I would like to replicate this issue, I need additional information about your graphics issue. Please fill out the following form that will provide more details and step by step information about this problem:
Answers (N/A if not applicable)
Provide a detailed description of the issue
Does it fail every single time, or only sometimes?
If you can offer a % rate please do.
Yes, every time. Sometimes it takes a few seconds, sometime a minute.
Brand and Model of the system.
Microsoft Surface Pro 4
Hybrid or switchable graphics system?
ie Does it have AMD or NV graphics too?
Make and model of any Displays that are used to see the issue (see note2 below).
LFP = Local Flat Panel (Laptop panel)
EFP = External Flat Panel (Monitor you plug in)
How much memory [RAM] in the system (see note2 below).
Provide any other hardware needed to replicate the issue.
ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc
Hardware Stepping (see note1 below).
Operating System version (see note2 below).
Microsoft Windows 10 Pro (10.0.10586 Build 10586)
VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.
I cannot find this info in both the HD graphics control panel or the System support utility.
Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).
SW or Apps version used to replicate the issue.
Adobe Illustrator CC 2015.0.0 (v19.0.0 (64-Bit)
Single display, clone, or extended (see note2 below).
Display resolution & refresh rate setting of each display (see note2 below).
AC or DC mode, i.e. is power cable plugged in or not?
How to repro
Please provide steps to replicate the issue. These steps are very crucial to finding the root cause and fix.
A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.
- Boot computer
- Start Adobe Illustrator
- Open a file
- Zoom in and out
- Watch the BSOD
Video added :
- I start Illustrator by clicking the .AI file on the desktop.
- I start illustrator with GPU acceleration OFF
- I enable GPU acceleration
- After some zooming and scrolling > Crash
- Boot computer
Good news! The newest beta driver update (22.214.171.12404) seems to have solved all problems. Drop-shadows are now displayed correctly and a cannot reproduce the BSOD anymore. On top of that i notice a increase in performance both in illustrator and other desktop apps in general.
This week i'll switch to the Surface Pro for my design and see how it holds up. If i notice any other graphics related issues i will let you know.
With kind regards,
126.96.36.19904 is my best friend. However our.. "friends" at Microsoft rolled out a new display driver today that installed automatically. After the reboot the BSOD's were back again. Luckily rolling back to 4404 was easy.
Sadly there seems no way to completely block the automatic update/ installation of display drivers via Windows Update. You can only choose a delayed installation at the next reboot.
Ah well... at least there's an easy workaround until Microsoft rolls-out their own version of the 4404 drivers.