My Intel HD Graphics 4000 does not update the drivers for the Intel software !

[JMend13]

My Intel HD Graphics 4000 does not update the drivers for the Intel software, need to update it, right after downloading and INSTALLING program asks to restart the computer, and when I restart back remains the same version of the drivers.

Note: Notebook HP Pavilion G4

Please, help me !!

[IUman]

Hello LEON007,

Thank you for joining the Intel communities.

When you try to install the driver the installation goes all the way through or stops at some point?

Please reply with your graphics report:

Go to Intel® Graphics and Control Panel > Options > information Center > Save.

Or you can check the following link to get the report:

http://www.intel.com/content/www/us/en/support/graphics-drivers/000005848.html Intel® Graphics Driver Report for Graphics Drivers

Also, I will appreciate if you can post the msinfo32.

1. Please press Windows Key + R to open the Run Menu
2. Type msinfo32 and click OK
3. While viewing the System Summary node go to File then Save (Please do not use Export)
4. Save your MSINFO32 report as msinfo32.nfo on your desktop for easy access and then you can post it here.

Best regards,

Ivan

[KLauw]

Eh . I got problem like him . I had copy frm my Laptop (I cant post the msinfo32. cause the attach files don't support .nfo so I just put the Pictures n thres my Graphic Properties)

WHAT SHOULD I DO

Intel(R) HD Graphics 4000

Report Date: Thursday, February 4, 2016Report Time [hh:mm:ss]: 1:42:53 PMDriver Version: 10.18.10.4358Operating System: Windows* 10 Pro (10.0.10586)Default Language: English (Indonesia)Installed DirectX* Version: 12.0Supported DirectX* Version: 11.0Shader Version: 5.0OpenGL* Version: 4.0OpenCL* Version: 1.2Physical Memory: 3943 MBProcessor: Intel(R) Core(TM) i5-3230M CPU @ 2.60GHzProcessor Speed: 2594 MHzVendor ID: 8086Device ID: 0166Device Revision: 09* Processor Graphics Information *Processor Graphics in Use: Intel(R) HD Graphics 4000Video BIOS: 2132.0Current Resolution: 1366 x 768* Devices connected to the Graphics Accelerator *Active Displays: 1* Built-in Display *Display Type: DigitalSerial Number: LGD033cDDC2 Protocol: SupportedGamma: 2.2Connector Type: LVDSDevice Type: Built-in DisplayMaximum Image SizeHorizontal Size: 12.2 inchesVertical Size: 6.69 inchesSupported Modes1366 x 768 (60p Hz)

Raw EDID:

00 FF FF FF FF FF FF 00 30 E4 3C 03 00 00 00 00 00 15 01 03 80 1F 11 78 0A A9 25 96 58 57 8E 28 1F 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01 01 01 01 01 01 01 58 1B 56 7E 50 00 0E 30 24 30 35 00 35 AE 10 00 00 19 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 FE 00 4C 47 20 44 69 73 70 6C 61 79 0A 20 20 00 00 00 FE 00 4C 50 31 34 30 57 48 34 2D 54 4C 4E 31 00 43

* Other names and brands are the property of their respective owners.

ivanu_intel

[JMend13]

Hello IVANU INTEL, thanks for helping me, the data you requested is below ...

https://drive.google.com/folderview?id=0B1FXodVodir_UG1IejNYTUZEYkE&usp=sharing Intel

I put the file on google drive to download, because the msinfo can not be attached.

Thanks.

[IUman]

Thank you for the information you have kindly provided.

Please try uninstalling the older driver or the driver you have installed and restart your system.

http://www.intel.com/content/www/us/en/support/graphics-drivers/000005598.html Uninstalling the Intel® Graphics Driver and Intel Display HDMI Audio...

After that is done, please install the latest driver from our Intel website, you can download it at the following link:

https://downloadcenter.intel.com/download/25698/Intel-HD-Graphics-Driver-for-Windows-7-8-1-10-3rd-Gen-BYT- Download Intel® HD Graphics Driver for Windows 7*, 8.1*, 10 (3rd Gen & BYT)

If this driver cannot be installed or you still have the same problem is probably because you have a customized driver in your system and it will not support our generic driver version, you will need to contact your system manufacturer for further assistance and to get the latest driver available from their website.

Please bear in mind that Intel provides generic versions of drivers for general purposes. Your http://www.intel.com/content/www/us/en/support/topics/oems.html computer manufacturer may have altered the features, incorporated customizations, or made other changes to your driver. Intel recommends you contact your computer manufacturer for the latest system specific updates and technical support information.

Best regards,

Ivan

[JMend13]

Thanks a lot for the help !

Have a nice day.

[IUman]

You're very welcome!