1 of 1 people found this helpful
Seems like a memory problem to me. Have you tried to run memory tests or replace the memory?
That is the WiFi antenna connector. It should be connected to the 8260 card beneath the M.2 SSD.
We have a unit that is fairly close to yours in configuration and have the same issue. Our unit failed last night after being assembled on the 22nd of January. I am positive that it is not a memory, SSD or peripheral problem and the NUC itself is defective. I would suggest you contact the place you purchased it through and ask for a replacement.
I really tried everything... The unit doesn't even give me the possibility to get to the windows recovery. Even when USB-booting it goed straight for whea_uncorrectable_error.
Btw. due the ganboing reply, I fixed the cable pretty easily. At first I thought it was sothered, but by turning it I saw it is a small connector and I put it back in place.
You should contact the vendor that sold you the device and ask for a return if possible or if that is not an option contact Intel for a warranty return.
Just sent the email Dhammer.
I'm having the same issue today after about a week of relatively solid operation. It usually gets into Windows and runs for a few minutes (< 5) and then gives me the whea_unrecoverable error. So far I tried:
- restoring to point a couple of days ago when everything was working fine
- removing and re-seating the SSD and memory
Should I do a memory check? What test?
Other ideas before resorting to returning it?
Troubleshooting blue screen on Windows, please see Bug Check 0x124: WHEA_UNCORRECTABLE_ERROR - Windows 10 hardware dev
If your computer continues with same issue, I recommend contacting Intel support at: Contact Support
I have exactly the same problem with the NUC6I5SYK
"after about a week of relatively solid operation"
repeated continuously BSOD (whea_unrecoverable error)
Replacing memory chips (Memtest86 w/o errors), changing the M.2 drive, running without a hard drive (launch of the stick, Win 8.1, Win 10) do not change anything.
Everything indicates a problem with NUC board.
Barebone was sent for warranty service and I'm waiting for the opinion.
I will inform you about the progress of the complaint process.
tthanks for the response. How do I initiate warranty service? Do I contact support as Allan_intel indicated above?
Yes follow Allan_intel's link. I returned my unit to the reseller I ordered it from and then I re-ordered another unit from our normal distributor. Hopefully there is not an issue across the entire sku. We have used and have sold plenty of the NUC's and this is the first failed unit that I have seen. Since it is relatively new I just side stepped normal purchasing and got one off the web so I have no track record with this particular unit.
I gave the NUC to the store where I bought it (stationary store, not online)
As I guess, shop sent the computer to the Intel's service.
Esteban C posted this:
I would like to recommend you to check this forum related to this BSOD. There you can find some troubleshooting that worked for another user.
I look forward to your outcome with this.
I looked into it and it recommended turning off Intel C-State in the BIOS. I could not find this setting in the NUC BIOS. Is it there and I am missing it or is this not an option with the NUC?