2 Replies Latest reply on Feb 15, 2016 4:07 PM by Chathu

    Rapid Storage on Windows 10 can't update or uninstall.

    Chathu

      I have Asus X550L Windows 10 laptop. Previous it runs Windows 8.1 pro. After I updated to Windows 10 (using Windows Update), now I can't update or uninstall Intel Rapid Storage application. It gives following error. Although, still I can open Intel Rapid Storage Techonologyv13.2.4.1000 application from start menuas well as notification area.

       

      The setup program ended prematurely because of the following error:

      The installation source for this product is not available. Verify that the source exists and that you can access it.


      This is IntelRST-MIS log:- IntelRST_MSI.log - Pastebin.com


      This is it IntelRST log file.


      2016:02:13 07:29:50:995:   Dumping properties (25 total)

      2016:02:13 07:29:50:995:     IIF_MSILOGLEVEL=4096

      2016:02:13 07:29:50:996:     IIF_LOGFOLDER=C:\Users\Chathuranga\Intel\Logs

      2016:02:13 07:29:50:996:     IIF_SETUPVERSION=2.1.7.0

      2016:02:13 07:29:50:997:     IIF_PACKAGEVERSION=13.2.4.1000

      2016:02:13 07:29:50:997:     IIF_SETUPPATH=C:\ProgramData\Intel\Package Cache\{409CB30E-E457-4008-9B1A-ED1B9EA21140}

      2016:02:13 07:29:50:998:     IIF_CACHELOC=C:\ProgramData\Intel\Package Cache\{409CB30E-E457-4008-9B1A-ED1B9EA21140}

      2016:02:13 07:29:50:998:     IIF_OS=10.0

      2016:02:13 07:29:50:998:     IIF_DEBUG_REPORTEDVERSION=6.2

      2016:02:13 07:29:50:999:     IIF_OSSERVICEPACK=0

      2016:02:13 07:29:50:999:     IIF_IS64=1

      2016:02:13 07:29:51:000:     IIF_NET20=1

      2016:02:13 07:29:51:000:     IIF_NET30=1

      2016:02:13 07:29:51:000:     IIF_NET35=1

      2016:02:13 07:29:51:001:     IIF_NET40CLIENT=1

      2016:02:13 07:29:51:001:     IIF_NET40FULL=1

      2016:02:13 07:29:51:002:     IIF_INSTALLEDPACKAGEVERSION=13.2.4.1000

      2016:02:13 07:29:51:002:     IIF_INSTALLFOLDER=C:\Program Files\Intel\Intel(R) Rapid Storage Technology

      2016:02:13 07:29:51:003:     IIF_LANGCOUNTRY=en-GB

      2016:02:13 07:29:51:004:     IIF_BATTERYPOWER=100

      2016:02:13 07:29:51:004:     _INF_AHCI64_VERSION=13.2.4.1000

      2016:02:13 07:29:51:004:     IIF_SETUPMODE=UNINSTALL

      2016:02:13 07:29:51:005:     IIF_RESOURCEFOLDER=C:\Users\CHATHU~1\AppData\Local\Temp\IIFA7EB.tmp

      2016:02:13 07:29:51:005:     IIF_LICENSE=

      2016:02:13 07:29:51:006:     IIF_README=

      2016:02:13 07:29:51:006:     IIF_EXITCODE=1612

      2016:02:13 07:29:51:006:   Exit code (command line): 1603

      2016:02:13 07:29:51:007:   >>> Log End

      2016:02:13 07:29:52:432:

      2016:02:13 07:29:52:432:   >>> Log start

      2016:02:13 07:29:52:432:   Single-instancemutexhasbeenobtained

      2016:02:13 07:29:52:433:   Core version: 2.5.34

      2016:02:13 07:29:52:433:   Setup version: 2.1.7.0

      2016:02:13 07:29:52:434:   Command line: "C:\ProgramData\Intel\Package Cache\{409CB30E-E457-4008-9B1A-ED1B9EA21140}\Setup.exe" -uninstall

      2016:02:13 07:29:52:434:   OS data: 6-2-1-0 64-bit

      2016:02:13 07:29:52:434:   System up time: 1300sec

      2016:02:13 07:29:52:435:   Reboot pending: No

      2016:02:13 07:29:52:435:   Current UI language: 0409

      2016:02:13 07:29:52:436:   Language folder: C:\Users\CHATHU~1\AppData\Local\Temp\IIFD7A6.tmp

      2016:02:13 07:29:52:443:     Found C:\Users\CHATHU~1\AppData\Local\Temp\IIFD7A6.tmp\ar-SA\IntelCommon.dll. Lang 0401. Rank 0

      2016:02:13 07:29:52:451:     Found C:\Users\CHATHU~1\AppData\Local\Temp\IIFD7A6.tmp\cs-CZ\IntelCommon.dll. Lang 0405. Rank 0

      2016:02:13 07:29:52:457:     Found C:\Users\CHATHU~1\AppData\Local\Temp\IIFD7A6.tmp\da-DK\IntelCommon.dll. Lang 0406. Rank 0

      2016:02:13 07:29:52:463:     Found C:\Users\CHATHU~1\AppData\Local\Temp\IIFD7A6.tmp\de-DE\IntelCommon.dll. Lang 0407. Rank 0

      2016:02:13 07:29:52:471:     Found C:\Users\CHATHU~1\AppData\Local\Temp\IIFD7A6.tmp\el-GR\IntelCommon.dll. Lang 0408. Rank 0

      2016:02:13 07:29:52:508:     Found C:\Users\CHATHU~1\AppData\Local\Temp\IIFD7A6.tmp\en-US\IntelCommon.dll. Lang 0409. Rank 3

      2016:02:13 07:29:52:514:     Found C:\Users\CHATHU~1\AppData\Local\Temp\IIFD7A6.tmp\es-ES\IntelCommon.dll. Lang 0C0A. Rank 0

      2016:02:13 07:29:52:520:     Found C:\Users\CHATHU~1\AppData\Local\Temp\IIFD7A6.tmp\fi-FI\IntelCommon.dll. Lang 040B. Rank 0

      2016:02:13 07:29:52:526:     Found C:\Users\CHATHU~1\AppData\Local\Temp\IIFD7A6.tmp\fr-FR\IntelCommon.dll. Lang 040C. Rank 0

      2016:02:13 07:29:52:532:     Found C:\Users\CHATHU~1\AppData\Local\Temp\IIFD7A6.tmp\he-IL\IntelCommon.dll. Lang 040D. Rank 0

      2016:02:13 07:29:52:547:     Found C:\Users\CHATHU~1\AppData\Local\Temp\IIFD7A6.tmp\hu-HU\IntelCommon.dll. Lang 040E. Rank 0

      2016:02:13 07:29:52:554:     Found C:\Users\CHATHU~1\AppData\Local\Temp\IIFD7A6.tmp\it-IT\IntelCommon.dll. Lang 0410. Rank 0

      2016:02:13 07:29:52:890:     Found C:\Users\CHATHU~1\AppData\Local\Temp\IIFD7A6.tmp\ja-JP\IntelCommon.dll. Lang 0411. Rank 0

      2016:02:13 07:29:52:897:     Found C:\Users\CHATHU~1\AppData\Local\Temp\IIFD7A6.tmp\ko-KR\IntelCommon.dll. Lang 0412. Rank 0

      2016:02:13 07:29:52:904:     Found C:\Users\CHATHU~1\AppData\Local\Temp\IIFD7A6.tmp\nb-NO\IntelCommon.dll. Lang 0414. Rank 0

      2016:02:13 07:29:52:911:     Found C:\Users\CHATHU~1\AppData\Local\Temp\IIFD7A6.tmp\nl-NL\IntelCommon.dll. Lang 0413. Rank 0

      2016:02:13 07:29:52:918:     Found C:\Users\CHATHU~1\AppData\Local\Temp\IIFD7A6.tmp\pl-PL\IntelCommon.dll. Lang 0415. Rank 0

      2016:02:13 07:29:52:948:     Found C:\Users\CHATHU~1\AppData\Local\Temp\IIFD7A6.tmp\pt-BR\IntelCommon.dll. Lang 0416. Rank 0

      2016:02:13 07:29:52:954:     Found C:\Users\CHATHU~1\AppData\Local\Temp\IIFD7A6.tmp\pt-PT\IntelCommon.dll. Lang 0816. Rank 0

      2016:02:13 07:29:52:961:     Found C:\Users\CHATHU~1\AppData\Local\Temp\IIFD7A6.tmp\ru-RU\IntelCommon.dll. Lang 0419. Rank 0

      2016:02:13 07:29:52:967:     Found C:\Users\CHATHU~1\AppData\Local\Temp\IIFD7A6.tmp\sv-SE\IntelCommon.dll. Lang 041D. Rank 0

      2016:02:13 07:29:52:973:     Found C:\Users\CHATHU~1\AppData\Local\Temp\IIFD7A6.tmp\th-TH\IntelCommon.dll. Lang 041E. Rank 0

      2016:02:13 07:29:52:979:     Found C:\Users\CHATHU~1\AppData\Local\Temp\IIFD7A6.tmp\tr-TR\IntelCommon.dll. Lang 041F. Rank 0

      2016:02:13 07:29:52:985:     Found C:\Users\CHATHU~1\AppData\Local\Temp\IIFD7A6.tmp\zh-CN\IntelCommon.dll. Lang 0804. Rank 0

      2016:02:13 07:29:52:991:     Found C:\Users\CHATHU~1\AppData\Local\Temp\IIFD7A6.tmp\zh-TW\IntelCommon.dll. Lang 0404. Rank 0

      2016:02:13 07:29:52:994:   Loading language 0409

      2016:02:13 07:29:52:996:   Setup mode: Uninstall

      2016:02:13 07:29:53:007:   Preparing UI

      2016:02:13 07:29:53:008:   Reading storyboard

      2016:02:13 07:29:53:009:     Page count: 10

      2016:02:13 07:29:53:009:     Added: Welcome

      2016:02:13 07:29:53:009:     Added: Modify

      2016:02:13 07:29:53:010:     Added: Warning

      2016:02:13 07:29:53:010:     Added: License

      2016:02:13 07:29:53:011:     Added: Readme

      2016:02:13 07:29:53:011:     Added: Destination

      2016:02:13 07:29:53:011:     Added: Confirm

      2016:02:13 07:29:53:012:     Added: Progress

      2016:02:13 07:29:53:012:     Added: Finish

      2016:02:13 07:29:53:012:     Added: Error

      2016:02:13 07:29:53:013:   Reading string map

      2016:02:13 07:29:53:014:     Nostringmappresent

      2016:02:13 07:29:53:028:   Showing page: Welcome

      2016:02:13 07:29:54:695:   Setup thread started

      2016:02:13 07:29:54:697:   Showing page: Progress

      2016:02:13 07:29:54:723:   Beginning transaction ID=3

      2016:02:13 07:29:54:723:       Removing from cache

      2016:02:13 07:29:54:724:     Uninstalling product code '{D3AC9C6B-91D7-4E0B-B545-327A2BC17627}'; Properties 'REBOOT=ReallySuppress'

      2016:02:13 07:29:54:724:       Setting MSI log file to 'IntelRST_MSI.log'.Verbositylevelis4096

      2016:02:13 07:29:54:758:       Return code: 1612

      2016:02:13 07:29:54:759: W   Aborting uninstall

      2016:02:13 07:29:54:771:   Transaction complete. Overall return code is 1612

      2016:02:13 07:29:54:779:   Showing page: Error

      2016:02:13 07:29:56:453:   Link: Launching 'C:\Users\Chathuranga\Intel\Logs'