Thank you for contacting the Intel Communities.
Please test your system with the following steps:
1. Uninstall the driver and select "Delete the driver software for this device"
2. Install all Windows updates that could be available for your system.
3. Please make sure you have all other drivers are installed and up to date.
4. After checking steps above, test your system with the default drivers from Windows 10* (installed after uninstalling the current drivers).
*The drivers provided by your OEM or the Motherboard's manufacturer.
*The generic drivers from Intel.
Generic drivers from Intel:Download Intel® Graphics Driver for Windows® 10 [15.40][4th Gen] 64-bit
I look forward to your outcome with this.
Hi Estaban. Thank you for your reply. Appreciate your help!
I did this before I heard back from you:
Yes, i uninstalled the driver and restarted the laptop and windows reinstalled a driver. Then windows update found another driver and I initially tried to stop it from being updated by trying to hide it but that didn't work and i decided to let windows install it.
I noticed that the version it installed was different than what i originally had (what I originally uninstalled).. it seems to be a more recent version (which i thought strange since my HP software update did not alert me to its existence).
Anyway, so far all day everything is good. I'm going to wait a few days before I consider it solved but so far looking good.
Good to hear that the default driver from Windows stopped the issue.
If you encounter with the issue again, please provide us with the information requested in the link below.