12 Replies Latest reply on Mar 18, 2016 11:45 AM by Amy_Intel

    NUC6i5SYH Windows 10 freezes with single color on unresponsive screen

    RedLee

      We've just built a NUC6i5SYH with 2x8GB RAM.

       

      Windows installs but freezes constantly when in use where the screen goes a blank single color (which is often grey but can be any color). 

       

      It's 100% not a memory chip issue as we've used both 2x HyperX 8gb and 2x Micron 8gb and it happened with both configurations.

       

      My guess it is either a graphics driver issue or a faulty unit.  We've tried the standard Iris driver and the beta drivermand the BIOS is 0036.

       

      Any suggestions? I've only seen one report like this on a message board, so am wondering is this a faulty unit?

       

      Feedback is appreciated as the machine is completely unusable.