6 Replies Latest reply on Feb 15, 2016 9:40 AM by allan_intel

    How to find ANYTHING here??

    prd

      Okay.. I've been wasting my precious hours and hours only to download same failed driver again and again and again in this useless support site. Other than my failed drivers, I only get text instructions apply for a b c d e products.

       

      For example.. I want to find driver and all related software for my 5Y-71 processor, chipset, vga, sata, usb, and everything. I searched for 5Y-71, download everything listed, but I still see exclamation marks everywhere. This is extremely frustrating. I am not sure how do you guys find anything in this horrible support? In AMD I just point my mouse to driver + support, pick either GPU or APU, then pick the OS. BOOM. done. Right at their front page. One file, contains every single thing I need for my hardware, including its chipset, and if applicable, USB3 or RAID driver, also their monitoring, and every mumbo jumbo, autoupdater, booster, optimizer, voltage control, overclocker, you name it.. One double click on downloaded file, every single exclamation marks solved. Same also goes for nVidia.

       

      I've also downloaded your automatic driver update as suggested, but your driver update scanned, and returned... nill.. nothing to update.. not even only-God-knows-what-kind-of-VGA in it. I've scanned hardware-ids, and I've installed all non Intel Hardware ID, within minutes, but Intel drivers and softwares.

       

      SO HOW CAN i FIND ANYTHING HERE????

       

      Intel may be the biggest processor manufacturer, but support is more worthless than garbage. Minus 5 out of 5 star. It's like looking a specific clean droplet of pure sterile water in the middle of desert planet.

        • 1. Re: How to find ANYTHING here??
          allan_intel

          Which version of Windows do you have?

          What is your computer model number?

           

          Allan.

          • 2. Re: How to find ANYTHING here??
            prd

            Windows are version 10

             

            I need drivers and ALL software related to:

            1. N2807 / Baytrail chipset.

            2. i5-2410M / HM65 chipset

            3. i3-350M Arrandale / HM55 chipset

            4. i5-3210M / HM76 chipset.

             

            by all, I mean TPM, RST, VGA, and all there is to it related to those processor/chipset combination.

            The owner of 5Y-71 has not arrived yet. I'll update when she's arrived. Don't remember her chipset. It is ASUS Zenbook

            • 3. Re: How to find ANYTHING here??
              prd

              Oh, I already got Intel INF. that's the only thing I manage to find.

              • 4. Re: How to find ANYTHING here??
                allan_intel

                Please bear in mind that Intel can help with generic drivers for Intel components but not all drivers are compatible for Asus computers.

                 

                1. N2807 / Baytrail chipset.

                Graphics driver for Windows® 10 32 bit only Download Intel® HD Graphics Production Driver for Windows* 10 32-bit (N-Series)

                TPM driver not available through Intel site, only your computer manufacturer.

                Intel® Rapid Storage for Windows® 10 Download Intel® Rapid Storage Technology (Intel® RST) RAID Driver

                 

                2. i5-2410M / HM65 chipset

                No Windows® 10 graphics driver for your controller, that is not compatible

                TPM driver not available through Intel site, only your computer manufacturer.

                Intel® Rapid Storage for Windows® 10 Download Intel® Rapid Storage Technology (Intel® RST) RAID Driver

                 

                3. i3-350M Arrandale / HM55 chipset

                No Windows® 10 graphics driver for your controller, that is not compatible

                TPM driver not available through Intel site, only your computer manufacturer.

                Intel® Rapid Storage for Windows® 10 Download Intel® Rapid Storage Technology (Intel® RST) RAID Driver

                 

                4. i5-3210M / HM76 chipset.

                No Windows® 10 graphics driver for your controller, that is not compatible

                TPM driver not available through Intel site, only your computer manufacturer.

                Intel® Rapid Storage for Windows® 10 Download Intel® Rapid Storage Technology (Intel® RST) RAID Driver

                 

                For 5Y-71, go here:

                Graphics driver for Windows® 10 Drivers & Software Please filter by operating system version.

                TPM driver not available through Intel site, only your computer manufacturer.

                Intel® Rapid Storage for Windows® 10 Download Intel® Rapid Storage Technology (Intel® RST) RAID Driver

                 

                Allan.

                • 5. Re: How to find ANYTHING here??
                  prd

                  Is that every related software available?? Something still missing... google said Intel Management Engine. Whatever that is.

                   

                  Not compatible? But before I reformatted it, it was running Windows 10, WITH Intel driver.

                  Also, the RST not working for HM55

                   

                  2016:02:12 10:59:34:500:   Scanning x64\iaAHCIC.inf (Name: AHCI64, Version: 14.8.0.1042)

                  2016:02:12 10:59:34:501:     Section with the best match: INTEL.NTamd64.6.2

                  2016:02:12 10:59:34:501:       Device: PCI\VEN_8086&DEV_8C02&CC_0106 (Intel(R) 8 Series/C220 Chipset Family SATA AHCI Controller)

                  2016:02:12 10:59:34:501:       Device: PCI\VEN_8086&DEV_8C03&CC_0106 (Intel(R) 8 Series Chipset Family SATA AHCI Controller)

                  2016:02:12 10:59:34:502:       Device: PCI\VEN_8086&DEV_8C82&CC_0106 (Intel(R) 9 Series Chipset Family SATA AHCI Controller)

                  2016:02:12 10:59:34:502:       Device: PCI\VEN_8086&DEV_8C83&CC_0106 (Intel(R) 9 Series Chipset Family SATA AHCI Controller)

                  2016:02:12 10:59:34:502:       Device: PCI\VEN_8086&DEV_9C02&CC_0106 (Intel(R) 8 Series/C220 Chipset Family SATA AHCI Controller)

                  2016:02:12 10:59:34:502:       Device: PCI\VEN_8086&DEV_9C03&CC_0106 (Intel(R) 8 Series Chipset Family SATA AHCI Controller)

                  2016:02:12 10:59:34:502:       Device: PCI\VEN_8086&DEV_9C82&CC_0106 (Intel(R) 9 Series Chipset Family SATA AHCI Controller)

                  2016:02:12 10:59:34:503:       Device: PCI\VEN_8086&DEV_9C83&CC_0106 (Intel(R) 9 Series Chipset Family SATA AHCI Controller)

                  2016:02:12 10:59:34:503:       Device: PCI\VEN_8086&DEV_9D03&CC_0106 (Intel(R) 6th Generation Core Processor Family Platform I/O SATA AHCI Controller)

                  2016:02:12 10:59:34:503:       Device: PCI\VEN_8086&DEV_A102&CC_0106 (Intel(R) 100 Series/C230 Chipset Family SATA AHCI Controller)

                  2016:02:12 10:59:34:503:       Device: PCI\VEN_8086&DEV_A103&CC_0106 (Intel(R) 100 Series/C230 Chipset Family SATA AHCI Controller)

                  2016:02:12 10:59:34:503:       Device: PCI\VEN_8086&DEV_8D02&CC_0106 (Intel(R) 9 Series Chipset Family SATA AHCI Controller)

                  2016:02:12 10:59:34:504:     MUP OS bits: 0xB6C00

                  2016:02:12 10:59:34:507:   Scanning x64\iaStorAC.inf (Name: RAID64, Version: 14.8.0.1042)

                  2016:02:12 10:59:34:508:     Section with the best match: INTEL.NTamd64.6.2

                  2016:02:12 10:59:34:508:       Device: PCI\VEN_8086&DEV_2822&CC_0104 (Intel Chipset SATA RAID Controller)

                  2016:02:12 10:59:34:508:       Device: PCI\VEN_8086&DEV_282A&CC_0104 (Intel Chipset SATA RAID Controller)

                  2016:02:12 10:59:34:509:     MUP OS bits: 0xB6C00

                  2016:02:12 10:59:34:513:   Scanning x86\iaAHCIC.inf (Name: AHCI32, Version: 14.8.0.1042)

                  2016:02:12 10:59:34:514:     No section match

                  2016:02:12 10:59:34:514:     MUP OS bits: 0x49200

                  2016:02:12 10:59:34:518:   Scanning x86\iaStorAC.inf (Name: RAID32, Version: 14.8.0.1042)

                  2016:02:12 10:59:34:518:     No section match

                  2016:02:12 10:59:34:518:     MUP OS bits: 0x49200

                  2016:02:12 10:59:34:519: E Win32 exception occurred!!

                  2016:02:12 10:59:34:519:     Error code: 0x4E24 (20004)

                  2016:02:12 10:59:34:520:     Error text: ''

                  2016:02:12 10:59:34:520:     Extended error text: 'Error in device matching'

                  2016:02:12 10:59:34:520:     Debug info: 'Setup.cpp (250)'

                  2016:02:12 10:59:34:521:   Reading storyboard

                  2016:02:12 10:59:34:521:     Page count: 10

                  2016:02:12 10:59:34:521:     Added: Welcome

                  2016:02:12 10:59:34:521:     Added: Modify

                  2016:02:12 10:59:34:523:     Added: Warning

                  2016:02:12 10:59:34:523:     Added: License

                  2016:02:12 10:59:34:523:     Added: Readme

                  2016:02:12 10:59:34:523:     Added: Destination

                  2016:02:12 10:59:34:523:     Added: Confirm

                  2016:02:12 10:59:34:524:     Added: Progress

                  2016:02:12 10:59:34:524:     Added: Finish

                  2016:02:12 10:59:34:524:     Added: Error

                  2016:02:12 10:59:34:524:   Reading string map

                  2016:02:12 10:59:34:525:     No string map present

                  2016:02:12 10:59:34:564:   Showing page: Error

                  2016:02:12 10:59:42:914:   Link: Launching 'C:\Users\prd\Intel\Logs'

                  2016:02:12 11:26:32:071:   Dumping properties (26 total)

                  2016:02:12 11:26:32:071:     IIF_MSILOGLEVEL=4096

                  2016:02:12 11:26:32:071:     IIF_LOGFOLDER=C:\Users\prd\Intel\Logs

                  2016:02:12 11:26:32:072:     IIF_SETUPVERSION=2.3.1.0

                  2016:02:12 11:26:32:072:     IIF_PACKAGEVERSION=14.8.0.1042

                  2016:02:12 11:26:32:072:     IIF_SETUPPATH=C:\Users\prd\Desktop\SetupRST

                  2016:02:12 11:26:32:072:     IIF_CACHELOC=C:\ProgramData\Intel\Package Cache\{409CB30E-E457-4008-9B1A-ED1B9EA21140}

                  2016:02:12 11:26:32:073:     IIF_OS=10.0

                  2016:02:12 11:26:32:073:     IIF_OSSERVICEPACK=0

                  2016:02:12 11:26:32:073:     IIF_IS64=1

                  2016:02:12 11:26:32:073:     IIF_NET20=1

                  2016:02:12 11:26:32:074:     IIF_NET30=1

                  2016:02:12 11:26:32:074:     IIF_NET35=1

                  2016:02:12 11:26:32:074:     IIF_NET40CLIENT=1

                  2016:02:12 11:26:32:074:     IIF_NET40FULL=1

                  2016:02:12 11:26:32:074:     IIF_NET45CLIENT=1

                  2016:02:12 11:26:32:074:     IIF_NET45FULL=1

                  2016:02:12 11:26:32:074:     IIF_INSTALLFOLDER=C:\Program Files\Intel\Intel(R) Rapid Storage Technology

                  2016:02:12 11:26:32:074:     IIF_LANGCOUNTRY=en-US

                  2016:02:12 11:26:32:074:     IIF_HASBATTERY=1

                  2016:02:12 11:26:32:074:     IIF_BATTERYPOWER=58

                  2016:02:12 11:26:32:074:     IIF_RESOURCEFOLDER=C:\Users\prd\AppData\Local\Temp\IIFF1DF.tmp

                  2016:02:12 11:26:32:074:     IIF_SETUPMODE=INSTALL

                  2016:02:12 11:26:32:074:     RST_DOT_NET_4_6=FALSE

                  2016:02:12 11:26:32:074:     IIF_EXITCODE=20004

                  2016:02:12 11:26:32:074:     IIF_LICENSE=

                  2016:02:12 11:26:32:074:     IIF_README=

                  2016:02:12 11:26:32:074:   Dumping feature states

                  2016:02:12 11:26:32:074:     Feature: 'DriverFeature' | Package: '{DBEC3A35-04A8-4A70-BD7B-F42654758956}' | Current: 'false' | New: 'false'

                  2016:02:12 11:26:32:074:     Feature: 'ServiceFeature' | Package: '{DBEC3A35-04A8-4A70-BD7B-F42654758956}' | Current: 'false' | New: 'false'

                  2016:02:12 11:26:32:074:     Feature: 'UIFeature' | Package: '{DBEC3A35-04A8-4A70-BD7B-F42654758956}' | Current: 'false' | New: 'false'

                  2016:02:12 11:26:32:074:     Feature: 'TrayFeature' | Package: '{DBEC3A35-04A8-4A70-BD7B-F42654758956}' | Current: 'false' | New: 'false'

                  2016:02:12 11:26:32:074:     Feature: '' | Package: '' | Current: 'false' | New: 'false'

                  2016:02:12 11:26:32:074:   Exit code (command line): 1603

                  2016:02:12 11:26:32:074:   >>> Log End

                  • 6. Re: How to find ANYTHING here??
                    allan_intel

                    First and Second generation graphics are not compatible for Windows® 10

                    Supported Operating Systems for Graphics Drivers

                     

                    I recommend contacting Support Center | ASUS USA to download specific driver for your computer model.

                     

                    Allan.