14 Replies Latest reply on May 9, 2016 8:09 AM by Intel Corporation

    Random partial rendering with Microsoft Photo Gallery

    Nestorfish

      Hello,

       

      Photo display with Microsoft Photo Gallery is randomly corrupted : when switching photo, part of the previous one can stay on screen, mostly on upper section. It looks like the next photo is not finished rendering before it is sent to display.

       

      The problem appeared with 15.40.12.4326 beta, based on the versions I was able to find:

      15.40.04.4256OK
      15.40.07.4279OK
      15.40.10.4300OK
      15.40.12.4326BKO
      15.40.14.4352KO
      15.40.18.4380BKO

      Rolling back to 4300 solves the problem.

       

      Specs :

      Intel i5-6600K (Intel HD Graphics 530)

      ASUS Z170-A

      DVI display

      Windows 10 Pro 64

       

      The problem is present with regular operating frequencies (CPU stock and RAM@2133MHz).

      Changing the amount of RAM dedicated to video unit changes nothing (tried 32M to 512M).

       

      It has been previously pointed out by posts in this forum, but with different hardware:

      Core M problem with Windows Photo Gallery

      Re: -New BETA- 15.40.18.4380: Intel® Graphics Driver for Windows® 7,8.1,10

       

      You will find a screenshot of the problem and Intel System Support Utility XML report attached.

       

       

      Category

      Questions

      Answers (N/A if not applicable)

      Description

      Provide a detailed description of the issue

      Picture mix when switching

      Does it fail every single time, or only sometimes?
      If you can offer a % rate please do.

      Random (10-20% ?)

      Hardware (HW)

      Brand and Model of the system.

      Intel i5-6600K

      Hybrid or switchable graphics system?
      ie Does it have AMD or NV graphics too?

      No additional graphics card

      Make and model of any Displays that are used to see the issue (see note2 below).
      LFP
      = Local Flat Panel (Laptop panel)
      EFP = External Flat Panel (Monitor you plug in)

      EFP - Samsung SyncMaster T220P - DVI

      How much memory [RAM] in the system (see note2 below).

      8G

      Provide any other hardware needed to replicate the issue.
      ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

       

      Hardware Stepping (see note1 below).

      PCI\VEN_8086&DEV_1912&SUBSYS_86941043&REV_06\3&11583659&0&10

      Software (SW)

      Operating System version (see note2 below).

      Windows 10 Pro 64

      VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

       

      Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

      20.19.15.4300

      SW or Apps version used to replicate the issue.

      Microsoft Photo Gallery 2012 - 16.4.3528.331

      Configurations

      Single display, clone, or extended (see note2 below).

      Single display

      Display resolution & refresh rate setting of each display (see note2 below).

      1920x1200 59Hz

      AC or DC mode, i.e. is power cable plugged in or not?

      AC (not a laptop)

      How to repro

      Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
      A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

      1. Run Microsoft Photo Gallery (it seems the pb. may only occur maximized, but I did not check this)
      2. Double-click a photo inside a directory containing multiple ones to see only one photo at a time
      3. Switch from one to another until the problem occurs


      ...

       

       

      Regards,

      Christophe