2 Replies Latest reply on Feb 15, 2016 5:14 PM by EstebanC_Intel

    Intel HD Graphics Driver Won't Update "Newer Version Already Installed"


      First of all and foremost, it is like finding a needle in a haystack to get some support on this issue.





      Answers (N/A if not applicable)



      I would like to begin by saying I have issues playing Star Wars Battlefront 3 (which I did not before 1 hour ago) playing on my system currently. Battlefront requested that my Intel Graphics driver be updated, so I took the liberty to download the Intel(R) Driver Update Utility to fix this issue. The update utility informs me that I need to update my Intel graphics which I attempt, and then I am presented with this ridiculous error telling me that this version I currently have is NEWER than

      Additionally, save me the talk about incompatibility because it's absolutely bogus, and I have been playing this game JUST FINE a week after it was out. This is Intel's problem, and I'm frustrated as IT.

      Does it fail every single time, or only sometimes?
      It fails 100% of the time. Completely screwed.


      Hardware (HW)

      HP Pavilion dv6t-7000


      Hybrid or switchable graphics system? Hybrid with NVIDIA GeForce 630M 1GB


      Make and model of any Displays that are used to see the issue (see note2 below).
      = Local Flat Panel (Laptop panel)
      Generic PnP Monitor on Intel HD Graphics 4000


      12.0GB Dual-Channel DDR3 @ 798MHz (11-11-11-28)


      Nothing else.


      Hardware Stepping (see note1 below).


      Software (SW)

      Windows 7 Professional 64-bit SP1


      VBIOS (video BIOS) version already given


      Intel HD Graphics Driver 4000

      GeForce Experience 361.75


      Star Wars Battlefront 3



      Single display


      Display resolution 1366 x 768 and 60p Hz




      How to repro

      Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
      A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

      1. Have installed on your computer.
      2. Try and update it to version
      3. Download and install... Reboot the computer.
      4. No success.
      5. Battlefront 3 won't work any longer either!
      6. http://i.imgur.com/G1OLbYy.png
      7. The best part about this is I was playing battlefront happily 1 hour ago.
      8. Please help me. I have attached all the appropriate logs.



      Message was edited by: Battlefront Three Added logs.