7 Replies Latest reply on Jun 12, 2016 2:04 PM by gagew0812 Branched from an earlier discussion. Branched to a new discussion.

    Intel HD Graphics 530 driver causing screen flickering

    ds1111

      Category

      Questions

      Answers (N/A if not applicable)

      Description

      Provide a detailed description of the issue

      Monitor flickering under Windows 10 Pro

      Does it fail every single time, or only sometimes?
      If you can offer a % rate please do.

      Happens few times a day. Seems to happen less with 50Hz than with 60Hz.

      Hardware (HW)

      Brand and Model of the system.

      Custom. Asus Maximus VIII Gene

      Hybrid or switchable graphics system?
      ie Does it have AMD or NV graphics too?

      No graphics card at this moment. Just using 1 monitor (1080p) on HDMI and 1 monitor (4k) on DisplayPort (via DisplayPort miniDisplayPort cable)

      Make and model of any Displays that are used to see the issue (see note2 below).
      LFP
      = Local Flat Panel (Laptop panel)
      EFP = External Flat Panel (Monitor you plug in)

      1080p monitor: HP 2711x

      4k (4096x2160) monitor: LG 31MU97C-B

      How much memory [RAM] in the system (see note2 below).

      32GB

      Provide any other hardware needed to replicate the issue.
      ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

      Cable came with the LG monitor 31MU97C-B. It's a DP to miniDP cable.

      Hardware Stepping (see note1 below).

      2016-03-02_1636_Device_Manager_HD_530.png

      Software (SW)

      Operating System version (see note2 below).

      Windows 10 Pro

      VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

      1028.0

      Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

      20.19.15.4380

      SW or Apps version used to replicate the issue.

      Running a video on a browser (Edge) seems to cause the problem, but not specifically. It happens randomly: the screens goes totally blank for a few seconds and then is back.

      Configurations

      Single display, clone, or extended (see note2 below).

      Extended (LG 31MU97 4k monitor is the main monitor).

      Display resolution & refresh rate setting of each display (see note2 below).

      Monitor 1: 4096x2160 50Hz (but the problem happens with 59Hz and 60Hz also)

      Monitor 2: 1920x1080 60Hz

      AC or DC mode, i.e. is power cable plugged in or not?

      AC

      How to repro

      Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
      A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

      1. After computer boots, the screens goes black for few seconds and then returns. This happens few times during the day (maybe few times each hour I should say). Seems to be better in the first hour or so and then gets worse as the day goes by. Seems to happen more often at 60Hz refresh rate, but I'm not sure about this. I running at 50Hz at the moment.




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