video_tdr_failure on new NUC6i5SYK

[MPitt]

I cannot run certain basic tasks in Adobe Premiere Pro without getting a video_tdr_failure (igdkmd64.sys). This is a new NUC6i5SYK with a clean install of Win 10 Enterprise,

Other specs are:

Kingston Technology HyperX Impact 16GB RAM DDR4 2133 HX421S13IBK2/16

Samsung 850 EVO 500 GB M.2

Dell S2740L monitor

All drivers are updated (video driver is 20.19.15.4331). Any assistance is appreciated.

Sabbatical3

[IUman]

Hello sabbatical3,

Thank you for joining the Intel communities.

Try uninstalling your graphics driver and reinstalling it:

http://www.intel.com/content/www/us/en/support/graphics-drivers/000005598.html Uninstalling the Intel® Graphics Driver and Intel Display HDMI Audio...

Once the driver is uninstall restart your system and install first the https://downloadcenter.intel.com/download/25094/Chipset-Intel-Chipset-Device-Software-for-Intel-NUC chipset driver, https://downloadcenter.intel.com/download/25395/Intel-ME-11-Management-Engine-Driver-1-5M-for-NUC6i-x-SY management engine driver and install the latest https://downloadcenter.intel.com/download/25484/Intel-Graphics-Driver-for-Windows-7-8-1-10-15-40- graphics driver.

Restart your system after installing every driver.

Please let me know if this helps you.

Best regards,

Ivan

[MPitt]

Hi Ivan,

Thanks for your suggestion. I did exactly as you said and still get a blue screen error "video_tdr_failure (igdkmd64.sys)" on occasion. although perhaps less often.

Best regards,

Sabbatical 3

[IUman]

I found similar problem at the Microsoft forums, you can follow the troubleshooting steps on these links to see if the problem can be solved.

http://answers.microsoft.com/en-us/windows/forum/windows_10-update/videotdrfailure-igdkmd64sys-and/303ca7ba-d45e-4bc9-8745-28273820fb85 http://answers.microsoft.com/en-us/windows/forum/windows_10-update/videotdrfailure-igdkmd64sys-and/303ca7ba-d45e-4bc9-8745-28273820fb85

http://answers.microsoft.com/en-us/windows/forum/games_windows_10/windows-10-videotdrfailure-igdkmd64sys/8cf4c897-0d6c-40ac-9a8b-015507ed0c94 http://answers.microsoft.com/en-us/windows/forum/games_windows_10/windows-10-videotdrfailure-igdkmd64sys/8cf4c897-0d6c-40ac-9a8b-015507ed0c94

NOTE: These links are being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.

Please let me know if you can solve the problem with the information at the links provided above

Best regards,

Ivan