14 Replies Latest reply on Feb 13, 2017 1:28 PM by johnsmith32

    Bug: Windows region settings (digit grouping symbol, decimal symbol) break Intel HD Graphics Control Panel

    johnsmith32

      1. Go to Windows Control Panel: "Change date, time, or number formats"

      2. Set the Format to "English (United States)"

      3. Go to "Additional settings..."

      4. Set the "Digit grouping symbol" to period (.)

      5. Set the "Decimal symbol" to anything other that period, e.g., set it to comma (,)

      6. Apply these settings, it should look like this:

      Regional settings.png

      7. Open Intel HD Graphics Control Panel. It is now completely unusable. The controls are missing/cut off/in the wrong position/drawn on top of each other.

      igcp_small.png

       

       

       

       

       

       

       

      Category

      Questions

      Answers (N/A if not applicable)

      Description

      Provide a detailed description of the issue

      see above

      Does it fail every single time, or only sometimes?
      If you can offer a % rate please do.

      every single time

      Hardware (HW)

      Brand and Model of the system.

      MSI GT72 6QD Dominator G

      Hybrid or switchable graphics system?
      ie Does it have AMD or NV graphics too?

      Switchable

      (NVIDIA GeForce GTX 970M)

      Make and model of any Displays that are used to see the issue (see note2 below).
      LFP
      = Local Flat Panel (Laptop panel)
      EFP = External Flat Panel (Monitor you plug in)

      LFP

      (LG Philipps LGD0469)

      How much memory [RAM] in the system (see note2 below).

      16 GB

      Provide any other hardware needed to replicate the issue.
      ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

      N/A

      Hardware Stepping (see note1 below).

      DEV_191B&SUBSYS_11431462&REV_06

      DEV_191B&CC_030000

      DEV_191B&CC_0300

      Software (SW)

      Operating System version (see note2 below).

      Microsoft Windows 10 Home x64

      (Build 10586.71)

      VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

      unknown

      Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

      Intel Driver Version: 20.19.15.4352

      Nvidia Driver Version: 359.00

      SW or Apps version used to replicate the issue.

      N/A

      Configurations

      Single display, clone, or extended (see note2 below).

      any

      Display resolution & refresh rate setting of each display (see note2 below).

      any

      AC or DC mode, i.e. is power cable plugged in or not?

      any

      How to repro

      Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
      A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

      see above