Please make sure your Intel® Compute Stick and your phone are in the same wireless network, additionally, please check the performance of your wireless network, make sure everything is working fine.
A crowded network could affect the performance of this so I recommend you to test is in a different network if possible.
You could also uninstall and download again the application in your phone and in the Intel® Compute Stick.
There is an options of "Do not disturb" in the setting of the app in your Intel® Compute Stick, you could disable that to troubleshoot the issue.
Were you able to see a check mark in the autentication step of the process? That is needed.
I look forward to your outcome with this.
Thank you for your answer.
Please make sure you have the latest IOS installed in your device, as well as the latest version of the application.
I personally tested this with the same device and it worked fine.
Additionally, I removed all clicked in the forgot devices button and then looked for the Intel® Compute Stick again, set the device and I was able to see the cursor on the screen.
Intel® Compute Stick: STCK1A32WFC
Windows 10* (Build 10586)
All windows updates installed
Intel® Remote Keyboard Host App version: 1.7 (latest)
Please do check that you have the closest scenario and test your system.
If you require any further information and support, feel free to contact us back.
Thank you for contacting the Intel Communities.
I would like to know, have you performed the troubleshooting provided above?
1. Delete and reinstall the application in both ends (Intel® Compute Stick and device used to control).
2. Please make sure both devices are connected to the same WiFi network.
3. There is an options of "Do not disturb" in the setting of the app in your Intel® Compute Stick, you could disable that to troubleshoot the issue.
If you require any further information or support, do not hesitate to contact us back.