6700K: Intel 530 Graphics BSOD Error VIDEO_TDR_FAILURE (igdkmd64.sys) with Adobe Premiere Pro CC 2015.2

[HMaye]

6700K:

Intel 530 Graphics

BSOD Error VIDEO_TDR_FAILURE (igdkmd64.sys)

with Adobe Premiere Pro CC 2015.2

Indcluded:

Intel SSU (System Support Utility):

DxDiag

DispDiag

[EstebanA_C_Intel]

Hello, Economy:

Thank you for contacting the Intel Communities and for the information provided.

I would like to request some remaining information about this:

1. Would you please provide us with the steps to replicate this issue?

2. I would like to know, what is the exact application that is triggering the issue.

3. Is there an specific feature that is enabled in your system to start the issue?

I look forward to your reply on this.

Regards,

Esteban C

[HMaye]

1. I just drag and drop a video with 200 Megabyte (MPEG4) into Adobe Premiere Pro CC 2015.2

or just work with videos a little bit, the BSOD will come for sure.

2. Adobe Premiere Pro CC 2015.2

3. no

Regards,

Hans.

[EstebanA_C_Intel]

Hello, Economy:

Thank you for your answer.

There is some additional information I would like to request from you in order to better troubleshoot this.

Please attach this report to your answer: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility Download Intel® System Support Utility

I look forward to your reply.

Regards,

Esteban C

[HMaye]

Hi Esteban,

If you would look in my first post, you would find all the requested information, because I already attached, since this is not my first post here.

Regards,

Hans.

[EstebanA_C_Intel]

Hello, Economy:

Thank you for your answer.

Let me get this for review, I will be providing you with my outcome on this.

Regards,

Esteban C

[EstebanA_C_Intel]

Hello, Economy:

I would like to recommend you to test the latest beta driver from here: https://downloadcenter.intel.com/download/25848/Intel-Beta-Graphics-Driver-for-Windows-7-8-1-10-15-40- Download Intel® Beta Graphics Driver for Windows® 7/8.1/10* [15.40]

I have seen this helping with this issue for other users.

I look forward to your experience with the newer driver.

Regards,

Esteban C

[HMaye]

I have installed the beta driver today. I will inform on my results.

Thank you in advance !

[ALein]

This happens for me as well with the Intel HD 520 on the Surface Pro 4 as well as the Intel HD 515 on the Samsung Galaxy TabPro S.

There is a thread about it on the Adobe Forums here: https://forums.adobe.com/thread/2033497 Surface Pro 4. Entire system crash when opening... | Adobe Community

AfterEffects CC 2015 and Illustrator CC 2015 also have problems with the Intel HD graphics drivers.

[EstebanA_C_Intel]

Hello, Adamz1977:

Have you tested the latest driver from the manufacturer of your device?

https://www.microsoft.com/en-us/download/details.aspx?id=49498 Download Surface Pro 4 Drivers and Firmware from Official Microsoft Download Center

http://www.samsung.com/us/support/owners/product/SM-W700NZKAXAR Support - Wi-Fi Tabs SM-W700 | Samsung Galaxy Tab

The other option would be the generic driver from Intel; however, I cannot make sure it is going to be installed in your system due to the possible limitations added by it's manufacturer.

Generic drivers for Intel® HD Graphics 520 & 515: https://downloadcenter.intel.com/download/25848/Intel-Beta-Graphics-Driver-for-Windows-7-8-1-10-15-40-?product=88355 Download Intel® Beta Graphics Driver for Windows® 7/8.1/10* [15.40]

Please do provide us withe the behavior of your system for future references.

If you require any further information or support, do not hesitate to contact us back.

Regards,

Esteban C