My laptop was locked by Intel Anti Theft. I have tried unlocking several times but to no avail. I have also contacted Norton by Symantec but they told me that my problem is outside their expertise.I uploaded two screenshots showing what is appearing on my screen. I don't even know what the first option (1 - Passphrase) is asking for because I did not put a password on my laptop. I tried entering blank on the passphrase prompt and nothing happened. Please help me.
Here is the screenshot for the 2nd option