3 Replies Latest reply on Feb 8, 2016 8:36 AM by Amy_Intel

    NUC6i5SYK frequent lockups playing certain video files

    CosmoJoe

      I recently purchased a NUC6i5SYK.  Config is as follows:

      Samsung 850 EVO 500 GB M.2 3.5-Inch SSD (MZ-N5E500BW)

      Kingston Technology HyperX Impact 16GB Kit (2 x 8GB) 2400MHz DDR4 CL14 SODIMM Laptop Memory HX424S14IBK2/16

       

      Issue:

      When playing certain files from my media collection, Windows 10 will freeze with an ugly buzzing sound from the audio (audio loop perhaps).  I have to do a force reboot of the NUC when this happens

       

      Installed software:

      Current NUC drivers from Intel site

      Windows 10 Pro x64

      All current windows updates applied

      Kodi

      VLC player

       

      The media files that cause the problem are .mp4 AAC files.  I can play other files for hours with no issue.   It seems to be behaving like a video driver problem.  This is really frustrating because I purchased this to replace an aging AMD based htpc.  I am very happy with the performance of the NUC but these lock-ups have me on the verge of returning it.