3 Replies Latest reply on Mar 15, 2016 5:32 PM by EstebanC_Intel

    Missing igd10umd32.dll

    Jentian

      I asked this question a couple of months ago, but never really got an answer. I'm missing the igd10umd32.dll driver or it's corrupt. How do I download/repair it? I've got Windows 10 OS. Here's some more information about my system if it's needed: Intel Graphics.PNG

        • 1. Re: Missing igd10umd32.dll
          EstebanC_Intel

          Hello, Jentian:

           

          Thank you for contacting the Intel Communities.

           

          I would like to inform you that Windows 10* is not supported for Intel® HD Graphics 3000, meaning that drivers are not available to be downloaded from our site.

           

          Here you can find the list of supported operating systems by HD Graphics technology: Supported Operating Systems for Intel® Graphics Products

           

          The drivers to be used in your system would be the default drivers from Windows 10* installing all current Windows updates, or the ones provided by your OEM if available.

           

          If you require any further information, feel free to contact us back.

           

          Regards,

          Esteban C

          • 2. Re: Missing igd10umd32.dll
            Jentian
            Hi, Esteban,

             

             

            Thanks for the information, but I am wondering if there is anything I can do to solve this ongoing problem. According to information I found at Microsoft (https://support.microsoft.com/en-us/kb/2983468), Intel can only solve this problem. Is there an alternative somewhere? As you probably know, after a person has Windows 10 for more than 30 days, you can't get rid of this OS. My business is being significantly affected by not having this driver available because Microsoft Word constantly crashes without it.

             

            Please also explain what OEM means. I'm not familiar with that acronym.

             

            Thank you.

             

            Sincerely,

            Jentian

            • 3. Re: Missing igd10umd32.dll
              EstebanC_Intel

              Hello, Jentian:

               

              Thank you for your answer.

               

              I regret to inform you that the Intel® HD Graphics 3000 is not supported for Windows 10*.

               

              The way to get drivers for this would be to go with the defeautl drivers from Windows 10*.

               

              You can get them after uninstalling the current graphics driver in your system (from device manager, under display adapters).

               

              Also, please make sure you have all the Windows updates installed in your computer.

               

              By OEM I mean Original Equipment Manufacturer, which would be computers that were integrated by a manufacturer (Dell, Lenovo, HP, etc).

               

              Regards,

              Esteban C