5 Replies Latest reply on Mar 14, 2016 2:03 PM by EstebanC_Intel

    Unable to upgrade Compute Stick to Windows 10

    SDTJ

      I have the BIOS up to date as well (Running latest BIOS - FCBYT10H.86A.0031) , and Windows Update -> 10 fails 86% of the way on upgrading, and when I use the .iSO to upgrade, it wants a product key.

       

      I have 21GB free on this compute stick (I did a factory wipe back to 8.1 with Bing)

      Untitled picture.png

       

      I checked the activation, and it shows activated.

      Untitled picture Activation.png

       

      It also takes about 2 hours for these upgrade to run, seems kinda slow for a solid state device.

      Untitled picture drive space.png

        • 1. Re: Unable to upgrade Compute Stick to Windows 10
          EstebanC_Intel

          Hello, SDTJ:

           

          Thank you for contacting the Intel Communities.

           

          I would like to recommend you to follow the instructions in here, the product key requested scenario is noted in "Troubleshooting" section in that article.

          Windows® 10 Upgrade Instructions

           

          This article has all the requirements and instructions to perform the upgrade to Windows 10*.

           

          If you require any further information or support, feel free to contact us back.

           

          Regards,

          Esteban C

          • 2. Re: Unable to upgrade Compute Stick to Windows 10
            SDTJ

            Thank you Esteban for the feedback.  I have indeed followed these instructions.  I have attempted to install from Windows 8.1 using the built in Windows Update feature.  I even went so far as to delete all my data and applications, and ask Windows 8.1 to do a "Remove Everything and reinstall Windows".  Even from this "base" install of Windows 8.1, the built in Windows Update option (Using the little Windows Logo in the system tray), results in a 'hung' install and an error in windows update.

            20160308_190253796_iOS - compute stick hanging on install of Windows 10.jpg

            I end up with a "C1900101-4000D" error in Windows Update.

             

            All of the instructions (Links below) state that if you see the 8.1->10 Windows update error, revert to downloading the .ISO.  But then I get stuck at the product key screen.

            http://www.intel.com/content/www/us/en/support/boards-and-kits/intel-compute-stick/000016164.html?wapkw=intel+compute+stick+stck1a32wfc+failed+upgrade+to+windows+10

            https://communities.intel.com/docs/DOC-25142

             

            I have followed the instructions to download the .iSO 3 seperate times.  I have attempted several online documents on how to 'reset' Windows Update after failed Windows 10 updates with no avail.  Which is why I'm now at the point where I have ask Windows 8.1 to do a clean refresh, and again attempting to upgrade to Windows 10.  I will use Windows Update first (again), and then try booting into Windows 8.1, double clicking the .ISO file and initiating the install from the .ISO.  Which I am 99% sure will again ask me for a product key, even though my 8.1 install it is running on is Activated.

             

            Are there any other instructions?

            • 3. Re: Unable to upgrade Compute Stick to Windows 10
              EstebanC_Intel

              Hello, SDTJ:

               

              Thank you for your detailed explanation of this scenario.

               

              The product key is going to be recognized by the system when using the recovery partitions of the factory-installed Windows 8.1*.

               

              If a clean installation is done, you would loose that recovery partition as well as the key.

               

              If you indeed followed the steps in the instructions previously provided, the next step would be RMA, here you can start this process: Contact Support

               

              If you have any additional questions or inquiries, do not hesitate to contact the Intel Communities again.

               

              Regards,

              Esteban C

              • 4. Re: Unable to upgrade Compute Stick to Windows 10
                SDTJ

                After NUMEROUS attempts to install Windows 10 on this device, I have finally determined and able to document how to do it.

                 

                1. Reset to Factory Settings your Windows 8.1 Installation

                     Remove and reinstall Windows - reset factory settings.PNG

                2. Reboot apply 79+ Windows 8.1 patches (prior to Windows 10) - This can take 2-3 hours

                3. Click the Windows 10 Upgrade logo in system tray.

                4. Allow Windows Update to apply the Windows 10 upgrade - This can take 2-3 hours as well

                 

                You are now able to login to Windows 10 Intel Compute Stick

                • 5. Re: Unable to upgrade Compute Stick to Windows 10
                  EstebanC_Intel

                  Hello, SDTJ:

                   

                  Thank you for providing us with the solution you encountered with for this scenario.

                   

                  If any additional questions or concerns are required, do not hesitate to contact the Intel Communities back.

                   

                  Regards,

                  Esteban C