1 Reply Latest reply on Feb 10, 2016 7:56 AM by mikec_intel

    Unknown USB Device (Device Descriptor Request Failed) in windows 10 system

    DacorDave

      Hi,

      For the last month or so I've been getting an error in Device Manager/Universal Serial Bus USB Hub - Unknown USB Device (Device Descriptor Request Failed) - properties reveals:

      'Windows has stopped this device because it has reported problems. (Code 43).  A request for the USB device descriptor failed'.


      My system is a NUC5i7RYH kit.  I have the latest BIOS, and all drivers are up to date.


      I have a Microsoft Wireless Comfort 5000 keyboard and Mouse connected to the wireless receiver which is in NUC front USB3 port.


      I have two NexStar AC powered USB3 7x ports Hubs connected to NUC rear USB3 ports:

      In NexStar Hub 1, I have attached:

      1x AC powered Nexstar Dual HDD Dock,

      1x external, Hub powered DVDRW.

      In NexStar Hub 2, I have attached:

      1x  Brother J430W MFC, and

      1x Epson R310 printer.


      Whenever I use the NexStar HDD dock, I get severe mouse lag (whether being used or not).  When the dock is turned off, there is no lag.

       

      My question then is, how do I fix the Code 43 problem, as above?  I assume that once that is fixed, I should not suffer the lag.