the detailed information of the error is below. One day the DVI output stopped for minutes then it worked again. Some days (1 week) after it completely stopped working. The display connected and the cables are working.
I realized that if I re-install the intel graphic drivers the DVI output works again for a while (but just if I don't reboot!) . DVI is also not working while booting or in the BIOS.
Thanks a lot for your help!
Answers (N/A if not applicable)
Provide a detailed description of the issue
The DVI output stopped working. After that, I tried to uninstall and install the Graphics driver (Intel_VGA_Win7-8-8-1_V1018103920). After install it, the DVI output works for a while (30 mins maybe) and then it stops again. I have to restart, re-install the driver and then it works again. While the computer is booting or in the BIOS just the VGA output is working.
Does it fail every single time, or only sometimes?
Like two weeks ago the DVI stopped working but just for minutes. Right now the DVI output is not working for the 100% times that I start the computer.
Brand and Model of the system.
Motherboard ASUS H97M-E with Interl Graphics integrated
Hybrid or switchable graphics system?
Make and model of any Displays that are used to see the issue (see note2 below).
using 2 displays:
EFP: Benq GL2450
How much memory [RAM] in the system (see note2 below).
Provide any other hardware needed to replicate the issue.
It is always with the DVI output. No problem with anything else
Hardware Stepping (see note1 below).
Operating System version (see note2 below).
Windows 7 Ultimate (6.1 7600 Build 7600)
VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.
American Megatrends Inc. 2602 15/12/07
Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).
Intel : 10.18.10.3920
SW or Apps version used to replicate the issue.
Single display, clone, or extended (see note2 below).
Display resolution & refresh rate setting of each display (see note2 below).
AC or DC mode, i.e. is power cable plugged in or not?
Power cable is plugged
How to repro
Please provide steps to replicate the issue. These steps are very crucial to finding the root cause and fix.