11 Replies Latest reply on Sep 15, 2016 2:54 AM by ISRV

    P3700: Please contact your Intel representative about firmware update for this drive.

    h_o_l_g_e_r

      Hi,

       

      I have four Intel-SSD-DC-P3700-Series-1_6TB-12-Height-PCIe-3_0-20nm-MLC which my company purchased from HP in two Proliant DL380 Gen9 servers. If I run the tool isdct from Intel it prints out the following:

       

      isdct show -intelssd 0

      - IntelSSD CVFT5225005S1P6DGN -

      DeviceStatus: Healthy

      Firmware: 4IFDHPK2

      FirmwareUpdateAvailable: Please contact your Intel representative about firmware update for this drive.

      ModelNumber: MT1600KEXUV

      ProductFamily: Intel SSD DC P3700 Series

      SerialNumber: CVFT5225005S1P6DGN

      Index: 0

      DevicePath: /dev/nvme0n1

      Bootloader: 8B1B012E


      If I try to do an update it prints out the following:


      isdct load -intelssd 0

      WARNING! You have selected to update the drives firmware!

      Proceed with the update? (Y|N): y

      Updating firmware...

      Error: Please contact your Intel representative about firmware update for this drive.


      I contacted HP and my contact told me this:


           HPE does not provide any drivers, FW or utilities for the Intel workload accelerator cards.


      The question I have is what must I do to get the new Firmware for these cards?


      The operating system used is Redhat 7.2 with a kernel.org kernel 4.4.1.


      Many thanks in advance for any help resolving this issue.


      Regards,

      Holger