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Try the following:
- Access the device manager, do right click on the start button and click on device manager. Expand Bluetooth Select the Bluetooth device
- Right click the Bluetooth device and select properties
- Select the POWER MANAGEMENT TAB
- Uncheck the box that says "Allow the computer to turn off the device to save power"
If that does not work try this:
- Access the device manager, do right click on the start button and click on device manager.
- Browse for the Network adapters and do right click on the wireless card you have and select “Update Drivers Software”.
- Select browse my computer for driver software.
- Click on “Let me pick from a list of device drivers on my computer”.
- You probably will see several different drivers there and choose another version of the driver, click on it and see the results. If it does not work try doing it with the Bluetooth device as well.
If this does not solve your problem, at this point your best support will be HP as they are more familiar with your system configuration and how all the parts interact with each other.
Top 1. Fix the Bluetooth Driver on Your Windows 10 Computer
This first method should be the Bluetooth driver fix. The Bluetooth driver is the only software that makes computer and the Bluetooth adapter communicate. If the Bluetooth driver is not compatible with Windows 10, it will be deleted during the update. Therefore, check if the Bluetooth driver is outdated, corrupted, damages, incompatible or missing, and then fix it.
Here is the all-in-one solution: Driver Talent (formerly called DriveTheLife). It is a professional driver fix tool for Windows. It helps you to identify if the Bluetooth driver has issues on Windows 10 and quick solve the driver issues:
• Scan the hardware and devices to find out the driver problems.
• Fix the corrupted, damaged, or incompatible Bluetooth driver.
• Update to the latest Bluetooth driver for Windows 10.
• Download and install the best-matched driver in Windows 10.
Top 2. Remove and Add the Bluetooth Devices
If the Bluetooth audio devices or the wireless keyboard and mouse can’t be detected by the Bluetooth on your computer, try to remove it and then add it again.
1. Go to the Control Panel. Click “Hardware and Sound” and “Bluetooth Devices”.
2. Select the device that’s not working and click “Remove”.
3. Click “Add” and press the reset button on the device.
4. Select “My device is set up and ready to be found” check box and click “Next”.
5. When the Bluetooth device is found, select it, click “Next” and follow the rest of the wizard.
Note: If the Bluetooth device is not found, repeat the steps from 1 to 4.
Top 3. Allow Bluetooth Devices to Connect to This Computer
Can’t connect to computer from your Bluetooth enabled device? Make sure you have allowed the Bluetooth devices to connect to your computer. Try the steps below:
1. Go to Control Panel. Click “Hardware and Sound” and “Bluetooth Devices”.
2. Click the Options tab.
3. Make sure the “Allow Bluetooth devices to connect to this computer” check box is selected.
• Make sure that your Windows device supports Bluetooth and that it’s turned on. You’ll see a Bluetooth button in Action Centre.
• If you don’t see the Bluetooth button, try updating your device’s driver. Here’s how: go toStart, enter Device Manager, select it from the list of results, and then, in Device Manager, locate your device, right-click (or press and hold) it, select Update Driver Software, select Search automatically for updated driver software, and then follow the rest of the steps.
• If Bluetooth is turned on, and the driver is up to date, but your device still doesn’t work, try removing the device and re-pairing it. Here's how: go to Start, enter Devices, selectBluetooth, select the device, select Remove device, and then try pairing again.
• Make sure that the Bluetooth-enabled audio device is on and discoverable. How you do this varies with devices, so check the info that came with your device or go to the manufacturer’s website.