2 Replies Latest reply on Mar 16, 2016 2:02 PM by ivanu_intel

    Intel 530 hd graphics custom resolution exceeds the maximum capacity

    wgtx

      Hello,

       

      I have an MSI apache GE62 QC with an external monitor BenQ XL2411. Im trying to run resolution at 1920x1080 - 144hz and i m getting this error " graphic custom resolution exceeds the mexmium capacity".

      The cables that i currently use is http://www.icidu.com/media/productdownloads/V-707479/images/V-707479%20Display%20Port%20Adapter%20DP%20F%20Mini%20DP%20M… and

      http://g-ecx.images-amazon.com/images/G/01/aplusautomation/vendorimages/11417086-50f6-414c-b08a-5dd9e7ce0038._CB34442423…  .

      Note that all my drivers are up to date. My general information regarding the screen resolution support are:

       

       

      Intel(R) HD Graphics 530

       

       

       

       

       

       

       

       

      Report Date: Monday, March 7, 2016

      Report Time [hh:mm:ss]: 3:32:16 PM

      Driver Version: 20.19.15.4300

      Operating System: Windows* 10 Home(10.0.10240)

      Default Language: English (United Kingdom)

      Physical Memory: 16294 MB

      Vendor ID: 8086

      Device ID: 191B

      Device Revision: 06

      Graphics Output Protocol (GOP) Version: 9.0.1039

      Current Resolution: 1920 x 1080

       

       

       

       

       

       

       

       

      Processor: Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz

      Processor Speed: 2592 MHz

      Processor Graphics in Use: Intel(R) HD Graphics 530

      Shader Version: 5.1

      OpenGL* Version: 4.4

      OpenCL* Version: 2.0

       

       

       

       

      * Microsoft DirectX* *

      Runtime Version: 12.0

      Hardware-Supported Version: 12.0

       

       

       

       

       

       

       

       

      * Devices connected to the Graphics Accelerator *

       

       

       

       

      Active Displays: 1

      Inactive Displays: 1

       

       

       

       

       

       

       

       

      * Built-in Display *

       

       

       

       

      Display Type: Digital

      DDC2 Protocol: Supported

      Gamma: 2.2

      Connector Type: Embedded DisplayPort

      Device Type: Built-in Display

       

       

       

       

      Maximum Image Size

      Horizontal Size: 13.39 inches

      Vertical Size: 7.48 inches

       

       

       

       

      Supported Modes

      1920 x 1080 (60p Hz)

       

       

       

       

       

       

       

       

       

       

       

       

       

       

      * Digital Display *

       

       

       

       

      Display Type: Digital

      Serial Number: T9F00756SL0

      DDC2 Protocol: Supported

      Gamma: 2.2

      Connector Type: DisplayPort

      Device Type: Digital Display

       

       

       

       

      Maximum Image Size

      Horizontal Size: 20.87 inches

      Vertical Size: 11.81 inches

       

       

       

       

      Supported Modes

      640 x 480 (60p Hz)

      640 x 480 (75p Hz)

      640 x 480 (120p Hz)

      720 x 400 (70p Hz)

      800 x 600 (60p Hz)

      800 x 600 (75p Hz)

      800 x 600 (120p Hz)

      832 x 624 (75p Hz)

      1024 x 768 (60p Hz)

      1024 x 768 (75p Hz)

      1024 x 768 (120p Hz)

      1152 x 870 (75p Hz)

      1280 x 1024 (60p Hz)

      1280 x 1024 (120p Hz)

      1280 x 1024 (75p Hz)

      1440 x 900 (120p Hz)

      1920 x 1080 (120p Hz)

      1920 x 1080 (100p Hz)

      1920 x 1080 (60p Hz)

      1920 x 1080 (144p Hz)

       

       

       

       

       

       

      Power Management Support

      Active Off Mode: Supported

       

       

       

       

      Raw EDID:

      00 FF FF FF FF FF FF 00 09 D1 31 7F 45 54 00 00

      26 19 01 03 80 35 1E 78 2E 9D E1 A6 54 54 9F 26

      0D 50 54 A5 6B 80 D1 C0 45 7C 61 7C 81 80 81 BC

      95 3C 31 7C 01 01 02 3A 80 18 71 38 2D 40 58 2C

      45 00 13 2A 21 00 00 1E 00 00 00 FF 00 54 39 46

      30 30 37 35 36 53 4C 30 0A 20 00 00 00 FD 00 38

      90 1E A0 21 00 0A 20 20 20 20 20 20 00 00 00 FC

      00 42 65 6E 51 20 58 4C 32 34 31 31 5A 0A 01 AB

       

       

      02 01 04 00 FE 5B 80 A0 70 38 35 40 30 20 35 00

      13 2A 21 00 00 1A 86 6F 80 A0 70 38 40 40 30 20

      35 00 13 2A 21 00 00 1A FC 7E 80 88 70 38 12 40

      18 20 35 00 13 2A 21 00 00 1E 00 00 00 00 00 00

      00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

      00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

      00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

      00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 C7

       

       

       

       

       

       

      * Other names and brands are the property of their respective owners.

       

      could you please tell me how to fix it?

      thanks in advance