5 Replies Latest reply on Feb 25, 2016 8:54 AM by ivanu_intel

    Screen goes blank and system freezes randomly on iris 540

    birinci

      I recently purchased a NUC6i5SYK and installed Windows 10 Pro 64bit. I updated to the latest drivers from Intel's website. However the screen randomly goes blank and everything freezes (including audio), which forces me to a hard-reset.

       

      • The blank screen is always a random color (I believe it's the color that the mouse cursor is pointing at the moment of freeze).
      • It usually doesn't take more than 10 min. to freeze, sometimes much shorter...
      • It doesn't happen when I run graphic intensive programs. It freezes even when I wait without doing anything on the desktop.
      • I also tried the latest beta release for the graphics driver but didn't help (i.e. 15.40.18.4380).
      • I tried connecting the display via HDMI and MDP - same result.

       

      The system info is already in the attached files I think, but I'll write down a summary. I'll appreciate if you can help...

       

      Device: NUC6i5SYK

      Display: LG 55UF695V

      Graphics Card: Intel Iris Graphics 540

      Graphics Driver: 15.40.18.4380 (was also happening with 15.40.14.4352)

      OS: Windows 10 Pro 64bit