2 Replies Latest reply on Feb 15, 2016 5:14 PM by EstebanC_Intel

    Intel HD Graphics Driver Won't Update "Newer Version Already Installed"

    inteldriverbroken123

      First of all and foremost, it is like finding a needle in a haystack to get some support on this issue.

       

       

      Category

      Questions

      Answers (N/A if not applicable)

      Description

       

      I would like to begin by saying I have issues playing Star Wars Battlefront 3 (which I did not before 1 hour ago) playing on my system currently. Battlefront requested that my Intel Graphics driver be updated, so I took the liberty to download the Intel(R) Driver Update Utility to fix this issue. The update utility informs me that I need to update my Intel graphics which I attempt, and then I am presented with this ridiculous error telling me that this version I currently have 10.18.10.4226 is NEWER than 15.33.36.64.4226.


      Additionally, save me the talk about incompatibility because it's absolutely bogus, and I have been playing this game JUST FINE a week after it was out. This is Intel's problem, and I'm frustrated as IT.

      Does it fail every single time, or only sometimes?
      It fails 100% of the time. Completely screwed.

       

      Hardware (HW)

      HP Pavilion dv6t-7000

       

      Hybrid or switchable graphics system? Hybrid with NVIDIA GeForce 630M 1GB

       

      Make and model of any Displays that are used to see the issue (see note2 below).
      LFP
      = Local Flat Panel (Laptop panel)
      Generic PnP Monitor on Intel HD Graphics 4000

       

      12.0GB Dual-Channel DDR3 @ 798MHz (11-11-11-28)

       

      Nothing else.

       

      Hardware Stepping (see note1 below).

       

      Software (SW)

      Windows 7 Professional 64-bit SP1

       

      VBIOS (video BIOS) version already given

       

      Intel HD Graphics Driver 4000 10.18.10.4226

      GeForce Experience 361.75

       

      Star Wars Battlefront 3

       

      Configurations

      Single display

       

      Display resolution 1366 x 768 and 60p Hz

       

      AC

       

      How to repro

      Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
      A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

      1. Have 10.18.10.4226 installed on your computer.
      2. Try and update it to version 15.33.36.64.4226.
        HQEnVGN.pnghttp://i.imgur.com/HQEnVGN.png
      3. Download and install... Reboot the computer.
        http://i.imgur.com/J8d5HWN.png
      4. No success.
        http://i.imgur.com/1JPZKsb.png
      5. Battlefront 3 won't work any longer either!
      6. http://i.imgur.com/G1OLbYy.png
      7. The best part about this is I was playing battlefront happily 1 hour ago.
      8. Please help me. I have attached all the appropriate logs.

      ...

       

      Message was edited by: Battlefront Three Added logs.