3 Replies Latest reply on Feb 29, 2016 7:19 AM by ivanu_intel

    Buzzing noise from HD 5500 graphics

    hailstreak

      I have a brand new laptop with HD 5500 graphics that is generating a faint, but noticeable buzzing/electrical noise. I know it is being caused by the Intel graphics because when I disable it in Device Manager, the noise disappears. It returns immediately upon re-enabling it. The generic Microsoft driver does not do this. I have updated to the most recent Intel driver, but no luck. Any ideas?

        • 1. Re: Buzzing noise from HD 5500 graphics
          ivanu_intel

          Hello hailstreak,

           

          Thank you for joining the Intel communities.

           

          Did the system work fine when you just got the unit?

           

          Did you install the Intel graphics driver or are you using the manufacturer’s driver?

           

          Did you contact your system manufacturer about this issue? The unit should be still under warranty.

           

          Please reply with your graphics report, you can follow the steps how to do it here:

          Uninstalling the Intel® Graphics Driver and Intel Display HDMI Audio...

           

          Also, I will appreciate if you can post the msinfo32.

          1. Please press Windows Key + R to open the Run Menu
          2. Type msinfo32 and click OK
          3. While viewing the System Summary node go to File then Save (Please do not use Export)
          4. Save your MSINFO32 report as msinfo32.nfo on your desktop for easy access and then you can post it here.

           

          Best regards,

           

          Ivan

          • 2. Re: Buzzing noise from HD 5500 graphics
            templar_vii

            I noticed a similar behavior.

             

            I hear a slight buzzing sound when I scroll on my Asus Zenbook Pro UX501VW. It seams to be the power supply. The noise is less when I disable the Intel HD graphics driver or switch to Power Saver mode.

             

            Because it's hard to describe a sound I recorded a Youtube video:

            https://www.youtube.com/watch?v=Qz5-B0-Tk5Q

            • 3. Re: Buzzing noise from HD 5500 graphics
              ivanu_intel

              Hi,

               

              I tried to see if I can replicate this problem but I did not hear anything weird when I tried it with the Intel® NUC Kit NUC5i5MYHE, this NUC has the Intel® Core™ i5-5300U Processor which has the integrated Intel® HD Graphics 5500.

               

              You can also download our latest generic driver for the Intel® HD Graphics 5500 here:

              Drivers & Software

               

              Have you all contacted your system manufacturer about this issue, are they aware of this behavior?

               

              Please bear in mind that Intel provides generic versions of drivers for general purposes. Your computer manufacturer may have altered the features, incorporated customizations, or made other changes to your driver. Intel recommends you contact your computer manufacturer for the latest system specific updates and technical support information.