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Hello,
I have an MSI apache GE62 QC with an external monitor BenQ XL2411. Im trying to run resolution at 1920x1080 - 144hz and i m getting this error " graphic custom resolution exceeds the mexmium capacity".
The cables that i currently use is http://www.icidu.com/media/productdownloads/V-707479/images/V-707479%20Display%20Port%20Adapter%20DP%20F%20Mini%20DP%20M%20F2.jpg http://www.icidu.com/media/productdownloads/V-707479/images/V-707479%20Display%20Port%20Adapter%20DP%20F%20Mini%20DP%20M… and
http://g-ecx.images-amazon.com/images/G/01/aplusautomation/vendorimages/11417086-50f6-414c-b08a-5dd9e7ce0038._CB344424234__SR285,285_.jpg http://g-ecx.images-amazon.com/images/G/01/aplusautomation/vendorimages/11417086-50f6-414c-b08a-5dd9e7ce0038._CB34442423… .
Note that all my drivers are up to date. My general information regarding the screen resolution support are:
Intel(R) HD Graphics 530
Report Date: Monday, March 7, 2016
Report Time [hh:mm:ss]: 3:32:16 PM
Driver Version: 20.19.15.4300
Operating System: Windows* 10 Home(10.0.10240)
Default Language: English (United Kingdom)
Physical Memory: 16294 MB
Vendor ID: 8086
Device ID: 191B
Device Revision: 06
Graphics Output Protocol (GOP) Version: 9.0.1039
Current Resolution: 1920 x 1080
Processor: Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz
Processor Speed: 2592 MHz
Processor Graphics in Use: Intel(R) HD Graphics 530
Shader Version: 5.1
OpenGL* Version: 4.4
OpenCL* Version: 2.0
* Microsoft DirectX* *
Runtime Version: 12.0
Hardware-Supported Version: 12.0
* Devices connected to the Graphics Accelerator *
Active Displays: 1
Inactive Displays: 1
* Built-in Display *
Display Type: Digital
DDC2 Protocol: Supported
Gamma: 2.2
Connector Type: Embedded DisplayPort
Device Type: Built-in Display
Maximum Image Size
Horizontal Size: 13.39 inches
Vertical Size: 7.48 inches
Supported Modes
1920 x 1080 (60p Hz)
* Digital Display *
Display Type: Digital
Serial Number: T9F00756SL0
DDC2 Protocol: Supported
Gamma: 2.2
Connector Type: DisplayPort
Device Type: Digital Display
Maximum Image Size
Horizontal Size: 20.87 inches
Vertical Size: 11.81 inches
Supported Modes
640 x 480 (60p Hz)
640 x 480 (75p Hz)
640 x 480 (120p Hz)
720 x 400 (70p Hz)
800 x 600 (60p Hz)
800 x 600 (75p Hz)
800 x 600 (120p Hz)
832 x 624 (75p Hz)
1024 x 768 (60p Hz)
1024 x 768 (75p Hz)
1024 x 768 (120p Hz)
1152 x 870 (75p Hz)
1280 x 1024 (60p Hz)
1280 x 1024 (120p Hz)
1280 x 1024 (75p Hz)
1440 x 900 (120p Hz)
1920 x 1080 (120p Hz)
1920 x 1080 (100p Hz)
1920 x 1080 (60p Hz)
1920 x 1080 (144p Hz)
Power Management Support
Active Off Mode: Supported
Raw EDID:
00 FF FF FF FF FF FF 00 09 D1 31 7F 45 54 00 00
26 19 01 03 80 35 1E 78 2E 9D E1 A6 54 54 9F 26
0D 50 54 A5 6B 80 D1 C0 45 7C 61 7C 81 80 81 BC
95 3C 31 7C 01 01 02 3A 80 18 71 38 2D 40 58 2C
45 00 13 2A 21 00 00 1E 00 00 00 FF 00 54 39 46
30 30 37 35 36 53 4C 30 0A 20 00 00 00 FD 00 38
90 1E A0 21 00 0A 20 20 20 20 20 20 00 00 00 FC
00 42 65 6E 51 20 58 4C 32 34 31 31 5A 0A 01 AB
02 01 04 00 FE 5B 80 A0 70 38 35 40 30 20 35 00
13 2A 21 00 00 1A 86 6F 80 A0 70 38 40 40 30 20
35 00 13 2A 21 00 00 1A FC 7E 80 88 70 38 12 40
18 20 35 00 13 2A 21 00 00 1E 00 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 C7
* Other names and brands are the property of their respective owners.
could you please tell me how to fix it?
thanks in advance
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Hello wgtx,
Thank you for joining the Intel communities.
Please try to use straight connection instead of any adapters or converters.
The graphics controller in your computer supports higher resolutions than the one you are trying to achieve, but this depends on the monitor supported resolutions and the limitations set by the computer manufacturer.
You can try the latest Beta driver, you can download it here:
https://downloadcenter.intel.com/download/25749/Intel-Beta-Graphics-Driver-for-Windows-7-8-1-10-15-40-?product=88345 Download Intel® Beta Graphics Driver for Windows® 7/8.1/10* [15.40]
It is also important to mention that we as Intel® provide the hardware to the computer manufacturers and they will design and create their systems with their specifications meaning that they can also set limitations such as the supported resolutions.
Best wishes,
Ivan
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Hi,
I'm just following on this thread to ask you if the recommendations provided solved your problem or if you need further assistance?
Thanks,
Ivan
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