7 Replies Latest reply on Feb 9, 2016 8:30 AM by Amy_Intel

    High core temperatures

    Klein

      Hello

       

      I have one Samsung RF511-SD3, which is equipped with one i7-2670QM processor.

      The problem is: core temperatures are always higher than what it should, at least compared to the values searched.

      It's around 60-65ºC while idle and go up to 95ºC when running a game. Though they are acceptable to the limit specified (100ºC), I noticed that even while using low CPU the core temperatures still raise a lot.

      While searching for a solution, I found the Intel program: Intel Processor Diagnostic Tool. The result was:

      Sem título.png

       

      As far as I know, all the recommended settings for this test were applied according to the same Intel page where the program was downloaded.

       

      The reasons why I think it has any problem are mainly due to the idle temperature and when using low CPU and still having high temperatures.

      I appreciate any help.

       

      Edit:

       

      Running *\Intel Corporation\Intel Processor Diagnostic Tool 64bit\CPUFreq.exe I got the following diagnostic:

      CPU Frequency Test

      Module Version: 1.0.14.64b.W

      Start Time: Thu Feb 04 12:01:53 2016

      Test Result - PASS

      Processor Name:       Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz

      Expected CPU Frequency: 2.20

      Detected CPU Frequency: 2.2

      Expected Base Clock: 100

      Detected Base Clock: 100

      QPI link rate Test - Not supported.

      Skipping QPI link rate Test.

      End Time: Thu Feb 04 12:01:55 2016

      Total Time:  seconds: 2

       

      Another fact noticed is when using the laptop connected and with the battery attached: after some hour doing heavy tasks, the battery is still at 99-100% of charge, but after unplug the energy cable the computer shut down. I found out that it was some kind of imbalance among the battery cells and it happens merely due to high usage.

        • 1. Re: High core temperatures
          Amy_Intel

          Hello, Klein:

           

          Could you please attach the report for the Intel Processor Diagnostic Tool?


          Regards,

          • 2. Re: High core temperatures
            Klein

            Amy_Intel escreveu:

             

            Hello, Klein:

             

            Could you please attach the report for the Intel Processor Diagnostic Tool?


            Regards,

            Sure.

             

            --- IPDT64 - Revision: 3.0.0.23.W.MP

            --- IPDT64 - Start Time: 05/02/2016 14:27:45

             

             

            --------------------------------------------------------------------

            Processor 1

            --------------------------------------------------------------------

            Intel(R) spbc Module Test

            Module Version: 1.0.7.64b.W

            Start Time: Fri Feb 05 14:27:45 2016

            Test Result - PASS

            ..!!..Processor under test is verified as 'PRODUCTION'..!!..

             

             

            Processor Manufacturer: GenuineIntel

            Processor Brand String:       Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz

             

             

            End Time: Fri Feb 05 14:27:46 2016

            Total Time:  seconds: 1

            --------------------------------------------------------------------

            Genuine Intel CPU Test

            Module Version: 1.0.12.64b.W

            Start Time: Fri Feb 05 14:27:46 2016

            Test Result - PASS

            Expected: GenuineIntel

            Detected: GenuineIntel

            End Time: Fri Feb 05 14:27:46 2016

            Total Time:  seconds: 0

            --------------------------------------------------------------------

            Temperature Test

            Module Version: 1.0.12.64b.W

            Start Time: Fri Feb 05 14:27:46 2016

            Test Result - PASS

            Expected: Greater than 1 degrees below max

            Received: 21 degrees below max

            End Time: Fri Feb 05 14:27:46 2016

            Total Time:  seconds: 0

            --------------------------------------------------------------------

            CPU Brand String Test

            Module Version: 1.0.12.64b.W

            Start Time: Fri Feb 05 14:27:46 2016

            Test Result - PASS

            Expected String Parts: As Defined in BrandString_LocalConfig.xml

            Detected: Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz

            End Time: Fri Feb 05 14:27:46 2016

            Total Time:  seconds: 0

            --------------------------------------------------------------------

            Module - CPUFreq.exe did not create a results file.

            --------------------------------------------------------------------

            --- IPDT64 - Temperature Monitor Results

            Temperature Monitor will begin when CPULoad Test starts

            Temperature Monitor Stopped

             

             

            --------------------------------------------------------------------

             

             

            System Information

            ------------------

            Processor Name: Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz

            Processor Information: Intel64 Family 6 Model 42 Stepping 7

            Number of Physical Cores: 4

            Number of Logical Cores: 8

            Installed System Memory: 8 GB

            Operating System: Microsoft Windows 10 Pro 64 bits

            Graphics Information: NVIDIA GeForce GT 540M

            System Product: RF511/RF411/RF711

            System BIOS: 17HX.M045.20121127.SSH

            System Serial Number: HNLP9QBC400818

            --------------------------------------------------------------------

             

             

            --- IPDT64 - End Time: 05/02/2016 14:27:46

            --- IPDT64 - Result: Fail

            --------------------------------------------------------------------

            • 3. Re: High core temperatures
              Amy_Intel

              Please try to set power options in Windows® 10 to "Balanced(recommended)" and run the test one more time, also make sure that in "Chance advanced power settings" you have the following;

              Capture.PNG

               

               

              Regards,

              • 4. Re: High core temperatures
                Klein

                Hello Amy_Intel

                 

                The test result was done with these settings that you advised.

                 

                Edit: accidentally I posted all the test results done. I edited the last post and now there is only one result done with the advised settings.

                • 5. Re: High core temperatures
                  Amy_Intel

                  Have you contacted Samsung Support in regard to this matter? Normally, I would recommend you to contact us in order to check the replacement options but this is an OEM system and it is possible that your computer manufacturer can provide with more troubleshooting steps.

                   

                  Regards,

                  • 6. Re: High core temperatures
                    Klein

                    I did contacted Samsung Support in the past and everything they said was: "once the temperature isn't above 100ºC, it's normal".

                     

                    I will try another contact with Samsung Support and update this topic.

                    • 7. Re: High core temperatures
                      Amy_Intel

                      Keep me posted.

                       

                      Regards,