5 Replies Latest reply on May 18, 2016 8:17 AM by ivanu_intel

    Applications crash with driver error: igdumdim64.dll_unloaded


      I purchased a HP laptop that has intel processor i3-5005U CPU @ 2.00 GHZ with 4 GB RAM. The laptop didn't come with OS preinstalled. So, I installed Windows 7 64 bit. I updated the drivers with Windows update and also downloaded the Graphic driver from the Intel Site.


      The Graphic Driver that I currently have is: Intel(R) HD Graphics 5500. Driver version: Driver Date: 8/31/2015. Digital Signer Microsoft Windows Hardware Compatibility Publisher. Driver Provider: Intel Corporation.  Now, whenever I close applications like Firefox or VLC, I get a crash message with the driver error: igdumdim64.dll_unloaded


      Do I have to update the drivers? How can I fix this problem?