case.
As to the culprit... my money is on the HDD cabling.
If anyone has the time they might try with and without the HDD installed.
I'm satisfied with the USB pigtail workaround.
Is your test unit an SKH with a HDD installed? I had no problems with an SKY and only noticed the problem with my SKH after installing a 2TB HDD in the 2.5" HDD bay.
As a side note and probably not related to the USB problem.... I had some difficulty with Win 10 recognizing the 2.5" HDD drive. It showed OK in the NUC BIOS and in Win 10's device manager but not in the file manager. I had to reformat the drive and wake up the file manager to get it to show.