THank you for contacting the Intel® Communities.
I would like to know if you have checked this with Nvidia, since that is the graphics unit that is not working properly, it would be preferred to contact them directly to get support.
Please make sure you are using the latest drivers for both Intel® and Nvidia graphics.
Additionally, there is one model for that device that doesn't have the Nvidia graphics card, double check that you have the model that has the card.
You can check this by pressing the windows key and "R", then type dxdiag.
Go to the display tab in the window prompted and check the devices available there.