5 Replies Latest reply on Feb 9, 2016 9:38 AM by EstebanC_Intel

    Graphic driver keeps crashing

    BayfieldBunch

      Hi,   my new Asus UX305CA UHMI Zen book arrived a couple weeks ago.   The graphic driver keeps "crashing" then recovering.

      Here is what my system says I have:     Intel R HDGraphics 515    :    Processor is Intel R Core m3 6Y30 :  Direct X runtime 12.0  : Driver version 20.19.15.4285

      I downloaded the intel utility for updates...but it never shows any graphic drivers needing update.

      when it "crashes" the error says: intel hd graphic driver for Win 8 (R) has stopped working or recovered.

      does this mean I have a Win8 driver?

      can someone point me to the correct driver to install and do I have to uninstall the old one first ?

       

      Many thanks~~~Kelly