Thanks for your reply - I've looked through all the posts on the matter and can only see issues where people have updated and then got the error. The damage could have been done already.
I should have been more specific - have any NEW units that have only run 036 encountered the error?
I'm hanging on to this post a few days ago being accurate: Re: NUC6i5SYH and WHEA
Intel is really interested to solve the peak of threads related to this issue. We did several tests in our lab without any issue.
If you can; please format a USB 2.0 drive to FAT32 and paste the file name SY0036.BIO
It is necessary to update the BIOS using the recovery option. Remove the BIOS jumper (yellow plastic), plug the USB drive, wire keyboard, high speed HDMI 1.4b cable or miniDisplayPort without adapters and turn the NUC on. The NUC will display the option to update the BIOS. It usually takes around 3 or 5 minutes.
The latest Chipset, ME 11, Bluetooth, Audio, LAN
Intel® Beta Graphics Driver for Windows® 7/8.1/10*
Wireless Software: DRIVERS ONLY: Wireless_18.33.0_Driver32_Win10.exe and Wireless_18.33.0_Driver64_Win10.exe
Please let me know how it goes.
My current NUC is now completely dead. No output signal at all regardless of whether I remove the jumper or not.
I am swapping the NUC in person on Sunday. Before I even attempt to run windows on the new NUC I will update to 036.
Once updated I'll load windows and monitor temps.
I'll keep you updated. The problem is that if this next one breaks I'll be in Bermuda with no real way of returning it without paying a load of shipping and customs duty in order to get a new one. Doesn't really seem fair given the situation. Fingers crossed.
Hi Allan Fitzsimmons et al,
Thank you all for your patience and understanding regarding the WHEA error. We are in the process of getting some units back for failure analysis. We really appreciate the willingness to cooperate and a special thanks to those customers that have provided us with failing units. Be assured we will keep the community updated on any progress we make.
Hi all, just want to let you know, we’re compiling a FAQ for the NUC6i3SYK/H and NUC6i5SYK/H NUCs. It will be a continually evolving list based on what we learn, and can be found here: https://communities.intel.com/docs/DOC-110236
We are starting to get units in for failure analysis and we will have an update as soon as possible. Thanks again for your patience.
I had updated to 0036 at the first day at March 8, but I still got the WHEA problem yesterday.
I was playing some audio file, and suddenly it hang. After reboot I got the WHEA loop.
Sometimes the Windows would let me get into the safe mode, but when I rebooted into the normal mode, it just continued the WHEA loop.
I tried to remove the hard disk and boot from a USB stick, to remove one of the two memory stick, to load BIOS defaults, none of these helped.
By the way, my memory sticks are HyperX Impact DDR4 2133 8G x2.
Looks like my new replacement NUC will be staying in its box a little longer until intel comment officially on the matter. Like others have said - I don't think this is a ram compatibility issue. When my first NUC bricked due to whea, I swapped out all the exact parts and put them in to the replacement NUC and booted into my old windows install. It booted up just fine and right into windows without the whea error.
Therefore whatever is causing the whea error is on the motherboard in the NUC. I think the overheating and damaging a component on the motherboard theories are the correct ones.
I only booted and used the new machine for a few minutes. It's remaining boxed until we have further updates.
This message was posted on behalf of Intel Corporation
Thank you for your update.
It is recommended to improve NUC performance with latest version 0036 and change the Round Trip Latency Optimization option in the BIOS.
More details on the link below: