10 Replies Latest reply on Feb 4, 2016 8:50 PM by langtu

    New Skylake(i7-6700) build Freezing when playing games

    Octopulse

      Hi, my customized Skylake build seems to freeze randomly(With no BSOD or any other error messages) only when playing games (CSGO / FFXIV / Blade & Soul). Sometimes it freezes within 5mins, sometimes i can play for 1 day without any freezing.
      *Does not freeze when i do any other activities(Surfing the net / leaving the computer overnight) beside playing games.

       

      Spec:
      Processor: Intel i7-6700
      Motherboard: Asus H170 Pro Gaming
      RAM: Corsair Vengeance 2400MHz 4GBx2
      GPU: MSI GTX 970 Armor 4GB
      PSU: Corsair CX Series 750W PSU
      SSD: Samsung 950 Evo 250GB
      HDD: WD Blue 1TB
      OS: Windows 10 x64

       

      Drivers and Bios are all updated.

       

      Overheating is not a problem, temperatures remains at an average of 50-55 degree Celsius.

       

      Some tweaks i made from googling / reading forums about these issues:
      -Up-ed DRam voltage from 1.2V to 1.25V
      -Disabled C-state
      -Switched from Windows 10 to Windows 8.1

       

      None of the above seem to help, the freezes still occurs. Please help :(

       

      Update: I have reverted back the settings of the tweaks i made since it does not help.

      Update 2: Read some old threads here, should i disable Intel Turbo Mode? According to Intel Processor Diagnostic Tools:

                     Expected CPU Frequency: 3.40

                     Detected CPU Frequency: 3.67898

      Update 3: Increased CPU Core Voltage from 1v to 1.2v, and CPU System Agent voltage to 1.1v. So far no system freezes for 1day

      More about : skylake freezing game

        • 1. Re: New Skylake(i7-6700) build Freezing when playing games
          Octopulse

          --- IPDT64 - Revision: 3.0.0.23.W.MP

          --- IPDT64 - Start Time: 2/2/2016 6:05:40 AM

           

           

          --------------------------------------------------------------------

          Processor 1

          --------------------------------------------------------------------

          Genuine Intel CPU Test

          Module Version: 1.0.12.64b.W

          Start Time: Tue Feb 02 06:05:40 2016

          Test Result - PASS

          Expected: GenuineIntel

          Detected: GenuineIntel

          End Time: Tue Feb 02 06:05:40 2016

          Total Time:  seconds: 0

          --------------------------------------------------------------------

          Temperature Test

          Module Version: 1.0.12.64b.W

          Start Time: Tue Feb 02 06:05:40 2016

          Test Result - PASS

          Expected: Greater than 1 degrees below max

          Received: 59 degrees below max

          End Time: Tue Feb 02 06:05:40 2016

          Total Time:  seconds: 0

          --------------------------------------------------------------------

          CPU Brand String Test

          Module Version: 1.0.12.64b.W

          Start Time: Tue Feb 02 06:05:40 2016

          Test Result - PASS

          Expected String Parts: As Defined in BrandString_LocalConfig.xml

          Detected: Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz

          End Time: Tue Feb 02 06:05:40 2016

          Total Time:  seconds: 0

          --------------------------------------------------------------------

          CPU Frequency Test

          Module Version: 1.0.14.64b.W

          Start Time: Tue Feb 02 06:05:40 2016

          Test Result - PASS

          Processor Name: Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz

          Expected CPU Frequency: 3.40

          Detected CPU Frequency: 3.67898

          Expected Base Clock: 100

          Detected Base Clock: 102.194

          Expected frequency - The highest frequency at which the tested processor was manufactured to operate

          Detected frequency - The frequency at which the tested processor is currently operating

          Power management modes can create marginally higher or lower detected frequency

          than expected frequency. Small variations in clock frequencies are common.

          QPI link rate Test - Not supported.

          Skipping QPI link rate Test.

          End Time: Tue Feb 02 06:05:41 2016

          Total Time:  seconds: 1

          --------------------------------------------------------------------

          Floating Point Test

          Module Version: 1.0.10.64b.W

          Start Time: Tue Feb 02 06:05:41 2016

          Test Result - PASS

          Million Floating Points per Second, MFLOPS: 532.8

          Error: 0

          --- Floating Point Test Passed!!!---

          End Time: Tue Feb 02 06:05:43 2016

          Total Time:  seconds: 2

          --------------------------------------------------------------------

          Prime Number Generation Test

          Module Version: 1.0.10.64b.W

          Start Time: Tue Feb 02 06:05:43 2016

          Test Result - PASS

          Operation Per Second: 5.98121e+006

          Error: 0

          --- Prime Number Generation Test Passed!!!---

          End Time: Tue Feb 02 06:05:45 2016

          Total Time:  seconds: 2

          --------------------------------------------------------------------

          Cache Test

          Module Version: 1.0.10.64b.W

          Start Time: Tue Feb 02 06:05:45 2016

          Test Result - PASS

           

           

          --- Reading Cache Size --- 

           

           

          - Detected L1 Data Cache Size --> 32

          - Detected L1 Inst Cache Size --> 32

           

           

          - Detected L2 Cache Size --> 256

          - Detected L3 Cache Size --> 8192

           

           

          Cache Size Test Passed!!!

           

           

          End Time: Tue Feb 02 06:05:45 2016

          Total Time:  seconds: 0

          --------------------------------------------------------------------

          MMXSSE Test

          Module Version: 1.0.10.64b.W

          Start Time: Tue Feb 02 06:05:45 2016

          Test Result - PASS

           

           

          --- Determining MMX - SSE capabilities ---

            --- CPU FEATURES DETECTION FOR ---

                       ---        MMX SSE       ---

          MMX - MMX Supported --> Yes

          SSE - SSE Supported --> Yes

          SSE2 - SSE2 Supported --> Yes

          SSE3 - SSE3 Supported --> Yes

          SSSE3 - SSSE3 Supported --> Yes

          SSE4.1 - SSE4.1 Supported --> Yes

          SSE4.2 - SSE4.2 Supported --> Yes

            --- MMX SSE - capabilities check complete ---

          MMX Test Result --- PASS

          SSE Test Result --- PASS

          SSE2 Test Result --- PASS

          SSE3 Test Result --- PASS

          SSSE3 Test Result --- PASS

          SSE4.1 Test Result --- PASS

          SSE4.2 Test Result --- PASS

           

           

          End Time: Tue Feb 02 06:05:45 2016

          Total Time:  seconds: 0

          --------------------------------------------------------------------

          AVX Test

          Module Version: 1.0.11.64b.W

          Start Time: Tue Feb 02 06:05:45 2016

          Test Result - PASS

           

           

          --- Determining AVX AES PCLMULQDQ capabilities ---

            --- CPU FEATURES DETECTION FOR ---

                      --- AVX/AES/PCLMULQDQ ---

          AVX - Advanced Vector Extensions Supported --> Yes

          AVX OS Support   - AVX Operating System Supported --> Yes

          AES - Advanced Encryption Standard Supported --> Yes

          PCLMULQDQ - Polys Carry-Less Multiply Supported --> Yes

            --- AVX AES PCLMULQDQ capabilities check complete ---

          AVX Compare Test Result --- PASS

          AES Test Result --- PASS

          PCLMULQDQ Test Result --- PASS

           

           

          End Time: Tue Feb 02 06:05:45 2016

          Total Time:  seconds: 0

          --------------------------------------------------------------------

          IMC Test

          Module Version: 1.0.7.64b.W

          Start Time: Tue Feb 02 06:05:46 2016

          Test Result - PASS

          --- Reading Memory Size ---

          Detected Memory Size is --> 8.00GB

          --- Subtest - Memory Size Test Passed!!!  ---

          --- Integrated Memory Controller Stress Test ---

          Memory to be allocated = 1048576 byte

          Memory Allocated.

          Test 1 Ones and Zeros Moving Inversions write operations - Passed

          Test 1 Ones and Zeros Moving Inversions verification operations - Passed

          Test 2 32Bits Sliding Ones write operations - Passed

          Test 2 32Bits Sliding Ones verification operations - Passed

          Test 3 32Bits Sliding Zero write operations - Passed

          Test 3 32Bits Sliding Zero verification operations - Passed

          Memory Deallocated.

          --- Subtest - Memory Stress Test Passed!!!  ---

          Integrated Memory Controller Stress Test Passed!!!

          End Time: Tue Feb 02 06:05:46 2016

          Total Time:  seconds: 0

          --------------------------------------------------------------------

          PCH Test

          Module Version: 1.0.9.64b.W

          Start Time: Tue Feb 02 06:05:46 2016

          Test Result - PASS

           

           

          Chipset          : Intel(R) H170 Chipset

          Chipset Stepping : D1

           

           

          No device connected to PCI Express Port 1

           

           

          No device connected to PCI Express Port 9

           

           

          1 device connected to PCI Express Port 17

             1 : ASMedia USB3.1 eXtensible Host Controller

           

           

          3 device connected to SATA Controller 1

             1 : Samsung SSD 850 EVO 250GB

             2 : TSSTcorp CDDVDW SH-224FB

             3 : WDC WD10EZEX-00BN5A0

           

           

          3USB devices detected

             1 : USB Composite Device

             2 : USB Composite Device

             3 : USB Composite Device

           

           

          1 device connected to Intel High Definition Audio Controller

             1 : Realtek High Definition Audio

           

           

          PCH LAN Device 'Intel(R) Ethernet Connection (2) I219-V' detected

           

           

          Platform Controller Hub Test Completed!!!

          End Time: Tue Feb 02 06:05:46 2016

          Total Time:  seconds: 0

          --------------------------------------------------------------------

          IGD Module Test

          Module Version: 1.0.12.64b.W

          Start Time: Tue Feb 02 06:05:46 2016

          Test Result: Intel(R) Integrated Graphics Device Not Detected, Test Skipped

          End Time: Tue Feb 02 06:05:46 2016

          Total Time:  seconds: 0

          --------------------------------------------------------------------

          GFX Module Test

          Module Version: 1.0.12.64b.W

          Start Time: Tue Feb 02 06:05:46 2016

          GFX Module Test: PASS

          End Time: Tue Feb 02 06:06:14 2016

          Total Time:  seconds: 28

          --------------------------------------------------------------------

          CPU Load

          Module Version: 1.0.10.64b.W

          Start Time: Tue Feb 02 06:06:14 2016

          CPU Load: PASS

          End Time: Tue Feb 02 06:10:14 2016

          Total Time:  seconds: 240

          --------------------------------------------------------------------

          --- IPDT64 - Temperature Monitor Results

           

           

          --- Temperature Test ---

          ...

          Version 1.0.12.64b.W

          ...

           

           

          54 degrees C below maximum

          Test Result - PASS

          Expected Greater than 1 degrees below max

          Received 54 degrees below max

           

           

          --- Temperature Test ---

          ...

          Version 1.0.12.64b.W

          ...

           

           

           

           

          Entering run forever

          51 degrees C below maximum

          Test Result - PASS

          Expected Greater than 1 degrees below max

          Received 51 degrees below max

          Test PASSED

          48 degrees C below maximum

          Test Result - PASS

          Expected Greater than 1 degrees below max

          Received 48 degrees below max

          Test PASSED

          46 degrees C below maximum

          Test Result - PASS

          Expected Greater than 1 degrees below max

          Received 46 degrees below max

          Test PASSED

          45 degrees C below maximum

          Test Result - PASS

          Expected Greater than 1 degrees below max

          Received 45 degrees below max

          Test PASSED

          45 degrees C below maximum

          Test Result - PASS

          Expected Greater than 1 degrees below max

          Received 45 degrees below max

          Test PASSED

          45 degrees C below maximum

          Test Result - PASS

          Expected Greater than 1 degrees below max

          Received 45 degrees below max

          Test PASSED

          43 degrees C below maximum

          Test Result - PASS

          Expected Greater than 1 degrees below max

          Received 43 degrees below max

          Test PASSED

          43 degrees C below maximum

          Test Result - PASS

          Expected Greater than 1 degrees below max

          Received 43 degrees below max

          Test PASSED

          41 degrees C below maximum

          Test Result - PASS

          Expected Greater than 1 degrees below max

          Received 41 degrees below max

          Test PASSED

          43 degrees C below maximum

          Test Result - PASS

          Expected Greater than 1 degrees below max

          Received 43 degrees below max

          Test PASSED

          41 degrees C below maximum

          Test Result - PASS

          Expected Greater than 1 degrees below max

          Received 41 degrees below max

          Test PASSED

          41 degrees C below maximum

          Test Result - PASS

          Expected Greater than 1 degrees below max

          Received 41 degrees below max

          Test PASSED

          39 degrees C below maximum

          Test Result - PASS

          Expected Greater than 1 degrees below max

          Received 39 degrees below max

          Test PASSED

          41 degrees C below maximum

          Test Result - PASS

          Expected Greater than 1 degrees below max

          Received 41 degrees below max

          Test PASSED

          41 degrees C below maximum

          Test Result - PASS

          Expected Greater than 1 degrees below max

          Received 41 degrees below max

          Test PASSED

          41 degrees C below maximum

          Test Result - PASS

          Expected Greater than 1 degrees below max

          Received 41 degrees below max

          Test PASSED

          41 degrees C below maximum

          Test Result - PASS

          Expected Greater than 1 degrees below max

          Received 41 degrees below max

          Test PASSED

          40 degrees C below maximum

          Test Result - PASS

          Expected Greater than 1 degrees below max

          Received 40 degrees below max

          Test PASSED

          41 degrees C below maximum

          Test Result - PASS

          Expected Greater than 1 degrees below max

          Received 41 degrees below max

          Test PASSED

          40 degrees C below maximum

          Test Result - PASS

          Expected Greater than 1 degrees below max

          Received 40 degrees below max

          Test PASSED

          40 degrees C below maximum

          Test Result - PASS

          Expected Greater than 1 degrees below max

          Received 40 degrees below max

          Test PASSED

          41 degrees C below maximum

          Test Result - PASS

          Expected Greater than 1 degrees below max

          Received 41 degrees below max

          Test PASSED

          40 degrees C below maximum

          Test Result - PASS

          Expected Greater than 1 degrees below max

          Received 40 degrees below max

          Test PASSED

          41 degrees C below maximum

          Test Result - PASS

          Expected Greater than 1 degrees below max

          Received 41 degrees below max

          Test PASSED

          40 degrees C below maximum

          Test Result - PASS

          Expected Greater than 1 degrees below max

          Received 40 degrees below max

          Test PASSED

          40 degrees C below maximum

          Test Result - PASS

          Expected Greater than 1 degrees below max

          Received 40 degrees below max

          Test PASSED

          40 degrees C below maximum

          Test Result - PASS

          Expected Greater than 1 degrees below max

          Received 40 degrees below max

          Test PASSED

          40 degrees C below maximum

          Test Result - PASS

          Expected Greater than 1 degrees below max

          Received 40 degrees below max

          Test PASSED

          40 degrees C below maximum

          Test Result - PASS

          Expected Greater than 1 degrees below max

          Received 40 degrees below max

          Test PASSED

          40 degrees C below maximum

          Test Result - PASS

          Expected Greater than 1 degrees below max

          Received 40 degrees below max

          Test PASSED

          40 degrees C below maximum

          Test Result - PASS

          Expected Greater than 1 degrees below max

          Received 40 degrees below max

          Test PASSED

          40 degrees C below maximum

          Test Result - PASS

          Expected Greater than 1 degrees below max

          Received 40 degrees below max

          Test PASSED

          40 degrees C below maximum

          Test Result - PASS

          Expected Greater than 1 degrees below max

          Received 40 degrees below max

          Test PASSED

          41 degrees C below maximum

          Test Result - PASS

          Expected Greater than 1 degrees below max

          Received 41 degrees below max

          Test PASSED

          40 degrees C below maximum

          Test Result - PASS

          Expected Greater than 1 degrees below max

          Received 40 degrees below max

          Test PASSED

          40 degrees C below maximum

          Test Result - PASS

          Expected Greater than 1 degrees below max

          Received 40 degrees below max

          Test PASSED

          41 degrees C below maximum

          Test Result - PASS

          Expected Greater than 1 degrees below max

          Received 41 degrees below max

          Test PASSED

          38 degrees C below maximum

          Test Result - PASS

          Expected Greater than 1 degrees below max

          Received 38 degrees below max

          Test PASSED

          40 degrees C below maximum

          Test Result - PASS

          Expected Greater than 1 degrees below max

          Received 40 degrees below max

          Test PASSED

          40 degrees C below maximum

          Test Result - PASS

          Expected Greater than 1 degrees below max

          Received 40 degrees below max

          Test PASSED

          40 degrees C below maximum

          Test Result - PASS

          Expected Greater than 1 degrees below max

          Received 40 degrees below max

          Test PASSED

          40 degrees C below maximum

          Test Result - PASS

          Expected Greater than 1 degrees below max

          Received 40 degrees below max

          Test PASSED

          40 degrees C below maximum

          Test Result - PASS

          Expected Greater than 1 degrees below max

          Received 40 degrees below max

          Test PASSED

          39 degrees C below maximum

          Test Result - PASS

          Expected Greater than 1 degrees below max

          Received 39 degrees below max

          Test PASSED

          40 degrees C below maximum

          Test Result - PASS

          Expected Greater than 1 degrees below max

          Received 40 degrees below max

          Test PASSED

          38 degrees C below maximum

          Test Result - PASS

          Expected Greater than 1 degrees below max

          Received 38 degrees below max

          Test PASSED

          40 degrees C below maximum

          Test Result - PASS

          Expected Greater than 1 degrees below max

          Received 40 degrees below max

          Test PASSED

          39 degrees C below maximum

          Test Result - PASS

          Expected Greater than 1 degrees below max

          Received 39 degrees below max

          Test PASSED

           

           

          Temperature Monitor Stopped

           

           

          --------------------------------------------------------------------

           

           

          System Information

          ------------------

          Processor Name: Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz

          Processor Information: Intel64 Family 6 Model 94 Stepping 3

          Number of Physical Cores: 4

          Number of Logical Cores: 8

          Installed System Memory: 8 GB

          Operating System: Microsoft Windows 10 Pro 64-bit

          Graphics Information: NVIDIA GeForce GTX 970

          System Product: H170 PRO GAMING

          System BIOS: 0601

          System Serial Number: System Serial Number

          --------------------------------------------------------------------

           

           

          --- IPDT64 - End Time: 2/2/2016 6:10:14 AM

          --- IPDT64 - Result: Pass

          --------------------------------------------------------------------

          PASS

          • 2. Re: New Skylake(i7-6700) build Freezing when playing games
            Amy_Intel

            Hello, Octopulse:

             

            • Could you please let us know the driver version you are running? Please go to Device Manger> Display adapters> Intel(R) HD Graphics right click on Properties and then go to Driver, you will be able to see the version installed.
            • Have you tried running the game without the video card?

             

            Regads,

            • 3. Re: New Skylake(i7-6700) build Freezing when playing games
              Octopulse

              There is no Intel(R) HD Graphics there, i only see my Nvidia GTX 970. Hence, didn't play any games without GTX970.

               

              Some minor update: I have not freeze for a day after upping my CPU voltage(From 1v to 1.2v) and CPU System Agent voltage(From 1v to 1.1v)

               

              Will continue to update here if the freezing continues.

              • 4. Re: New Skylake(i7-6700) build Freezing when playing games
                Octopulse

                Any idea why the stock voltage causes freezing? I didn't overclock anything. No freezing for 2days already after increasing CPU voltage

                • 5. Re: New Skylake(i7-6700) build Freezing when playing games
                  Octopulse

                  Apparently i was told that the default voltage should be 1.2 instead of 1. Can someone confirm this? My bios default puts 1v. why?

                  • 6. Re: New Skylake(i7-6700) build Freezing when playing games
                    Amy_Intel

                    Bear in mind that whenever you add a graphics card to the motherboard it will disable the graphics provided by the processor unless you have a feature in the BIOS that can provide you to choose between them. That is the reason why you are not able to see the Intel® HD Graphics on the device manager when the graphics card is plugged on the motherboard.


                    Take into consideration that this processor is locked which means that it cannot be overclocked. When overclocking a locked processor any issue will be expected since you are running the specs out of the standards also, please bear in mind that if you overclock you are voiding the warranty.

                    Here you can get more information about the overclocking causing games to crash Overclocking GPU causes games to crash - Overclocking - Overclocking

                     

                    For further reference Multiple Displays Frequently Asked Questions (FAQ) for Graphics....

                     

                    The content on the above site is not controlled by Intel. This information is offered for your convenience and should not be viewed as an endorsement by Intel for the merchants or services offered there.

                     

                    Regards,

                    • 7. Re: New Skylake(i7-6700) build Freezing when playing games
                      Octopulse

                      I did not overclock manually. When i bought the CPU, it was overclocked automatically? It should be Intel Turbo mode, correct me if im wrong.

                       

                      It was enabled according to my Asus H170 Pro Gaming bios. I have hence disabled it. But disabling it did not stop the freezing, increasing the CPU and CPU SA voltage does. Any info why? I was told by someone on another forum that 1.2v should be the default for my processor not 1v. Why does my mobo set the default as 1v ?

                       

                      Also, are you implying that i should disable Turbo mode since my processor is not for overclocking and turbo mode overclocks it automatically.

                      • 8. Re: New Skylake(i7-6700) build Freezing when playing games
                        Amy_Intel

                        Did you contact ASUS in regard to the motherboard being overclocked? This is uncommon behavior and my recommendation before continuing is to contact them first to check if there is something wrong with the motherboard.

                         

                        Regards,

                        • 9. Re: New Skylake(i7-6700) build Freezing when playing games
                          Octopulse

                          It is Intel Turbo Mode that is 'overclocking' the CPU

                          • 10. Re: New Skylake(i7-6700) build Freezing when playing games
                            langtu

                            Turbo mode is opportunistic frequency where power/thermal head room is available to switch normal frequency to turbo mode.  It also is specs of CPU.  It is not overclocking CPU.  You should leave CPU at default condition and try your game, if it is freeze, then you might need contact OEM motherboard for the new BIOS which has patch to fix Skylake freeze when running heavy workload.  Or you can contact Intel for RMA