4 Replies Latest reply on Mar 18, 2016 10:45 AM by allan_intel

    Missing Intel/Realtek Sound Driver for Windows 7 (64bit)

    sandlab_support

      Hi Community,

       

      we have just received Intel Laptops (Acer Aspire VN7-792G-74Y9), which we are going to use with Windows 7 (64bit).

       

      Now we have got an issue with the sound driver that we cannot manage to install. All another drivers are running without any errors.

       

      The sound device is shown in the device manager with an yellow exclamation mark and means that it is not installed yet.

       

       

      Here the device data:

       

      Hardware IDs

      ------------------

      PCI\VEN_8086&DEV_A170&SUBSYS_103A1025&REV_31

      PCI\VEN_8086&DEV_A170&SUBSYS_103A1025

      PCI\VEN_8086&DEV_A170&CC_040100

      PCI\VEN_8086&DEV_A170&CC_0401

       

      Compatible IDs

      ------------------

      PCI\VEN_8086&DEV_A170&REV_31

      PCI\VEN_8086&DEV_A170

      PCI\VEN_8086&CC_040100

      PCI\VEN_8086&CC_0401

      PCI\VEN_8086

      PCI\CC_040100

      PCI\CC_0401

       

       

      According to our internet search (PCI\VEN_8086&DEV_A170&CC_040100) it is going to be an "Intel(R) Smart Sound Technology (Intel(R) SST) Audio Controller Driver"

       

      We have already found many drivers (such as Realtek HD Sound Driver) and installed them but without success

       

      Do somebody knows how to find the correct driver for this device?

       

       

      Thank You!

       

      Ned