3 Replies Latest reply on Feb 29, 2016 2:11 PM by EstebanC_Intel

    Latest Intel HD 4600 driver caused Hitman Blood Money crash when choosing Render Options

    UnluckyGod

      Hi. Today, I update Intel HD 4600 driver from 4281 to 4300. I noticed that if I try to open Render Options in Hitman Blood Money, the game will freeze. But this problem never happened in 4281 driver.

        • 1. Re: Latest Intel HD 4600 driver caused Hitman Blood Money crash when choosing Render Options
          EstebanC_Intel

          Hello, UnluckyGod:

           

          Thank you for your feedback regarding this driver and the game.

           

          I would like to know, are you facing additional issues, while gaming or normal use in your OS, graphics related?

           

          For further information on my side, please fill out the chart in the following website, Default level information for reporting Graphics issues this is to better understand the issue you are encountering with.

           

          Regards,

          Esteban C

          • 2. Re: Latest Intel HD 4600 driver caused Hitman Blood Money crash when choosing Render Options
            UnluckyGod

            I updated to beta and the problem no longer exist.

            Category

            Questions

            Answers (N/A if not applicable)

            Description

            Provide a detailed description of the issue

            Hitman: Blood Money crashes if I go to Render Options

            Does it fail every single time, or only sometimes?
            If you can offer a % rate please do.

            Every single time

            Hardware (HW)

            Brand and Model of the system.

            Dell Optiplex 3020MT

            Hybrid or switchable graphics system?
            ie Does it have AMD or NV graphics too?

            No

            Make and model of any Displays that are used to see the issue (see note2 below).
            LFP
            = Local Flat Panel (Laptop panel)
            EFP = External Flat Panel (Monitor you plug in)

            EPP

            How much memory [RAM] in the system (see note2 below).

            4GB

            Provide any other hardware needed to replicate the issue.
            ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

             

            Hardware Stepping (see note1 below).

            *Can't provide because I upgraded to beta version

            Software (SW)

            Operating System version (see note2 below).

            Windows 10

            VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

             

            Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

            15.40.10.64.4300

            SW or Apps version used to replicate the issue.

            Hitman: Blood Money

            Configurations

            Single display, clone, or extended (see note2 below).

            Single display

            Display resolution & refresh rate setting of each display (see note2 below).

            1600x900 at 60Hz

            AC or DC mode, i.e. is power cable plugged in or not?

             

            How to repro

            Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
            A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

            1. Open the game. Login or create a profile
            2. Go to settings
            3. Go to Render Settings
            • 3. Re: Latest Intel HD 4600 driver caused Hitman Blood Money crash when choosing Render Options
              EstebanC_Intel

              Hello, UnluckyGod:

               

              Thank you for the information provided.

               

              I am glad to know that the beta driver fixed your issue.

               

              If you require any further information or support, feel free to contact us back.

               

              Regards,

              Esteban C