7 Replies Latest reply on Apr 4, 2016 10:54 AM by EstebanC_Intel

    Remote Keyboard Not Working

    InfoSysLib

      Hi Again: I can't get the Remote Keyboard to work at all with my iPhone 6S. It paired to my Compute Stick but I can't type or control the touch pad. It's like it's not paired at all. I wish I had more info to provide but alas I do not... Any ideas would be very much appreciated. Thanks!

        • 1. Re: Remote Keyboard Not Working
          EstebanC_Intel

          Hello, InfoSysLib:

           

          Please make sure your Intel® Compute Stick and your phone are in the same wireless network, additionally, please check the performance of your wireless network, make sure everything is working fine.

           

          A crowded network could affect the performance of this so I recommend you to test is in a different network if possible.

           

          You could also uninstall and download again the application in your phone and in the Intel® Compute Stick.

           

          There is an options of "Do not disturb" in the setting of the app in your Intel® Compute Stick, you could disable that to troubleshoot the issue.

           

          Were you able to see a check mark in the autentication step of the process? That is needed.

           

          I look forward to your outcome with this.

           

          Regards,

          Esteban C

          • 2. Re: Remote Keyboard Not Working
            InfoSysLib

            I deleted the app on both ends and reinstalled. i have control now, however, there is no visible cursor so I have no idea where I am on the screen. o_O

            • 3. Re: Remote Keyboard Not Working
              EstebanC_Intel

              Hello, InfoSysLib:

               

              Thank you for your answer.

               

              Please make sure you have the latest IOS installed in your device, as well as the latest version of the application.

               

              I personally tested this with the same device and it worked fine.

               

              Additionally, I removed all clicked in the forgot devices button and then looked for the Intel® Compute Stick again, set the device and I was able to see the cursor on the screen.

               

              Hardware/Software used:

               

              Intel® Compute Stick: STCK1A32WFC

              Windows 10* (Build 10586)

              All windows updates installed

              Intel® Remote Keyboard Host App version: 1.7 (latest)

               

              Please do check that you have the closest scenario and test your system.

               

              If you require any further information and support, feel free to contact us back.

               

              Regards,

              Esteban C

              • 4. Re: Remote Keyboard Not Working
                InfoSysLib

                When I turned it on today it worked fine! I guess reinstalling the apps did do the trick...

                • 5. Re: Remote Keyboard Not Working
                  EstebanC_Intel

                  Hello, InfoSysLib:

                   

                  Thank you for providing us with the outcome on this.

                   

                  If your require any further information or support, feel free to contact us back.

                   

                  Regards,

                  Esteban C

                  • 6. Re: Remote Keyboard Not Working
                    joseantoniofdez

                    Hi.

                       I have this problem too.

                       I have on Ipad and Stick Computer.

                    Thanks.

                    • 7. Re: Remote Keyboard Not Working
                      EstebanC_Intel

                      Hello, joseantoniofdez:

                       

                      Thank you for contacting the Intel Communities.

                       

                      I would like to know, have you performed the troubleshooting provided above?

                       

                      1. Delete and reinstall the application in both ends (Intel® Compute Stick and device used to control).

                      2. Please make sure both devices are connected to the same WiFi network.

                      3. There is an options of "Do not disturb" in the setting of the app in your Intel® Compute Stick, you could disable that to troubleshoot the issue.

                       

                      If you require any further information or support, do not hesitate to contact us back.

                       

                      Regards,

                      Esteban C