Answers (N/A if not applicable)
Provide a detailed description of the issue
Graphics work upon starting the computer from an off state. After allowing the laptop to sleep. Attempting to resume from sleep shows the lenovo status LED lit (as if the computer has fully resumed) and even sounds to happen. However, the screen will remain black. I have also experienced problems using external output, which also sometimes (less reliably) causes the graphics to stop working without sleeping. By stop working I mean that the display is black and unrecoverable. The only solution I have found is to hard reset the laptop. The two drivers listed below exhibit this behavior. However, the much older 10.18.15.4279 provided by lenovo has no problems. Microsoft update has now force installed the latest drivers and I can no longer install the working ones.
Does it fail every single time, or only sometimes?
Almost always 9/10
Brand and Model of the system.
Lenovo Helix 2nd Gen (20CG/20CH)
Hybrid or switchable graphics system?
Make and model of any Displays that are used to see the issue (see note2 below).
Tablet Panel: Wide Viewing angle & High Density Display 1920x1080
Driver ver: 6.02
How much memory [RAM] in the system (see note2 below).
Provide any other hardware needed to replicate the issue.
Hardware Stepping (see note1 below).
Operating System version (see note2 below).
Windows 10 Home x64 (all latest updates)
VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.
I cannot find that in the control panel. GPU-Z shows unknown for VBIOS
Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).
188.8.131.5200 and 184.108.40.20631 Tried. The first is from Microsoft Update and second from Lenovo.
SW or Apps version used to replicate the issue.
Single display, clone, or extended (see note2 below).
Display resolution & refresh rate setting of each display (see note2 below).
AC or DC mode, i.e. is power cable plugged in or not?
AC or Battery (tested mostly on Battery though)
How to repro
Please provide steps to replicate the issue. These steps are very crucial to finding the root cause and fix.
I am highly motivated to get this fixed as I am a student and this is making my laptop unusable on a day to day basis. A thread about this issue, that I am not a participant of is here:
If there is any other information needed I will provide it.