4 Replies Latest reply on Feb 24, 2016 11:03 AM by intel_jorge

    Dell Inspiron 2350 - RealSense not found or working !

    clubsport911

      6 month old Dell Inspiron AIO - fitted with RealSense Camera (I can see it) into the monitor - staring at me.

       

      • W10,
      • 16gb,
      • all bang up to date.

       

      UNTIL TODAY:-

      • Windows camera App opens to show terrible, slightly green colour cast, grainy picture (as used on Skype)
      • Cannot open DCM
      • Drivers shown Depth, R200, and RGB
      • I cannot do anything with the camera.
      • Cannot find the DCM software anywhere on the PC under Prgrams  to adjust / modify any aspect of the camera
      • I went (repeatdely) to the INTEL site, downloaded the DCM, ran it and got the message "a newer version is installed"

       

      AFTER TODAY:-

       

      • I deleted all the drivers to start from scratch
      • Went to the Intel site, do do a fresh install of the DCM then got the message

       

      Capture.PNG

       

      Microsoft Camera App no longer functions.

      Capture.PNG

       

      I am SSOOOOOO frustrated.

       

      This is supposed to be a state of the art camera