7 Replies Latest reply on Mar 18, 2016 5:16 AM by geoffc1960

    Adobe Lightroom Crashes with ntdll.dll error suspect graphics card

    geoffc1960

      Have an Acer Aspire XC-705 desktop pc, 16GB ram, Intel HD4600 graphics running Windows 10 64bit and have been getting error ntdll.dll when using Lightroom 2015.4 - the program had been working without hitches for almost two months - the problem usually manifests itself when the local adjustment brush for black point is used.

       

      The program last updated the end of January, have tried re-installing windows and Lightroom, carried out sfc/scannow, memtest86(not a single error) etc.

       

      Contacted Adobe online support who suggested various things (turn off graphics acceleration, rename Lightroom folder, try another catalogue, reset preferences - none of which worked.


      It has been suggested to me that it may be the graphics card/driver - I have checked for updates and can't find any although maybe I'm looking in the wrong place!  I installed and ran the Intel Driver Update utility but that seemed to suggest and older driver.


      The version currently installed is 20.19.15.4331

       

      Wondering if there is anything else we can try.

       

      Thank you