7 Replies Latest reply on Aug 3, 2016 9:03 AM by jwurm12

    Intel Configurator Error - Exit code 75

    jwurm12

      About a year ago, we let our certificate lapse on our server without renewing it. We found that we would have to replace it at that point. Since replacing it, we have been getting this error, but everything we have tried has failed to resolve the issue. Any help would be greatly appreciated.

       

       

      Intel(R) SCS (Configurator)-

      ***********

       

       

      Exit with code 75.

      Details: Failed to complete remote configuration of this Intel(R) AMT device. Initial connection to the Intel(R) AMT device failed.  (0xc00007d2). Failed while calling  WS-Management call  GetAmtVersion (CIM_SoftwareIdentity.Get). Intel(R) AMT connection error  0xc000521c: A TCP error occurred. Make sure that the destination settings are correct and that a network connection exists to the target.  (0xc000521c). The RCS failed to process the request.

        • 1. Re: Intel Configurator Error - Exit code 75
          jwurm12

          Here is the cert, hopefully it will give a little more info. I am a novice at best with certs.

           

          cert1.PNG

          • 2. Re: Intel Configurator Error - Exit code 75
            jwurm12

            Here is the error from the output of the install.

             

            Exit with code 75. Details: Failed to complete remote configuration of this Intel(R) AMT device. An SSL error occurred. Verify the username and password, and the PSK or certificate settings, where applicable.  (0xc000521f). Failed while calling  WS-Management call  GetAmtVersion (CIM_SoftwareIdentity.Get). Intel(R) AMT connection error  0xc000521c: A TCP error occurred. Make sure that the destination settings are correct and that a network connection exists to the target.  (0xc000521c). Valid certificate for PKI configuration not found.  (0xc00007e5). The RCS failed to process the request.

            • 3. Re: Intel Configurator Error - Exit code 75
              jwurm12

              I think we have found the issue. The GeoTrust certificate does not seem to be compatible according to this:

               

              Intel(R) AMT SDK Implementation and Reference Guide

               

              We are getting a new cert with a root that is compatible according to that site and I will post the update.

              • 4. Re: Intel Configurator Error - Exit code 75
                jwurm12

                Got the new cert from GoDaddy. Still not working.

                 

                Someone please help, 3 months and not a single reply. It seems we are getting a new error though:

                 

                Exit with code 75.

                Details: Failed to complete remote configuration of this Intel(R) AMT device. A

                TCP error occurred. Make sure that the destination settings are correct and that

                a network connection exists to the target. (0xc000521c). The caller is unautho

                rized. (0xc000521d). Valid password for the default admin user not found. Verif

                y the password. (0xc00007e4). The RCS failed to process the request.

                • 5. Re: Intel Configurator Error - Exit code 75
                  asilverman

                  Hi jwurm12,

                   

                  I assume that you are referencing your provisioning certificate to be the one that expired, is this correct?

                   

                  I will try to help you out to the best of my abilities, I do recommend you to open a biz-support ticket for your issue so that a customer support rep can take this case and help you bring the issue to a resolution. Please enter your ticket here: https://bizsupport.intel.com

                   

                  I will assume that you configured your platforms with TLS/SSL, have you tried accessing your platform web interface? https://machinename:16993 ? Please try to do this and report back what are the results.

                   

                  From the last error code that you posted it seems like the RCS was unable to find the mebx password and that is the reason for the reconfiguration failure, if you know your mebx password you may want to manually unconfigure the platform and only then attempt a reconfiguration.

                   

                  Again, your best bet is to open a support ticket since this web forum is not actively monitored by Intel employees

                  • 6. Re: Intel Configurator Error - Exit code 75
                    jwurm12

                    I still need help with this. I've tried submitting a ticket on Bizsupport and now I can't even log back in to that site, it just loops me around asking me to create an account.

                     

                    Please for the love of god, someone help me. We need this technology to work in our environment.

                    • 7. Re: Intel Configurator Error - Exit code 75
                      jwurm12

                      This problem is finally solved. Our AMT setup on the client machine did not have the "Activate Network Access" completed. Once we activated the network access in the AMT setup on the board, we were able to run the configurator and everything worked.

                       

                      Bonus points to whoever can figure this out for:

                       

                      How can I "Activate Network Access" on all the machines in our network that don't have this done remotely. Booting each machine in to the AMT setup in person is not an option.